Star Nissan - Service Center

Very good experience. Angela helped me and kept me informed of the status of my car everyday. Great customer service. Angela helped me and kept me informed of the status of my car everyday. Great customer service. More

Nice staff, very helpful. Abel helped me and he really tried to resolve the issues my car had. Abel helped me and he really tried to resolve the issues my car had. More

Star Nissan is OUTSTANDING. Special thanks to the person that checks your car in. The service technician behind the desk Joshua. The Wonderful knowledgeable mechanic VIJAY. Special thanks to the person that checks your car in. The service technician behind the desk Joshua. The Wonderful knowledgeable mechanic VIJAY. I came in late on Friday Veteran’s Day at 4pm. Because I had an emergency. I brought my 2022 Nissan Rogue SL AWD that I lease the night before to a BP Gas station in Queens where I go to fill gas up. I noticed garage was open and the men were not busy standing outside about 530p. So I asked them to do an oil change for me. While finishing up the oil change the mechanics called the manager over and then called me to my truck and said to me you need to bring the car to the dealership. There is a oil leak and I said how why. It’s a new car a few months old. This is the first place I took it too. I don’t see any oil when I park at my house in the driveway. This is the first I’m hearing about it. Then the manager said to his mechanic take a video I don’t want you to blame us for it. The manager at the gas station maybe head mechanic said it could be a loose screw. Take it to the dealership this is a new car you have a warranty you won’t need to pay for it. So I did. And I explained to Star service department at 4pm with no appointment what my problem was. I saw oil leaking last night when I brought my car home to my driveway and today at work. Please help me check it out. It’s new. They were so nice and too k my car in to check everything then Joshua the service advisor told me to come with him to my truck and let Vijay the mechanic tell me what’s wrong. And I told him what the gas station said. He said never go to a gas station or them again. He said they caused this leak. I just want to let you know and I want to call and let Nissan Headquarters know All the service staff at Star Nissan should give an award to Vijay the mechanic and Joshua the service advisor for all there hard work and dedication they do there for all the customers like me. Joshua told me I get free oil changes with Nissan. I said yes I know. I’ve least my previous Rogue from Nissan but the dealership is in N.J. I don’t want to pay the tolls. He understood. At the end at checkout he said bring it here we’ll take care of you. What a great gesture Joshua the service advisor made. I thank him for that. I want to give a shout out and thank Joshua and Vijay for fixing my car without any appointmentt. They both saved me a lot of heartache and suffering. More

They take too long time for fix my car . And don’t have the services driving me back home And don’t have the services driving me back home More

Our AC was repaired approximately 1 1/2 months ago and it suddenly stopped working. When we took it back, we were told that during the first assessment, Nissan didn’t detect an additional leak. We were charg suddenly stopped working. When we took it back, we were told that during the first assessment, Nissan didn’t detect an additional leak. We were charged to have the additional leak repaired. We are not confident that Nissan assessed our car appropriately and are definitely not confident that the AC will work and last. More

Robert was really helpful and knowledgeable on what needed to be done to my vehicle and how it will get done. Thank you Robert. needed to be done to my vehicle and how it will get done. Thank you Robert. More

Courteous, knowledgeable punctual would recommend Nissan to anyone why 15 worlds when all can be said with less to anyone why 15 worlds when all can be said with less More

Service was great, quick & efficient. Thank you! They got me finished quickly so I could get to work. Thank you! They got me finished quickly so I could get to work. More

They have been helpful and understanding of my issues. In fact I had an issue that was resolved without being charged. In fact I had an issue that was resolved without being charged. More

I arrived early Saturday morning and Richard my service agent was very attentive as usual with my needed. He said the wait time was one and a half hours. However it took less than that and went on my way b agent was very attentive as usual with my needed. He said the wait time was one and a half hours. However it took less than that and went on my way back home. Since I bought my new Nissan Altima from John Jr. in 2011 service has always been wonderful even with so many customers. I can’t complain about anything. Nice job you deserve a “Star.” (Pun intended) More