Star Toyota of Bayside

Where do I begin. I went to STAR Toyota in December 2008 to lease a car after the one I had just up and died. I was desperate and only had $1,000 to put down, so I decided to lease. As a woman I felt very to lease a car after the one I had just up and died. I was desperate and only had $1,000 to put down, so I decided to lease. As a woman I felt very intimidated, even though they kept trying to tell me that $399 a month was the best payment they could give me. Again, I was desperate and needed a car yesterday, so I regretfully signed figuring it was only 36 months. Then it all went down hill. In light of the recalls, 2 on my Camry, I tried to get information on my options. I was told to wait for a letter, so I did. Well, that letter never came, so I tried to contact my salesperson Gilbert Martin. Guess what, he never got back to me! Afte ontacting Toyota Financial services demanding to be let out of my lease, since noone could tell me when my car would be fixed, I finally got a phone call from Scott. I never had someone make me feel as I did during that phone call with Scott. He made it seem as if I shouldn't be so worried...actually telling me it was only 1 in 12,000 cars. Who cares, I don't need to be one of those 12,000!!! Are you kidding me i told him. I asked him when my car would be fixed and he told me to get a flashlight and go out to my car and look at the pedals then he would let me know if my pedals were recalled. Well, guess what Scott, if I wanted to be a mechanic I would have done so! He made me feel overdramatic and completely invalidated my feelings. I finally just showed up at the service dept. one day to make an appointment. They told me I would have to wait at least another 4-6 weeks, mind you I had already waited 6 weeks. All the while not driving my car! When I demanded to know why it would take so long, James told me it was because they were fixing the cars in the showroom for sale as well. So, I guess Toyota is just more concerned about making money off of faulty cars than fixing the ones that could potentially kill customers they already have driving them. Nice business ethics! Needless to say, I finally got the car serviced and now they are saying it may not even be the pedals that are the problem. My only choice, eat the nearly $7,000 left on my lease and get another car. So I went to Honda, where they were concerned, helpful, and didn't take advantage of me. Thanks for nothing STAR!! More

This is a poor toyota dealer. I went inside this dealer for 10 minutes, and no one helped me. Later a guy, named Kenny, he came to help us to buy a car. We were looking for a XLE Sienna with EVP#4, but K for 10 minutes, and no one helped me. Later a guy, named Kenny, he came to help us to buy a car. We were looking for a XLE Sienna with EVP#4, but Kenny told us that he only has one car. He only will sell it at his price, so I ask him how much. He told me around $37,000!!! I think that is a robbery for XLE. A limited AWD probabely will cost the same price with DVD/navigation system. We kindly walked out from this dealership. Star Toyota acts as they are the only star on Northen Blvd. We got exactly the same car but much cheaper in Queensboro Toyota! I will never buy from Stars again in my life. More

Star Toyota of Bayside was the only dealer that made me come back at least four times amongst six other dealers that I had horrible experience with. My parents and older sister had also purchased their new come back at least four times amongst six other dealers that I had horrible experience with. My parents and older sister had also purchased their new cars from this place. However, they had a different salesman named Alan. They had a wonderful experience with him and so they recommended this place for me. To be honest, I am clueless about cars. My main reason for getting a car is to get me to school and the hospitals (I'm a nursing student). I have been searching for my car for months. I have been unfortunate until this tuesday. I heard a lot of things about crooks and liars from car dealerships. I'm afraid to admit that I did meet several of them. I can name them all, but thats on another site. However, Star Toyota is an exception. On my first few encounters, Jason had helped me. He was a very patient salesman, but I did not feel very confident with his sales. We had difficulty trying to negotiate a price on a car. I guess because he was new, but I was convinced to buy a 2002 Nissan Altima. However, I changed my mind due to a myriad of lawsuit against nissan about some problems that this car can cost you later on. So, on my third or fourth visit, I was praying that I can get an exhange with another car. Then, I met Sean Hoque who I thought was another manager. He was very professional and friendly. I can never be thankful enough to have him helped me find the perfect car. The car I am driving now is a 2008 Toyota Corolla which I got for a VERY good price. It has 3k mileage! WOW! that's like a brand new car! Unlike other salesmen, Sean extended his customer service by ensuring that I met my needs and expectation. Like I said, I don't know much about cars. He definitely lowered my anxiety! Thank so much Sean! More