Star Nissan - Service Center

After spending several hours having some things done, Adam asked if I could come back another day so they could repair something the damaged in the first place. He assured me they would get me in and out Adam asked if I could come back another day so they could repair something the damaged in the first place. He assured me they would get me in and out in less than an hour. This was a big concern I expressed in advance because I didn't want to have to take a day off from work. When I returned a couple days later I waited over an hour before the came to tell me they might not be able to get to my car that day. After waiting a couple more hours they finally finished the simple repair. There really was no apology or regret that they didn't live up to their promise. I did not ask to see the manager because in the half-day I spent there I saw him repeatedly fielding complaints and each time he just shrugged his shoulders and made the clients feel like it was their fault and not the dealerships. VERY UNPROFESSIONAL!!!!! More

Ever been treated with disrespect by Star Nissan Service Department? Please excuse my grammar, I am mad. 1. Got there at 9:00 am in the morning on November 24, 2008 gave Marcell my information and immed Department? Please excuse my grammar, I am mad. 1. Got there at 9:00 am in the morning on November 24, 2008 gave Marcell my information and immediately he stated your warranty just expired in September 2008. 2. I stated that I would like my car diagnosed because my car was running cold. I mention that it maybe a transmission problem. 3. Marcell stated “okay we will take a look at it” I asked if someone could take me home and he said sure. Marcell told the porter to take me home in my car. I stated, “My car” wow my car is broken. Red flag 4. I called the dealer ship at 11:00 am asking if they located the problem and Marcell said no. 5. I called at 12:45 asking if they located the problem, I was told no by another gentleman. 6. Shortly after Marcell called stating that I had over $1100 in damages. I asked him to give me a quote for three of the important damages and he said $780, I said go ahead and fix my car. I then call Toyota asking about my warranty. Toyota said yes you still have a warranty. I called Marcell back and told him to stop the work (within 10 minutes), and he said okay, I also mention again that I have a warranty. He stated again, No your warranty has expired. I told him to call Toyota warranty department to verify the warranty. He did and he found that my warranty had not expired. 7. After Marcell talked to Toyota he called and stated that Toyota warranty only covered the air condition unit. I told him that I will give him a call back in 10 minutes; I wanted to dispute the claim with the warranty department. 8. I called the warranty department and my brother, warranty would not cover the total damages and my brother told me to go and get my car from Nissan because they were being dishonest.. 9. I call Marcell and told him that I was coming to get my car to take it back to Toyota. Marcell asked my why and I told him that Toyota misrepresented my warranty. Marcell then stated well we all ready started on your car, and I stated why, I told him not to start on my car. 10. I called the police and they told me that it was a civil matter and they were not going to get involved, after playing and joking around with Marcell. 11. I then asked for a service manager who eventually told me that I was a liar and that he is sick and tired of women crying to him. He said that Star Nissan was his family and they did nothing wrong. I seeking legal advice or help 12. When I picked up my car Nissan had performed all services on my car including the air conditioning repair (never discuss with Nissan or said yes, fix the a.c., something I never agreed to. They tricked me out of $755.00 in one day. They would not release my car unless I paid for the services that I never agreed for them to perform. More

I give zero stars for service at this "Nissan" authorized service center. Dennis the technician who worked on my car was "clueless", the Service Manager - Richard Vasquez, instead of acknowledging authorized service center. Dennis the technician who worked on my car was "clueless", the Service Manager - Richard Vasquez, instead of acknowledging the issue and trying to resolve it reasonably, tried to defend the tech for his incompetence even when the tech acknowledged his mistake. Richard then calls me a "liar" and when I complain at his attitude says - I don't care for your business at this service center or your sales at the dealership ! I gave the service center ample opportunity to resolve the issue. I am disputing the $650.00 charge on my credit card. Reporting this issue to the BBB, and to as many regulatory bodies as possible, complaining to the Nissan USA network and publicize this complete case of incompetent, rude, and insolent service. As is evident I will make myself heard in as many forums as possible, and if it needs to be taken to the small claims court so be it. More

Went to service for a oil change. The service personal told me that I needed a major service. I told her that it can wait for a few more miles before I can do it, she would not accept that and kept tellin told me that I needed a major service. I told her that it can wait for a few more miles before I can do it, she would not accept that and kept telling me that I need it. I told her that I went to a different dealer and got the 15k service, she actually called that dealer to confirm. She would not accept a no for an answer. I almost walked out to go somewhere else, but I spoke to the manager instead. Later she came back telling me that my O2 sensor was bad and it would cost $350. What a rip off. She replaced my wipers because she said it was cracked. I replaced the wipers 3 weeks ago. I will never go there again. More