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340 Reviews of Star Subaru - Service Center
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July 02, 2019
Lift Gate The lift gate would not open with the remote or by the button on the dash on my 2019 Forester. Went for service on the 29th of June. The service write The lift gate would not open with the remote or by the button on the dash on my 2019 Forester. Went for service on the 29th of June. The service writer did not make me wait, he pulled the car to the side and reset it on the spot. He then went through the car to make sure all of my safety features were set up properly. I was there less then 20 minutes. I did not get his name, he is a true credit to your service department and to Star Subaru. Very happy with the car and the service. Thanks CW More
by Charlie315
July 01, 2019
2nd time they did not fix my passenger side window I am flabbergasted that they can't seem to fix the passenger side window. They said they fixed it but it started to malfunction within a day. When I c I am flabbergasted that they can't seem to fix the passenger side window. They said they fixed it but it started to malfunction within a day. When I called to inform them of this: they seemed unconcerned & a little annoyed. More
by chrisk551
Verified CustomerEmployees Worked With
Jimmy Zeng
June 30, 2019
it was good air conditioner system was not working and auto inspection, oil change. all in all took about 3 1/2 hrs, air condition unit had to be replaced. air conditioner system was not working and auto inspection, oil change. all in all took about 3 1/2 hrs, air condition unit had to be replaced. More
by JCREED1231
Employees Worked With
Frank Swaney
June 29, 2019
Service on 6/25/19 Reasonably good quality service. However, the service representative mostly explained things in auto mechanic's terms that I couldn't understand full Reasonably good quality service. However, the service representative mostly explained things in auto mechanic's terms that I couldn't understand fully. When requested he did clarify but not in a manner that really helped me to understand and make informed choices. More
by LDORNBUAM
Employees Worked With
Kevin
June 29, 2019
Excellent Service Had an electrical issue. Star Subaru diagnosed issue and communicated exactly when they said they would. Told me when the part would be in — 2 days la Had an electrical issue. Star Subaru diagnosed issue and communicated exactly when they said they would. Told me when the part would be in — 2 days later — and when I could expect car back. They’d call when complete. All happened exactly as stated. No problems. Great communication. Nice people. And all covered by warranty. More
by GGSMITH
Employees Worked With
Sorry. Don’t recall names. All great communicators.
June 29, 2019
Check Recall The crew were extremely courteous and polite. Took care of what my car needed and let me know what to be aware of going forward. I appreciate their The crew were extremely courteous and polite. Took care of what my car needed and let me know what to be aware of going forward. I appreciate their honesty. More
by Star
Employees Worked With
Sherborne Williams
June 29, 2019
Subaru Service I believe my service as Subaru was so successful because Kristle was able to understand my circumstances regarding time and was able to pencil me in f I believe my service as Subaru was so successful because Kristle was able to understand my circumstances regarding time and was able to pencil me in for an appointment that works for me. She was also very honest with the total wait time and made sure I was notified regardless of being in or out of the waiting room via text or phone that my car has completed its service. That alone says a lot about the customer service being not only warm but considerate. I hope going forward Kristle will be further recognize in Subaru as a very valuable employee due to her professional courtesy and work flow. More
by Ken Sallick
Employees Worked With
KRISTLE SIGURDSON
June 28, 2019
Recall Subaru send me a recall letter on a brake switch light to take care of I look for the nearest Subaru dealer and star Subaru came up very good service Subaru send me a recall letter on a brake switch light to take care of I look for the nearest Subaru dealer and star Subaru came up very good service quick and fast very happy I went there More
by CAHANDMAN
Employees Worked With
Sherborne Williams 03617
June 22, 2019
Awesome Quick and efficient- service personnel we kind and considerate. Arrived eariler than appointment and they took me right in. They took care of the reca Quick and efficient- service personnel we kind and considerate. Arrived eariler than appointment and they took me right in. They took care of the recall requirements and checked the car to see what else was needed. More
by csaunders_98@yahoo.com
Employees Worked With
Don't know names
June 20, 2019
Last minute check Leaving in long trip solo wanted to make sure car was in good shape for the drive. Was seen promptly after calling and told to come in by 3:30. No cha Leaving in long trip solo wanted to make sure car was in good shape for the drive. Was seen promptly after calling and told to come in by 3:30. No charge. All is good told by tech that front right tire balding on inside but should be fine for trip and will have it replaced and tire alignment upon return. Safe to go! More
by KASWTHRT
Employees Worked With
Don’t know names
