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Star Nissan - Service Center

Bayside, NY

4.7
2,632 Reviews

2,632 Reviews of Star Nissan - Service Center

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July 16, 2021

I went in without an appointment and a very polite Robert Davila, Service Advisor, was very welcoming and said he was able to take me. I was so appreciative. Great experience. More

by smjmcgrath920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Davila
Jul 21, 2021 -

Star Nissan responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Diana Ljajcevic, BDC Manager - dljajcevic1@gmail.com

July 15, 2021

I like Nissan but to expensive they clean your poked i fast I consider the service to expensive i try not to get there no more More

by LIVOZ22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Kalman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No
Jul 19, 2021 -

Star Nissan responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Diana Ljajcevic, BDC Manager - dljajcevic1@gmail.com

July 15, 2021

All staff were friendly and helpful, and accommodated me to the fullest upon my arrival. Mike Mueller, my service advisor, welcomed me warmly and discussed my car’s needs with the utmost expertise! Wouldn’t More

by semisweetchick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mueller who I give a 5 star review
Jul 20, 2021 -

Star Nissan responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Diana Ljajcevic, BDC Manager - dljajcevic1@gmail.com

July 15, 2021

I didn't have a long wait time , the service was fast and quick .The sale rep was on point with the price , and the coffee was hot More

by T4t287
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kalman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Star Nissan responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Diana Ljajcevic, BDC Manager - dljajcevic1@gmail.com

July 13, 2021

Don’t know why but they only balanced 2 out of 4 tires. Don’t see how this isn’t wrong or safety issue. X More

by ELAINE422D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Kalman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Star Nissan responded

Elaine, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Diana Ljajcevic, BDC Manager - dljajcevic1@gmail.com

July 12, 2021

Good people work there nice and clean thanks thanks again thanks thanks thanks to much word 25 words to much word u ask no good More

by Bambu777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kalman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark
Jul 15, 2021 -

Star Nissan responded

Thank you for your wonderful feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Diana Ljajcevic, BDC Manager - dljajcevic1@gmail.com

July 11, 2021

Mechanic forgot to change the rear wiper blade that i paid for. This is the second time that I have received poor service. The last time I was missing a bolt on my fender cover. Please have your service More

by SNANDIAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Kalman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Star Nissan responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Diana Ljajcevic, BDC Manager - dljajcevic1@gmail.com

July 11, 2021

Great job, excellent costumer service. I recommend Nisan to anyone. Really nice people - clean neat waiting area - excellent value - even a coffee while waiting! Thanks and highly recommend More

by GRKLETA96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kalman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Star Nissan responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Diana Ljajcevic, BDC Manager - dljajcevic1@gmail.com

July 10, 2021

The manager was rude. My car was towed there for service. I called to inform them the collision light was coming on at 9am. I went to pick my car up after 12pm and my car was not looked at. More

by Mona
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Gus Tsolkas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Kalman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Star Nissan responded

That is not the kind of experience we seek to provide, Mona. Please call us when you can so we can address this together. Diana Ljajcevic, BDC Manager - dljajcevic1@gmail.com

July 08, 2021

Waited over 3 hours for a oil change. Horrible communication with service advisor and customers. Need to work on communication with their guest. Other than the wait car came back good More

by John jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kalman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Star Nissan responded

Thank you for the great feedback, John! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Diana Ljajcevic, BDC Manager - dljajcevic1@gmail.com

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