Starling Buick GMC Stuart

GMC Terrain Purchase This was our first experience with this dealership. Our salesman, John Harper, was a pleasure to work with on our purchase. He never made us feel pr This was our first experience with this dealership. Our salesman, John Harper, was a pleasure to work with on our purchase. He never made us feel pressured or rushed. John has been incredibly patient with my numerous questions and has followed up to make sure that we have no concerns. He made sure to introduce us to the service department and arranged to have me meet with the technician who patiently answered my questions concerning linking my audio device to the car. We are very pleased with our new vehicle and the dealership. More

John Hobson ~ Highly recommend this Customer Care Specialist I can't say enough about John Hobson, Customer Care Specialist, for all the guidance and advice he provided me when I was looking to purchase a vehicl I can't say enough about John Hobson, Customer Care Specialist, for all the guidance and advice he provided me when I was looking to purchase a vehicle. If you are looking for someone who will help you every step of the way. John Hobson is your man! I would highly recommend you speak with John Hobson- you won't be disappointed in the quality of service this specialist provides. Deborah O. More

Used Truck Purchase John at Carl's was very helpful along the process of purchasing my first truck from Carl's. I purchased a 2014 Silverado and John, the truck specialis John at Carl's was very helpful along the process of purchasing my first truck from Carl's. I purchased a 2014 Silverado and John, the truck specialist was very honest and up front with all parts of the purchase and trade in. Overall a very good experience and deal on a great truck! More

WORST SALES & SERVICE TEAM EVER - LIES AND MORE LIES BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE This place is loaded with lying sleezeball salespeople. Read the one star reviews before hand, I did BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE This place is loaded with lying sleezeball salespeople. Read the one star reviews before hand, I did not. I went on the lot to purchase a 3/4 ton truck to tow my camper. Sleezeman Brahim Aboujja was the one that lied from the begining. He told my wife and I that the half ton truck could pull 11,000 lbs with max trailering ( showed us on his phone and yes this is true ) so I said show me a truck with that package. He showed me the 2017 Sierra I purchased. I looked up reviews on the forums to see if people were having issues with it pulling campers and such, the reviews were great, people were pulling 9,000 lbs through the mountains with no complaints. I ended up purchasing the truck. Fast forward 3 weeks when I picked up my camper and the truck overheated (excess of 255 degrees) and I had to stop 3 times on the way back. Trailer weighs 6,760 lbs. I went back to the dealer to confront them on the truck not having the max trailering pkg I was told it had. He then said he never said the truck had the pkg and that the truck could only pull 9,400 lbs then sent me to the service department for the repair. The Sleeze MGR Paul Monacelli tried to sell me an $1,100 radiator for my 3 week old truck. When I got in touch with the owner Sleeze Owner Carl Fisher he told me to drive it until it overheats and get a picture. So when the truck shuts off and my family is going out of control with no brakes I will take a picture. So I called the customer service number and opened a case, case number available on request. I have been stuck 4 times with the transmission overheating and these SLEEZEBALLS refuse to fix the truck. Currently I am still in a battle with the customer service number. This place is a absolute CESSPOOL. They will not stand by their sales or service. GMC says the truck will pull 9,400 lbs but yet the truck overheats pulling 6,700 lbs. The service department lied on my paperwork and said they inspected the transmission pump but yet they did not pull the transmission. They said they flushed the fluid, it is brown and smells very bad. This truck has 6,000 miles and is 4 months old. BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE More

Jeff Jewell was awesome to work with. Jeff was awesome to work with in getting us into a new vehicle with a great warranty! Will definitely recommend him to friends looking to purchase a Jeff was awesome to work with in getting us into a new vehicle with a great warranty! Will definitely recommend him to friends looking to purchase a new car! More

Extremely disappointing The reason for the visit was an overheated transmission. The repair was done poorly. There was greasy hand prints all over the exterior and interior, The reason for the visit was an overheated transmission. The repair was done poorly. There was greasy hand prints all over the exterior and interior, i showed Tom C. The fluid was not changed, and no paperwork was given till 2 days after I picked up my truck. I told Tom C. that the truck had a shutter and nothing was done. On my next trip 3 days later, the transmission overheated again. After repeated attempts to get a loaner to go on my vacation they said they will not assist me which lead to the current issue. The transmission reaches 270 plus degrees in stop and go traffic. I have never been treated so poorly after a sale as Carls has treated my family. This is a 2017 Sierra with less than 6,000 miles. More

Very Happy With My Purchase!!!! I came to this dealer thanks to a friend from work and he recommend John Hobson it was the best choice me and my wife ever did,this man helped me to t I came to this dealer thanks to a friend from work and he recommend John Hobson it was the best choice me and my wife ever did,this man helped me to the end a down to earth guy no filters always telling me what was better according to my budget,not trying to push me to something less affordable for me,He look for one and a thousand alternatives so that I left with the truck that I needed so much I recommend it to anyone in search of a new or used vehicle he’s the best John Hobson God bless you always man More

Great job From the moment we drove up and where met by John we had a great experience. We didn"t really have an idea what we were looking for but he was patient From the moment we drove up and where met by John we had a great experience. We didn"t really have an idea what we were looking for but he was patient and showed us lots of options. We settled on the vehicle we wanted and everything went very smoothly all the way through us driving away in our new car. Carls runs a tight ship and it shows. More

Great customer service John was my salesman back in 2016 when I first purchased my vehicle and I can call and text him whenever I have an issue. If they plan on taking long, John was my salesman back in 2016 when I first purchased my vehicle and I can call and text him whenever I have an issue. If they plan on taking long, a loaner is always offered instead of waiting. More

Customer Service I've been dealing with Carls since 2013! Unbelievable customer service. Treated like royalty! Quality work in service. To this day I can bring our veh I've been dealing with Carls since 2013! Unbelievable customer service. Treated like royalty! Quality work in service. To this day I can bring our vehicles in and get the same quality care. John D and Lisa especially! ?? And let's not forget management! For they keep it running smoothly! Never been treated so well we do at Carls. We will be dealing with them for years to come! Thanks again for all you do for us! I ALWAYS recommend Carls to anyone I know! Thanks again, Ellen Maccarone Paul Maccarone More