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341 Reviews of Star Subaru - Service Center
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February 04, 2020
Very helpful, get all information needed, no harsh sale, very happy with the dealer very friendly... over all I give it a 10 and will refer to friends and family..😀😀👍🏻 very happy with the dealer very friendly... over all I give it a 10 and will refer to friends and family..😀😀👍🏻 More
by LTRUONG672
Verified Customer
July 20, 2019
service of a breakdown The new service person was excellent in handling our problem. Being in the business myself for over 40 years confirms the professional way she handled The new service person was excellent in handling our problem. Being in the business myself for over 40 years confirms the professional way she handled our case. More
by j310kro
Employees Worked With
Can’t remember her name, she replaced Nelson as service writer.
July 16, 2019
quick and ez Very quick and courteous service. No lines if you go early. Spacious waiting rooom with free wi fi. They listen and explain. Starbuck nearby. Very go Very quick and courteous service. No lines if you go early. Spacious waiting rooom with free wi fi. They listen and explain. Starbuck nearby. Very good experience. More
by MTERRYADVISORS
Employees Worked With
Do not know thecservice area names
July 13, 2019
Good service very courteous staff Good service area have no complaints. Would be great to get a loaner vehicle but overall had a great experience every time. Waiting area is pleasant Good service area have no complaints. Would be great to get a loaner vehicle but overall had a great experience every time. Waiting area is pleasant coffee might go good with donuts. Minor snafus definitely good service center More
by SHEHAN77
Employees Worked With
Andy Wong, Mario Aetonu
July 12, 2019
Quick NYS inspection I called to ask about changing my appointment because of other changes in my schedule and without hesitation Mr Sherbourne Williams told me to come r I called to ask about changing my appointment because of other changes in my schedule and without hesitation Mr Sherbourne Williams told me to come right on in. 45 minutes after arriving I was back on the road again. Can’t ask for better service than that. Thanks Subaru. And thanks Sherborne. More
by Pops
Employees Worked With
Sherborne Williams (Service Advisor)
July 12, 2019
2012 Subaru Outback queens ny Overall excellent review although it was a bit rocky in the beginning. Had air bag and transmission worked on under recall and warranty. Also repaired Overall excellent review although it was a bit rocky in the beginning. Had air bag and transmission worked on under recall and warranty. Also repaired drive belt sway bar bushings and some lights at my expense. Some issues with minor damage done to car while in their care. Took some convincing but they fixed it up good as new. That was the icing on the cake that made it a very satisfying experience. Thanks. More
by MXGRASSE
Employees Worked With
Ilyanna. Kevin. Ted.
July 12, 2019
Matthew I left a previous excellent review but somehow forgot to mention George the driver who with excellent service attitude and skill repeatedly drove me a I left a previous excellent review but somehow forgot to mention George the driver who with excellent service attitude and skill repeatedly drove me and others to and from home while car was being serviced. Hats off to George. More
by MXGRASSE
Employees Worked With
George the driver
July 10, 2019
Great, Polite, Friendly service Everyone, reception, technitions, billing area, all terrific. Close to home, careful drivers waiting room, Clean place, Isn't this enough, why 25 work Everyone, reception, technitions, billing area, all terrific. Close to home, careful drivers waiting room, Clean place, Isn't this enough, why 25 works. great, love free oil change for life, will come back. More
by FRANCESN36
Employees Worked With
don't know
July 10, 2019
Really Good Service The car service was excellent and I am very satisfy with their work. Every worker there was very professional and did a wonderful job. Thank you .. The car service was excellent and I am very satisfy with their work. Every worker there was very professional and did a wonderful job. Thank you .. More
by Rod
July 09, 2019
WORST SERVICE EVER AND STEALERSHIP I purchased my car from this dealership and then took it there for an airbag recall. I asked them to check my car out while it was in there for the ne I purchased my car from this dealership and then took it there for an airbag recall. I asked them to check my car out while it was in there for the new bag. They gave a long list of items that needed replacement (tires, break pads etc), some of which where in the zone of needing the work but they also listed 3 lights they said where out. I took it to my regular mechanic to go over the list and all the lights WORKED! There was a clear effort to shake me down on even the cheapest level (although NOTHING is cheap at the dealership- even light bulbs). After the airbag replacement my lighter didn't work and a few weeks later all the engine warning lights along with my cruise control would come on all together then suddenly all go off. They obviously knocked something loose when replacing the bag. I finally spoke with the assistant supervisor because his boss wouldn't take my call and he wouldn't accommodate me for a time I could get to them by (I live in Brooklyn and it takes an hour to get to Flushing). I'm afraid I'm going to get all the way out there and they won't take my vehicle. He was argumentative and unapologetic. He refused to entertain the idea that they might have knocked something loose. The secretaries hung up on me. The supervisor won't take my call. The work was shoddy and unprofessional not to mention they lied about work that didn't need to be done. DON'T GO HERE! More
by DANA G
Employees Worked With
KEVIN THE ASSISTANT MANAGER, CHANDRA,
