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Star Subaru - Service Center

Bayside, NY

4.6
341 Reviews

341 Reviews of Star Subaru - Service Center

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May 21, 2019

Great service center Everyone was very polite and informative. They told me my car would be ready in about an hour and a 1/2 and it was! More

by BECSARAH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Saez
May 22, 2019 -

Star Subaru responded

Thank you so much for the kind words. We're glad your service appointment went smoothly and look forward to working with you again in the future!

May 20, 2019

State inspection on express service. Mission accomplished. First rate courteous care from Mr. Williams and staff. Saved me from spending Sat. at service which was my original plan last we More

by BQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherborne Williams
May 21, 2019 -

Star Subaru responded

Thank you so much for the 5-star rating. We're glad we were able to give you your Saturday back! We hope to work with you again in the future!

May 18, 2019

Service !! Great service from start to end.Everything was explained to my satisfaction. The waiting time was even shorter than anticipated. I will always retur More

by CHUNGESPERANZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Decosimo
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2019 -

Star Subaru responded

Thank you so much for the kind words! We're glad your service appointment went well and look forward to seeing you soon!

May 16, 2019

Pleasant Staff Short Wait Clean Waiting Room You're greeted with a smile and everyone is friendly. The wait time was spot on. The waiting area was clean and relaxing. No issues whatsoever. More

by VivianSubaru3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherborne Williams
May 17, 2019 -

Star Subaru responded

Vivian - thank you so much for the kind words. We appreciate your business and we hope to work with you again in the future.

May 15, 2019

!!!!! Was there for airbag recall. Now there’s gap between the panels and a strip of grease mark. Job wasn’t finished! Don’t you think? More

by TONY8BARBARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember
May 21, 2019 -

Star Subaru responded

We apologize that your experience with the airbag recall at Star Subaru was anything less than satisfactory. Please contact our service manager at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. 833-271-0484. Thank you.

May 14, 2019

Dishonest My elderly mother brought her 16mo old Legasy to this dealership and was taken advantage of, only discovering this when I brought it yesterday for ser More

by PEPENPILAR.DM
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nelson
May 21, 2019 -

Star Subaru responded

We apologize that your experience with the airbag recall at Star Subaru was anything less than satisfactory. Please contact our service manager at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. 833-271-0484. Thank you.

May 13, 2019

VERY DISAPPOINTING! Service Reps lack professional development, & unfriendly. Just want you to pay big bucks, I would not bring my car here to service if it has major con More

by S Hung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nelson Saez
May 21, 2019 -

Star Subaru responded

We apologize that your experience with the airbag recall at Star Subaru was anything less than satisfactory. Please contact our service manager at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. 833-271-0484. Thank you.

May 11, 2019

Good work. Fast servixe. Technician/ mechanics are very helpful. Customer waitkng lounge was very nice. I would recommend this service centrt to all my friends t More

by Arnel126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saez
May 13, 2019 -

Star Subaru responded

Thank you so much for the kind words. We're glad you're satisfied with the service you received. We appreciate the recommendation and hope to work with you again in the future.

May 10, 2019

Airbag replacement Once again I was very pleased with my service visit from the check in to check out. I was given a loaner car because the service was going to take awh More

by beabull2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Joel Saez
May 13, 2019 -

Star Subaru responded

Thank you so much for the 5-star rating! We're glad you continue to be pleased with the service you receive in our service department, and we look forward to working with you again in the future.

May 03, 2019

Perfect in every way. My car was taken in at the scheduled time. The staff was thorough, courteous, and knowledgeable. The wait time was as estimated, The work was perfo More

by MORRISB0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember the names, but everyone with whom I interacted was professional and experienced.
May 06, 2019 -

Star Subaru responded

Morris - thank you for the kind words. We're glad your service appointment was prompt and expedient! We look forward to working with you again in the future.

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