Starks Ford of Queens - Jamaica

Best Ford Service Dealer I wanted to write you a note thanking your employee Juan Toro. The level of service he provided me was exceptional, and the best experience I’ve had I wanted to write you a note thanking your employee Juan Toro. The level of service he provided me was exceptional, and the best experience I’ve had at a Ford service center. Harry also assisted me too, and your staff was very helpful. I’m a native New Yorker, born and raised in Queens and was very pleased with the level of service I received. I look forward to future servicing. Thank you. More

Just couldn't be any worse I have a 2009 Mustang only with 22k miles in it, parked in a heated garage all year long. I was used to be taking it to Ford DiBlasi each year for ch I have a 2009 Mustang only with 22k miles in it, parked in a heated garage all year long. I was used to be taking it to Ford DiBlasi each year for checkup and maintenance. There were no problems at all. Last year Ford DiBlasi went out of business, so I took it to Ford Lincoln of Queens. What a mistake. I drove this car about 3000 miles since last year's checkup at Ford DiBlasi and now these guys at Ford Lincoln of Queens are telling me that there are over $1800 worth of work needs to be done on the car, including the replacement of both front suspension lower control arms ($950), drive belt change ($175), replacing high mount brake light bulb ($65), coolant flush ($115), etc. Unfortunately I'm not a mechanic myself, so I cannot judge whether these were really required or not, but at least it is suspicious that everything was fine last year and before that at Ford DiBlasi and now suddenly $1800 worth of work is needed after driving 3000 miles in a year. In any case, I went for it. Now let's talk about the prices. There is one thing out of these, which is easy to compare - the drive belt change. I paid $175 including parts and labor (1 hour of work!?). Repairpal.com quotes $83-156 for drive belt replacement (repairpal.com/estimator/…), so this is 10% above of the highest in what repairpal.com have seen. After this you would expect that you will receive a white gloves service. Well, you are up for a surprise! It is one thing that the whole place looks like a dump, when I went to pick up my car which I left there for a few days for them to do the works, it took them over 40 minutes to find my car! I had to start shouting in the end, so they start moving and get my car out for me. While I was standing there, the first 25-30 minutes not a single car has left the garage and there were about a dozen people waiting, so you can't say that "there were too many cars, so they were busy", as simply they were just not moving ANY cars out of the lot all while people were standing and waiting there. In summary, I could hardly image a worse service (can't judge the quality of the repair work though). More

Disorganized chaos This is my SECOND time here, the first time I waited 4hrs for an oil change, (understandable) although it was "scheduled"..As stated in the subject, t This is my SECOND time here, the first time I waited 4hrs for an oil change, (understandable) although it was "scheduled"..As stated in the subject, this place is an utter mess, I can understand that it's being renovated, but I've been here 2nd TIME (scheduled) since 8:30am, it is now 1pm and the sense of urgency is NIL, ZIP, NADA, I should've gone to Jersey. At least the coffee there is free. More

Unprofessional service I had an appointment on July 15th and got very disappointed by the service I was provided. My advisor Juan Toro was very unhelpful and couldn't find t I had an appointment on July 15th and got very disappointed by the service I was provided. My advisor Juan Toro was very unhelpful and couldn't find the real reason of concern in my car. I hear suspension noise over bumps screeching when goes up and down. I left the car for the service twice and problem wasn't solved, but right now it's even worse. The first time when I left my car there they changed some parts and told me it should work. However it didn't work. So I came back and left my car for two days. They called me and told car was done. However, when I got there to pick up my car I was told there by Mr. Juan Toro is no problem and they don't hear any noise. They didn't perform any service just kept my car there for 2 days and I really hear that noise!! In addition, it is very hard to reach them by phone. They simply don't pick up your phone and don't care about the customer!!!! More

I scheduled an appointment to have my car serviced (brand new 2013 escape). When I arrived at the Jamaica Avenue service center, there were two gentlemen at the dest, including Juan Toro himself. I said good new 2013 escape). When I arrived at the Jamaica Avenue service center, there were two gentlemen at the dest, including Juan Toro himself. I said good morning to them. They both ignored me for at least 10 mn, stapling paperwork and without even looking up to see who's this person and what does he want. At some point, Mr. Toro decided it was perhaps appropriate to start acknowledging my presence adn asked me "how can I help you?". I told him that I had made an appointment a day prior and had come on time to complete a scheduled maintenance. Arrongantly and dismissively he pointed to a stack of blue and white work orders and said to me: "you see this pile!? these folks have been here before you and I can't promise you we'll get to your car before at least tomorrow." I felt like all the good reviews about the SALES dept of this dealership meant NOTHING to those in the SERVICE unit. Not only was Juan and his partner at the frotn desk rude and dismissive, but they als made me question my decision to drive 15 miles to come to this forsaken place where impoliteness and below standard customer service are normalcy. SHAME ON YOU! If it means nothing to make appointments then dont isnsist on people make them to start with. More

Brought my car in for service and Anthony treated me as if I were family. I was kept up to date from drop off to pick up. Service and attitude of the entire shop was outstanding. Would'nt take my car any if I were family. I was kept up to date from drop off to pick up. Service and attitude of the entire shop was outstanding. Would'nt take my car anywhere else. More

I was very pleased with my overall service experience at Ford/ Lincoln Queens due to Jack Schwartz. He explained what need to be done to upgrade my GPS system. Jack made sure I had a loaner car waiting for Ford/ Lincoln Queens due to Jack Schwartz. He explained what need to be done to upgrade my GPS system. Jack made sure I had a loaner car waiting for me, gave me his cell phone number incase I had any questions and he even called me back on his day off. My upgraded GPS is great. I would highly recommend Ford/Lincoln Queens. Loretta OLoretta Orlandorlando More

Ken has been great from Day one. Helping me with Purchasing my 2012 Escape and helping me get set up with service. He's a really great salesman and a great guy. Purchasing my 2012 Escape and helping me get set up with service. He's a really great salesman and a great guy. More

This dealership treated me in a very professional manner they were very friendly very timely and every time I go there I'm treated this way, the service manager Anthony, is a gentleman and has a high level they were very friendly very timely and every time I go there I'm treated this way, the service manager Anthony, is a gentleman and has a high level of professionalism that I appreciate, this is a great dealership. More

Friendly service - explains what has to be done and why. Since I wait for my car, it is convenient to be able to watch TV or read while I am there. Service is done in a timely manner. Since I wait for my car, it is convenient to be able to watch TV or read while I am there. Service is done in a timely manner. More