Back

Star Motor Cars - Service Center

Houston, TX

4.8
392 Reviews

392 Reviews of Star Motor Cars - Service Center

Sort by
September 06, 2023

I can count on Teresa Smart to do what she says she will do when servicing my car -and on time! Her memory is encyclopedic and her car knowledge is amazing. She is always ready for a quick “drive through More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Colbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Smart
September 01, 2023

Efficient, reasonable, courteous My auto was in and out in quick time. Had great conversation with other customers. More

by PKINGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa
September 01, 2023

Great cars and great service at Aston Martin Houston! I would strongly recommend them from my perspective. More

by MICHAEL.C.MCMURRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Duer
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2023

Star has great people behind the desk and the wrench. Always helpful with my MB. More

by CKFUSELIER82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
August 31, 2023

Teresa and Carlos are of great assistance when I drop off my 2006 diesel for service. The offer of a loaner at no charge is greatly appreciated! More

by LAVET66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa & Carlos in service dept
August 31, 2023

Teresa in the service department was fantastic as usual. Car repair was made quickly and it was available before my workday ended. More

by CELTICDRAGON1418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Colbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2023

$300 for an oil change and some washer fluid. No upfront explanation--just a surprise bill. It is enough to make me want to go trade this car in for another brand. Ridiculous. More

by ANDREWRRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
March 13, 2019

Arrogant, Deceptive, Disrespectful, Snobbish, the worst I am filing my complaint with the Houston BBB and State AG for violation of the Texas Deceptive trade Practice Act (DTPA). My letter of complaint lis More

by Harrylb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike in Service, Tom Jinks, G.M.
September 17, 2017

Second time they misdiagnosed my car HORRIBLE!!! I have an older Mercedes and they misdiagnosed my ac they first thought it was something else then they figured out it was the compressor after I told More

by bigabe422
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike, teresa
April 11, 2017

The lotus parts guy is awful customer service was pretty terrible. needs some work in that dept. hope they get their at together. this place is going down hill pretty fast. More

by Prideofhethel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
dont know
...
39