Star Toyota of Bayside

AMAZING We were in the market for a new lease, we were returning our lease and wanted to see what was in the market, Mohammed was our rep. He walked us throug We were in the market for a new lease, we were returning our lease and wanted to see what was in the market, Mohammed was our rep. He walked us through the process without much wait. I always dread going to dealerships because of all the back and forth games dealerships play. he was simple and straight forward. I appreciate Star Toyota for not playing those games. Thank you Mohammed for keeping everything so simple and smooth. Will be coming back with my uncle as his honda lease is over in december and will see what deals you guys have for Rav 4. PS- i also appreciated one of the managers i think his is Christian who was walking around and speaking with customers while they were waiting and trying to help with whatever he could. While i was waiting for Mohammed he came back a few times to make sure everything was ok and we were being taken care of and if there was anything else he could do. that was very appreciative.. many times you do not see that in other dealerships.. great job team ! A+++++++++++++++++++ Service amazing staff.... place can use a little renovation but if its keep our prices LOW im ok with it !! :-) More

Great Customer Service Kenny Tung provided detailed information about the car that I was looking at and the process involved in signing the lease. I would recommend this pla Kenny Tung provided detailed information about the car that I was looking at and the process involved in signing the lease. I would recommend this place to my friends. More

Beyond perfect experience! As my first time leasing my own car, I came in with my parents to look for a specific car I wanted. The 2018 Toyota Camry. I was originally looking fo As my first time leasing my own car, I came in with my parents to look for a specific car I wanted. The 2018 Toyota Camry. I was originally looking for it in white, however I was flexible. I came with my parents and was greeted by Mohammed who gave us a warm welcome and connected with us right away. That for us, was the beginning of a great experience and relationship. He took us to the silver Toyota, let me get in and get a feel of the car. He then gave us all the information about the car, including the features. We then spoke about numbers! I was glad we were able to negotiate a number with which I felt comfortable with. At the end, we completed the entire process in 30 mins right before they closed. I was relieved that the experience was so smooth considering other Toyotas do not have this type of customer service. Other Toyotas have terrible customer service and have no interest in making a connection. We made a connection with Mohammed and the Manager whose name I forgot but I remember he has a son who's birthday is around mine (07/10). Such a great experience! My family and I loved everyone at this Toyota. Highly recommend to anyone looking for a car!! More

Got railroaded in the 11th hour Do not deal with this dealership. They are a bunch of snake oil salesmen. Got approved for 2018 Camry on Wednesday at 239.00 month. Come to pick it up Do not deal with this dealership. They are a bunch of snake oil salesmen. Got approved for 2018 Camry on Wednesday at 239.00 month. Come to pick it up on Saturday and get dragged into the Finance Managers office. A guy buy the name of Nick. He tells us oh your credit didnt qualify you for tier 1, it came in at tier 2 . Its going to be another 27.00 a month. Why did he wait until Saturday when I'm coming to pick up the car that this was the situation. He knew exactly what he was doing. Very underhanded and sleazy way of doing business. Nick refused to call up the bank to see if anything could be done. By the way did I mention this was my 3rd Toyota Camry in the last 9 years. This Nick should be fired. Scott the salesman was amazing young man. More

New car The place really needs a makeover but the people is great, Mohammed was the rep who help me: Very good experience. We’ll definitely refer people to The place really needs a makeover but the people is great, Mohammed was the rep who help me: Very good experience. We’ll definitely refer people to Mohammed More

Very nice. Allen Tam’s service very good. I want talk my friend go to your store buy car. If I need to change car I must back your store. Allen Tam’s service very good. I want talk my friend go to your store buy car. If I need to change car I must back your store. More

