Starling Chevrolet - Service Center

First off, let me say that I thank Wayne for his service to our country and serving in our military. However he may need to seek a different occupation away from customer service. The morning I dropped my t to our country and serving in our military. However he may need to seek a different occupation away from customer service. The morning I dropped my truck off I was warned by another customer that he had already had a confrontation with Wayne, this was before 10am in the morning. For the next 6 days I was lied to on the progression of the service for my truck. I had to call Wayne almost daily to get some sort of update as he never called although everyday he assured that I would have an answer the next morning. The last day my truck was there, I called Wayne to see what was going on, he was extremely hostile and rude and let me know I’d be better off taking my truck elsewhere. When I picked my truck up that day Wayne continued to be unprofessional and didn’t care to lose business. Even more shocking was, whom I believe to be the manager, overhearing and watching this interaction without deciding to step in or provide a resolution, just sat behind his window watching. I have used your service department before and wasn’t very impressed. This interaction solidified that I would never return for any reason. Good luck moving forward, I will be warning every GM owner I know about Starling Chevrolet More

Wayne took great care of our vehicle and had excellent communication before and during visit. communication before and during visit. More

First of all, I wasn’t planning on leaving a review, but I’ve been emailed/ text messaged asking to leave review about seven times now. I booked my appointment about a week or so ahead of schedule and th I’ve been emailed/ text messaged asking to leave review about seven times now. I booked my appointment about a week or so ahead of schedule and the parts needed for the appointment had not yet been ordered. After talking to other shops in the area I just don’t get the best feeling about Starling More

Shane is a wonderful service person. He’s always pleasant and willing to answer any and all questions asked. And his level of automotive knowledge is very impressive. He’s always pleasant and willing to answer any and all questions asked. And his level of automotive knowledge is very impressive. More

Shane was incredible as always and he is a difference maker for the dealership. I’m very satisfied. maker for the dealership. I’m very satisfied. More

Wayne was excellent! With a limited staff and technician, Wayne provided high level service in a timely manner. I would highly recommend Wayne for all service needs. With a limited staff and technician, Wayne provided high level service in a timely manner. I would highly recommend Wayne for all service needs. More

Wayne was excellent! I am glad he ended up being our service provider. Great job I am glad he ended up being our service provider. Great job More

Everything was nice. I know time is hard, but we do appreciate the free overall inspection so we can know what we need to do with the vehicle the next time. I know time is hard, but we do appreciate the free overall inspection so we can know what we need to do with the vehicle the next time. More

I have found Starling to be very fair especially for a dealership. I have never felt pressured to add things to the invoice. In fact, they have often advised me to wait until the next scheduled maintenanc dealership. I have never felt pressured to add things to the invoice. In fact, they have often advised me to wait until the next scheduled maintenance or later when I asked about certain maintenance work. More

Shane was the best service advisor I have ever had! I will not go anywhere else because of him! I will not go anywhere else because of him! More