Star Toyota of Bayside

The worst experience of my life!!!!After I checked the The worst experience of my life!!!! After I checked the price on Star toyata website and talked with Alonso (Sales representative) he asked me to com The worst experience of my life!!!! After I checked the price on Star toyata website and talked with Alonso (Sales representative) he asked me to come to Star Auto Sales of Bayside, I decided to go there on a whim. I made a deal with Sean Hoque (pre-owned specialist) to purchase for Rav 4 LE. The very same day I paid the deposit of $500 and did all the paperwork. They even called Geico Insurance for me and made our car insured on Thursday of August 12. After they hard pulled our credit, financial manager Ray Berrios (the rudest person who thinks he is privileged to spit any lie) offered me to finance the car for 4.6% APR and assured nothing can beat that price; however, when I later told him that I was offered 2.9% APR by my credit union this guy went mad and started yelling. Anyway, after contemplating for a while I agreed to pay 4.6% APR and informed Sean (Sales manager) that I want to pay and take the car the same day. But I came to find out that this egoistic arrogant guy, Ray Berrios (Financial Manager) blocked the car sale and went home without any notice. I assume he just didn’t like us. Sean however assured like five times that the car is ours since we already paid the deposit and is insured. Surprisingly, when I went to pick up the car today (Aug 14), after an hour wait, Sean told that Ray Berrios advised him that the car is sold which he couldn’t confirm though. In a little agitated voice, I admitted that they just wasted two days of my life for which Ray Berrios threatened me to call a cop and immediately leave his store. I am not gonna take this lightly and will definitely sue since they took my deposit, made me do all paperwork, hard pulled my credit and made me insure the car with an insurance company. What I don’t understand is how can such an unprofessional person like Ray Berrios represent one of the biggest car companies. It’s a shame!!!!!! More

We purchased a Highlander from this dealership with the sales person, Scott. He was so sincere and real! Having tried another dealership, it was so refreshing to work with Scott. He made the deal simple sales person, Scott. He was so sincere and real! Having tried another dealership, it was so refreshing to work with Scott. He made the deal simple, no games, no issues, no playing around, giving us a fair deal and a fair trade in. While this dealership was a bit far from us, I would highly recommend it with no reservations. Great all around. More

Just purchased my 5th car from Star Toyota. I have been fortunate enough to buy both new and used cars from Star. This past purchase was a used car. The staff couldn’t be more helpful and honest. Every co fortunate enough to buy both new and used cars from Star. This past purchase was a used car. The staff couldn’t be more helpful and honest. Every concern my wife and I had was met with a quick and upfront response. My family won’t buy card anywhere else. Thank you to the Star Team More

Excellent service and prices, I highly recommend this dealer. If you need to buy a car, go to Toyota Star used cars. Very professional and fast. I have least several cars from them and I purchased my las dealer. If you need to buy a car, go to Toyota Star used cars. Very professional and fast. I have least several cars from them and I purchased my last used Lexus from them as well. I will purchase all my cars from them. When you find the best, why would you work with anyone else. More

Great Costomer service and very professional. Odonis is Great Costomer service and very professional. Odonis is is very informative and friendly he made a very smooth transaction. I definitely come back Great Costomer service and very professional. Odonis is is very informative and friendly he made a very smooth transaction. I definitely come back when I need a new car . More

I'm very happy with my interactions with Shaun Hoq, sales person, and with Nick Tsolkas, General Sales Manager. Shaun was honest with information about the car I was purchasing, and I never felt pressured person, and with Nick Tsolkas, General Sales Manager. Shaun was honest with information about the car I was purchasing, and I never felt pressured by him. He returned calls, TEXTS, and e-mails instantly. I was able to do 90% of the purchase remotely. Nick Tsolkas handled a concern that I had smoothly and with respect. I would buy another car from this dealership. More

I purchased my first new car, Toyota Camry Hybrid, from Star Toyota of Bayside. I have worst buying experience ever, never went back to any Star dealership to buy anything again, I have purchased couple ne Star Toyota of Bayside. I have worst buying experience ever, never went back to any Star dealership to buy anything again, I have purchased couple new cars in another dealership's after that. They lay to me, they rob me by charging me additional fees, they provided worst costumer service after the sale. I can prove everything with paperwork and receipts. I can't say one good thing about them. More

This is my 3rd car from here.. Always a good experience. Everyone is friendly and professional. Especially Gilbert. He always makes sure the client is happy. Everyone is friendly and professional. Especially Gilbert. He always makes sure the client is happy. More

Excellent sales and management personal. I highly recommend Star Toyota. Save time and money go to Star Toyota first and you will not have to go any where else. Thank you Macho for your patience with recommend Star Toyota. Save time and money go to Star Toyota first and you will not have to go any where else. Thank you Macho for your patience with me. More

Wali and Odonis were very informative and friendly. I started my transaction with Odonis initially to purchase a Rav4 hydrid at the last minute when they had the 0% APR. He really tried his very best t started my transaction with Odonis initially to purchase a Rav4 hydrid at the last minute when they had the 0% APR. He really tried his very best to find me the specific color in lunar rock but because it was soo last minute it didn’t happen. Then we saw the advertisement regarding the prime. Odonis was not available since he was on vacation so he connected me to Wali. Wali preordered the cars for us. We ordered one for me and one for my husband. Cars arrived from Japan sooner than later and we were very excited. Through out the whole transaction, Odonis joined in and both Wali and Odonis updated me and made the whole transaction very smooth. They are a good team! My husband and I were very satisfied with everything. Thanks guys! More