Star Toyota of Bayside

Excellent service This is one of the best experiences I've had. Thank you Kenny Tung for help. And thank you for making my first new car a special and great experience. This is one of the best experiences I've had. Thank you Kenny Tung for help. And thank you for making my first new car a special and great experience. More

Excellent service Star Toyota service center is professional and timely. The area is clean and the staff is friendly and knowledgeable. My car was serviced quickly and Star Toyota service center is professional and timely. The area is clean and the staff is friendly and knowledgeable. My car was serviced quickly and everything was completed accurately. I recommend this service center to anyone More

Love Toyota but Service was a Disappointment Came in on scheduled time of appt at 7:30am on 8/4/2018 for Takata Air Bag Recall for 2009 Corolla with 35k miles. Service Advisor Sunny R Dalavai re Came in on scheduled time of appt at 7:30am on 8/4/2018 for Takata Air Bag Recall for 2009 Corolla with 35k miles. Service Advisor Sunny R Dalavai registered me. Called me at 8:58am and recommended front brakes replacement and water pump replacement. I declined the service to be done. So I proceed to wait. Come around 11am almost 3 hours wait I asked Service Advisor Sunny is everything ok. He states he is “ok” and walks away. So come 12pm now 4 hours waiting he sees me on the waiting room and tells me he had left the paper work at the front desk at the time he called me. That was at 9am! So I waited 3 hours in the waiting room and did not even acknowledge that I was waiting and the vehicle was ready?! Sunny proceeded to apologize and tell me that he told me the vehicle was ready when the only time he called me was for recommended services at 9am! Then Sunny states it was a very busy morning and that he forgot! I stated that was totally unacceptable. Keep me waiting 3 hours when the vehicle was done already. I’m very disappointed with the Service Center customer service! I will NOT recommended Toyota Service of Bayside to anyone! More

Great Experience. I had a flat tire on my way home, couldn't drive the car as it was. Stop by to Services, met with Mr. Nelson Liu, very kind, courteous, in a nick of I had a flat tire on my way home, couldn't drive the car as it was. Stop by to Services, met with Mr. Nelson Liu, very kind, courteous, in a nick of time, the tire was repaired. Thank you Mr. Liu More

Great visit this time This visit was a much better experience for me. The service rep David was attentive and helpful. My satisfaction with the service was great. I look fo This visit was a much better experience for me. The service rep David was attentive and helpful. My satisfaction with the service was great. I look forward to the next visit. Thanks again David. More

Quick and Effecient Went in for service. All steps were easy and effecient from making the appointment to drop off and then pick up. Will keep going here for service. Went in for service. All steps were easy and effecient from making the appointment to drop off and then pick up. Will keep going here for service. More

Great care Went in for my 5000 miles check up. Wonderful customer service. The girl in the checkin explained what was being done to the car and my expected wait Went in for my 5000 miles check up. Wonderful customer service. The girl in the checkin explained what was being done to the car and my expected wait time was an hour and a half. Car was ready within the hour. More

Great Experience Went in for my first maintenance check up and the service fast and reliable. Friendly staff the service was great. I will definitely recommend Toyota Went in for my first maintenance check up and the service fast and reliable. Friendly staff the service was great. I will definitely recommend Toyota to my family and friends. More

Complaint on the dispatcher Daniel We just bought a brand new 4th runner about a month ago , we realized the gas tank makes noise like “frog” when the gas level under 1/2 tank, we took We just bought a brand new 4th runner about a month ago , we realized the gas tank makes noise like “frog” when the gas level under 1/2 tank, we took the car to star service 7/28, they claimed was a loose crew and they fixed it. But the noise is still here , so I spoke with Sunny yesterday and brought the car back to star service this morning. I was trying to tell every details when the dispatcher Daniel ask me about the car, how the tank makes noise only under 1/2 tank with a hot engine, I told him I recorded a video if he wants to see it and etc. then he said just turn off the engine, we explained to him , the noise is there when the engine is hot and insist to let the mechanic hear the sounds first, but instead of asking the mechanic for suggestions, he just told us “ no, you need to turn off the engine and if you don’t like it , go back to Bennett PA where you purchase the car”, he said it total of three times thru out the conversation. Omg, what kind of service am I receiving ? More

Hreat staff Sales offered a lot of options and possible discounts. Offered drinks during waiting hours. Gave extended warranty and service. Friendly staff, good Sales offered a lot of options and possible discounts. Offered drinks during waiting hours. Gave extended warranty and service. Friendly staff, good costumer service. Will recommend to a friend. More