THE CONSUMER IS NOT RIGHT AT STAR TOYOTA, BAYSIDE On 10/16/2017, I reported to Star Toyota of Bayside to repair an air-conditioning leak in my vehicle, a 2008 Toyota 4Runner, as the vehicle's vents we On 10/16/2017, I reported to Star Toyota of Bayside to repair an air-conditioning leak in my vehicle, a 2008 Toyota 4Runner, as the vehicle's vents were blowing out hot air when the AC was activated. I informed Sunny R Dalavai, Advisor, that I had a leak in the air-conditioning system and I respectfully requested that he not just recharge the system and send me on my way. I stressed that the system had a leak. He did what I requested him not to do, he charged the system and sent me on my way. I was billed $201.21 for recharging and labor. On 04/19/2018, I returned to Star Toyota of Bayside and I reported that the vents were blowing out hot air when the AC system was activated. Again, I reported that the system had a leak. I made this report a second time and I respectfully informed Mr. Dalavai, that Star Toyota did not repair the leak as previously requested. Mr. Dalavai stated that the Toyota technician located a leak on an air-conditioning hose and I was charged $401.21 for this repair. He did state that "this is to start with." I explained that I didn't want to return to Star Toyota for the same repair and I informed Mr. Dalavai that I trusted this repair to be final. At no time was there a systems check conducted on the air-conditioning compressor which lead me to believe that everything with the air-conditioning system was operating as required. On 08/27/2018, I returned to Star Toyota of Bayside for a third time and I reported the same condition, that the vents in my vehicle were blowing out hot air when the AC system was activated. On 08/28/2018, I returned to pick-up my vehicle and I was informed by Mr. Dalavai that the Toyota technician located a small leak in the air-conditioning compressor and that that part required replacement, a total cost of approximately $3000.00. I asked Mr. Dalavai if the technician had inspected the compressor on 04/19/18, and he could not provide me with an answer indicating that an inspection on that part was conducted. I also informed Mr. Dalavai that at no time was a compressor inspection conducted as it was not noted in the invoice notes from the inception. Mr. Dalavai stated that the system was recharged and that I would not be required to make any payment for the new charging of the AC system in my vehicle. At this time, I informed Mr. Dalavai that my vehicle had not been repaired as requested, that my vehicle still has an air-conditioning leak, and that said repairs conducted did not meet the 12 months covered warranty as stated on the invoice. I returned to my residence with the vehicle, but I felt as though I was taken advantage of. As a result, at approximately 1:15PM, I contacted Star Toyota and I requested to speak with manager in order to report my dissatisfaction with the service provided. Alysha, receptionist, answered the call and informed me that Alex Collao, Star Toyota Manager, was in a meeting. She also stated that Diana Castillo, Star Toyota Asst. Manager, would return my call by 2PM. I never received a follow-up phone call as stated. On 08/29/2018, I contacted the Toyota Corporation and I informed Laquisha, receptionist, of the events aforementioned. At this time, I was provided with a case number and I was informed that I would receive a follow-up phone call in regards within two days. On 08/31/2018, I received a phone call from Dian Castillo, Star Toyota, and I reported my dissatisfaction with the service / treatment at Star Toyota. Ms. Castillo stated that she would meet with the advisor and that she would call me back on Tuesday, 09/04/2018. On 09/06/2018, at approximately 2:50PM, I contacted Star Toyota and Mr. Dalavai answered the call. I informed him that I wanted to speak with Mr. Castillo. At approximately 3:40PM, I received a return call from Ms. Castillo and she informed me in sum and substance, that Star Toyota would not absorb the fees associated with replacing the air-conditioner compressor in my vehicle. She also stated that I could request assistance from the Toyota Corporation for resolution. At approximately 3:45PM, I contacted the Toyota Corporation and I was informed by Chelsea, receptionist, that the Toyota Corporation would not assist with the repair because the vehicle was out of warranty. I explained that although the vehicle was out of warranty, the vehicle was not repaired as required, and that the vehicle still has an air-conditioning leak, an issue that has yet to be resolved. With all this said and done, I am in the same position I was in when I first reported my issue to Star Toyota. My vehicle still has an air-conditioning leak. More over, on 09/12/2018, I forwarded an email to Tony Briguglio and to Alex Callao. I have yet to receive a response which is why I have rated Star Toyota's customer service as listed. More

Sales I had first time visited this dealer. Good and kind service I got impressed. I will recommend to other people for this dealer. Have a nice day. I had first time visited this dealer. Good and kind service I got impressed. I will recommend to other people for this dealer. Have a nice day. More

Best dealership in town The customer service was outstanding. Mohammed was very accommodating to myself and my family. Would recommend anyone to go to this dealership. They a The customer service was outstanding. Mohammed was very accommodating to myself and my family. Would recommend anyone to go to this dealership. They are very straight forward and welcoming. Great deals on cars. Need a new car? Don't hesitate this is the place to get it. Thank you for all the help. More

My experience I have been a roughly 7 years, and ever since the place went into new management. I felt a bit uncomfortable, but Mr. Roy has tried his best to aid me I have been a roughly 7 years, and ever since the place went into new management. I felt a bit uncomfortable, but Mr. Roy has tried his best to aid me. More