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Star Motor Cars - Service Center

Houston, TX

4.8
396 Reviews

396 Reviews of Star Motor Cars - Service Center

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January 05, 2024

Mike from the service department is always friendly and courteous. I applaud his professional demeanor. More

by HENRY.C.GARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike from the service department
January 05, 2024

Rick has been our service manager for over ten years and works diligently to make sure our 2007 Volvo XC90 runs great. More

by relong2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick the Service Representative is excellent!
January 04, 2024

we have been customers at Star Motors since 1999, and we come back to Star not just for reliability and professionalism but for exceptional service. Once you get familiar with Star Motors Service, it is ver More

by mike.d.silvestre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa / Carlos (Service), Eddie O'Neal, Richard Wahl
January 04, 2024

Came to Star Motor Cars after multiple bad experiences with Sales and Service at MB of Houston Greenway. Have been very happy with both at Star Motor Cars for last 12+ years. More

by sean.kauffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Garza
December 31, 2023

Very good service reps, good turn around and finish. Might need more channel options on the waiting area tv…. More

by ggregg1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department reps: Carlos?
December 31, 2023

The service dept always provides first class service. Very personable and friendly. Very attentive to meet your needs. More

by CALEX322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
December 31, 2023

Estimate kept changing in repair…. 10$k, then 17$k, then supplement for 19$k. The car still makes loud noises and obviously wasn’t fully repaired. My tire and wheel insurance didn’t e More

by d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos, Eddie O'Neal
December 30, 2023

Excellent personalized experience every time I go there. They are the best Mercedes dealership in town. More

by KBWINN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Seureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theresa Smart, Eddie O'Neal
December 29, 2023

Excellent service experience. Have used the dealership for years and will continue to do so. Teresa is the best! More

by JCALICUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Smart
December 29, 2023

David Colbert is the best salesperson and Theresa Smart is the most incredible service specialist! I'm a loyal Star Motors client, just like my Dad was!!!! More

by preed8291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Colbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theresa Smart
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