Star Subaru - Service Center

Good experience Went in with an appointment. Was never asked if I had one. I put in my appointment all of my notes of concerns which weren’t seen since they treated m Went in with an appointment. Was never asked if I had one. I put in my appointment all of my notes of concerns which weren’t seen since they treated me as a walk in for their express service. Mentioned at drop off that I would like my wiper replaced due to streaking and they’re covered by warranty. At check out I noticed that this wasn’t done so I brought it up again. Went back to waiting room while they changed the wipers. Everyone was friendly. I feel like there were a couple of opportunities for improvement but overall it was fine. More

Lift Gate The lift gate would not open with the remote or by the button on the dash on my 2019 Forester. Went for service on the 29th of June. The service write The lift gate would not open with the remote or by the button on the dash on my 2019 Forester. Went for service on the 29th of June. The service writer did not make me wait, he pulled the car to the side and reset it on the spot. He then went through the car to make sure all of my safety features were set up properly. I was there less then 20 minutes. I did not get his name, he is a true credit to your service department and to Star Subaru. Very happy with the car and the service. Thanks CW More

2nd time they did not fix my passenger side window I am flabbergasted that they can't seem to fix the passenger side window. They said they fixed it but it started to malfunction within a day. When I c I am flabbergasted that they can't seem to fix the passenger side window. They said they fixed it but it started to malfunction within a day. When I called to inform them of this: they seemed unconcerned & a little annoyed. More

it was good air conditioner system was not working and auto inspection, oil change. all in all took about 3 1/2 hrs, air condition unit had to be replaced. air conditioner system was not working and auto inspection, oil change. all in all took about 3 1/2 hrs, air condition unit had to be replaced. More

Check Recall The crew were extremely courteous and polite. Took care of what my car needed and let me know what to be aware of going forward. I appreciate their The crew were extremely courteous and polite. Took care of what my car needed and let me know what to be aware of going forward. I appreciate their honesty. More

Excellent Service Had an electrical issue. Star Subaru diagnosed issue and communicated exactly when they said they would. Told me when the part would be in — 2 days la Had an electrical issue. Star Subaru diagnosed issue and communicated exactly when they said they would. Told me when the part would be in — 2 days later — and when I could expect car back. They’d call when complete. All happened exactly as stated. No problems. Great communication. Nice people. And all covered by warranty. More

Recall Subaru send me a recall letter on a brake switch light to take care of I look for the nearest Subaru dealer and star Subaru came up very good service Subaru send me a recall letter on a brake switch light to take care of I look for the nearest Subaru dealer and star Subaru came up very good service quick and fast very happy I went there More

Awesome Quick and efficient- service personnel we kind and considerate. Arrived eariler than appointment and they took me right in. They took care of the reca Quick and efficient- service personnel we kind and considerate. Arrived eariler than appointment and they took me right in. They took care of the recall requirements and checked the car to see what else was needed. More