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Star Nissan - Service Center

Bayside, NY

4.7
2,598 Reviews
Call Service Center (888) 457-6717

2,597 Reviews of Star Nissan - Service Center

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May 29, 2023

Very poor customer service. The manager didn’t follow up with me after multiple attempts of my call about transmission of my car. More

by MHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry
Report | Print
May 31, 2023 -

Star Nissan responded

Mhn, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (718) 423-0500 at your earliest convenience and we will do our best to resolve this with you. Best Regards, Diana Ljajcevic Director of Business Development

May 29, 2023

No intention to help me with my car issues. He did not even try. It was frustrating. More

by Eduardosierra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus Tsolkas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Kalman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Ljajcevic
1.0
This rating includes all reviews, with more weight given to recent reviews.
DAS Admin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Star Nissan responded

Eduardosierra, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (718) 423-0500 at your earliest convenience and we will do our best to resolve this with you. Best Regards, Diana Ljajcevic Director of Business Development

May 29, 2023

Joshua Lasso and the team of mechanics were nothing short of amazing, proficient and professional. More

by LO_NICOLEMARIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Kalman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Lasso
Report | Print
May 31, 2023 -

Star Nissan responded

Hello Lo_nicolemarin ! Thank you for the positive feedback and the time you took to complete this quick survey. Be on the lookout for the “official” Nissan survey to arrive in your inbox in the next 10-12 days. We hope that we have provided you with exceptional service! If there is anything you would like to share with me about your visit, or if I can be of any further service to you, please feel free to reach out to me. I know that you have a lot of choices and I am glad that you chose Star Nissan. We are thrilled to have you as part of our family. Sincerely, Diana Ljajcevic Owner Loyalty Manager dljajcevic1@gmail.com

May 27, 2023

Some of the best service I ever had. Joshua Lasso very professional and excellent as a customer service representative. More

by carz10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Kalman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Lasso
Report | Print
May 28, 2023 -

carz10 responded

Star service is an excellent representative for Nissan service. A shout out for Joshua Lasso for being an excellent Service Advisor

May 27, 2023

Very helpful and knowledgable. Driver brought me hone and picked me up and drive me home which I really appreciated. Everything was fixed and great. More

by MERNJER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Kalman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Star Nissan responded

Hello Mernjer ! Thank you for the positive feedback and the time you took to complete this quick survey. Be on the lookout for the “official” Nissan survey to arrive in your inbox in the next 10-12 days. We hope that we have provided you with exceptional service! If there is anything you would like to share with me about your visit, or if I can be of any further service to you, please feel free to reach out to me. I know that you have a lot of choices and I am glad that you chose Star Nissan. We are thrilled to have you as part of our family. Sincerely, Diana Ljajcevic Owner Loyalty Manager dljajcevic1@gmail.com

May 27, 2023

This dealership was extremely clean. Their customer service was absolutely stunning. Joshua Lasso explained everything perfectly and with a positive attitude More

by dragonfly218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Kalman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Lasso
Report | Print
May 31, 2023 -

Star Nissan responded

Hello Dragonfly218 ! Thank you for the positive feedback and the time you took to complete this quick survey. Be on the lookout for the “official” Nissan survey to arrive in your inbox in the next 10-12 days. We hope that we have provided you with exceptional service! If there is anything you would like to share with me about your visit, or if I can be of any further service to you, please feel free to reach out to me. I know that you have a lot of choices and I am glad that you chose Star Nissan. We are thrilled to have you as part of our family. Sincerely, Diana Ljajcevic Owner Loyalty Manager dljajcevic1@gmail.com

May 26, 2023

I had a really great experience. The service manager was knowledgeable and extremely accommodating. I got my car back very quick. More

by Kimba6134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Kalman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2023 -

Kimba6134 responded

N

May 26, 2023

Making appointment is easy. Robert Davila, the service advisor really understands the urgency of what has to be done with the car. Explained clearly and understood the issues. More

by san_elno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Kalman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Rezaei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Davila, service advisor
Report | Print
May 31, 2023 -

Star Nissan responded

Hello San_elno ! Thank you for the positive feedback and the time you took to complete this quick survey. Be on the lookout for the “official” Nissan survey to arrive in your inbox in the next 10-12 days. We hope that we have provided you with exceptional service! If there is anything you would like to share with me about your visit, or if I can be of any further service to you, please feel free to reach out to me. I know that you have a lot of choices and I am glad that you chose Star Nissan. We are thrilled to have you as part of our family. Sincerely, Diana Ljajcevic Owner Loyalty Manager dljajcevic1@gmail.com

May 24, 2023

The advisor was great, no long wait time and service was quick. And I didn’t have an appointment. More

by SKAGIRL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Calderon
Report | Print
May 31, 2023 -

Star Nissan responded

Hello Skagirl1 ! Thank you for the positive feedback and the time you took to complete this quick survey. Be on the lookout for the “official” Nissan survey to arrive in your inbox in the next 10-12 days. We hope that we have provided you with exceptional service! If there is anything you would like to share with me about your visit, or if I can be of any further service to you, please feel free to reach out to me. I know that you have a lot of choices and I am glad that you chose Star Nissan. We are thrilled to have you as part of our family. Sincerely, Diana Ljajcevic Owner Loyalty Manager dljajcevic1@gmail.com

May 22, 2023

The service was very good and the staff communicated well with us about the problem. More

by ELENA_VESSELINOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Kalman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2023 -

Star Nissan responded

Hello Elena_vesselinov ! Thank you for the positive feedback and the time you took to complete this quick survey. Be on the lookout for the “official” Nissan survey to arrive in your inbox in the next 10-12 days. We hope that we have provided you with exceptional service! If there is anything you would like to share with me about your visit, or if I can be of any further service to you, please feel free to reach out to me. I know that you have a lot of choices and I am glad that you chose Star Nissan. We are thrilled to have you as part of our family. Sincerely, Diana Ljajcevic Owner Loyalty Manager dljajcevic1@gmail.com

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