Starks Ford of Queens

Very smooth and exciting buy! My salesman Arturo is an exceptional representative at Ford. He’s not a stranger to my family being that he has sold us other vehicles in the past. Th My salesman Arturo is an exceptional representative at Ford. He’s not a stranger to my family being that he has sold us other vehicles in the past. The transaction went very smooth, he cooperated so we would find the exact model, color and had it ordered to fit our needs and timing. My new Ford Explorer 2018 is what I wanted and more! Thank you Arturo, thank you FORD! More

Joanne’s New Car The salesperson was very nice and knowledgeable. She answered all our questions in a respectful manner and would love to do business again in the futu The salesperson was very nice and knowledgeable. She answered all our questions in a respectful manner and would love to do business again in the future also the woman in the finance department was also very pleasant. The only thing we didn’t like was being there 7 hours because their computer went down. More

Great staff The staff was knowledgeable, helpful, and friendly. Melinda answered all my questions which assisted me in choosing the right car for me. This was a g The staff was knowledgeable, helpful, and friendly. Melinda answered all my questions which assisted me in choosing the right car for me. This was a great car buying experience! More

Great experience Windsor Ford after going to Mazda Mazda told me that I would not be able to finance vehicle when Ford gave me a more expensive vehicle at a great rate Windsor Ford after going to Mazda Mazda told me that I would not be able to finance vehicle when Ford gave me a more expensive vehicle at a great rate very happy More

Great customer service! Great customer service. All my questions were answered and all contracts were reviewed with me. I wood recommend this dealership to anyone who is inte Great customer service. All my questions were answered and all contracts were reviewed with me. I wood recommend this dealership to anyone who is interested in buying a Ford. More

Great shopping experience Shakil was a great sales guy! Totally listened to our needs and wasn’t pushy. We went in unsure of what we wanted. Shakil was very patient and helped Shakil was a great sales guy! Totally listened to our needs and wasn’t pushy. We went in unsure of what we wanted. Shakil was very patient and helped us figure it out. More

Horrible Service I used to use DiBlasi Ford. Never had an issue. Koeppel Ford had just opened when I needed to have a recall addressed. I dropped my car off for an I used to use DiBlasi Ford. Never had an issue. Koeppel Ford had just opened when I needed to have a recall addressed. I dropped my car off for an airbag replacement before work. Told them I just had my oil changed and all my fluids because they were trying to sell me additional services. When I picked up my car and got home there was all this smoke coming from my hood. Since it was dark, I parked it to look at the next morning. Apparently they took the cap off my antifreeze to "top it off" and never put the cap back on so it boiled all over my engine. The other airbag is to be replaced and I received a letter in March. I have made several attempt to make an appointment in the last two months. I left multiple messages (after being transferred all over the place every time I called with each person harder to understand than the next) for Manny Perez with no response. I finally contact Ford they tell me to send a message or call Tony Perez. I send an email. A day later a Paul Kelly responds that there are other dealers I can go to if I am not satisfied and has no record of my name at his dealership. I would avoid any dealings with this dealership. I have never experienced a Ford Dealership treat a customer this way and offer no assistance or try to rectify their issues. I could have gotten very hurt if I opened my hood that night with antifreeze in my face, I could have been stuck on the side of the road if I didn't live so close and the airbag recall is a pretty important thing that this dealership does not care about at all nor does it care that there are complaints about its service. Disgusting! More

Friendly professional service Thank you Melinda and Lori for providing wonderful service. The people at Ford were friendly and knowledgeable. I was a pleasant experience. Enjoying Thank you Melinda and Lori for providing wonderful service. The people at Ford were friendly and knowledgeable. I was a pleasant experience. Enjoying my new Escape. More

Friendly Courteous Service Koeppel Ford and its sales force was very friendly. No pressure sales pitch they just let you browse the showroom and look at all the cars . My salesm Koeppel Ford and its sales force was very friendly. No pressure sales pitch they just let you browse the showroom and look at all the cars . My salesman Allen Mckayle was very helpful every step of the way. Now I am ready to enjoy my new Ford Escape. More

Excellent. Speak with Arturo Cantillo. Arturo Cantillo made the experience of purchasing a 10th vehicle for our business more pleasant than any of the 9 before this one. It took just under Arturo Cantillo made the experience of purchasing a 10th vehicle for our business more pleasant than any of the 9 before this one. It took just under an hour total to complete the purchase, including all paperwork. After our initial visit to Arturo Cantillo we found the same vehicle at a lower price. We phoned Mr. Cantillo to let him know and after a short discussion, we were able to make the purchase at a lower price. More