Cable Dahmer Chrysler Dodge Jeep Ram of Kansas City

Terrible service experience. No one greeted me when I arrived at the dealership. Service advisor did not give me his contact info and was extremely difficult to get hold of. No e No one greeted me when I arrived at the dealership. Service advisor did not give me his contact info and was extremely difficult to get hold of. No expectations were set as to how long the repair would take or when the service advisor would get back to me next. No explanation of repairs provided was given. Will drive miles out of my way to go to another dealership next time. More

This has not gone well. The brand new car needs an oil change within the first 2000 miles; I put a call into the service department and we are STILL waiting for them to retu The brand new car needs an oil change within the first 2000 miles; I put a call into the service department and we are STILL waiting for them to return the call. We have had to come back to the dealership to sign more paperwork that they missed and we were told they would detail the car and fill it up with gas for the trouble but we never received any of those offers when we arrived. The deal we made with the sales rep and manager was no money down and a set price per month; they are calling us now saying we owe extra money (~$800) since they didn't do the math correctly and messed up the taxes and the sales price. The finance department has not returned my phone calls. We overpaid on the pay-off of our trade and we are yet to receive any information on that money back. More

Our salesman Ben was a dam good salesman. And he took real good care of me and my family. And he took real good care of me and my family. More

I sincerely apologize for any negative experiences you may have had previously. I'm excited to inform you that our dealership is now under the new ownership of Cable Dahmer, a name synonymous with reliabi may have had previously. I'm excited to inform you that our dealership is now under the new ownership of Cable Dahmer, a name synonymous with reliability and positive customer relationships in the Kansas City metro area. As a dedicated car sales consultant, I deeply understand the vital role of reliable transportation in changing lives. My personal journey post-army without proper transportation has shaped my commitment to helping you. I pledge transparency and dedication in finding the right vehicle for you from our extensive network of over 50 lenders. Should there be hurdles in immediate approval, rest assured, I'll provide a clear path towards future ownership. My support extends beyond your purchase; you'll have my personal cell for any assistance needed. Together, let's make your automotive needs and dreams a reality. For a trusted, transparent car buying experience, text or call me at 816-838-7012. Mark Richardson Cable Dahmer CDJR 1001 W 104th Street Kansas City, MO 64114 Text: 816-838-7012 More

I purchased a new 2023 Jeep November 2023 and of course the excitement of a new vehicle can blind you from the manipulation of some in the deals. I was ( Led) to believe that an allege good ad on was part the excitement of a new vehicle can blind you from the manipulation of some in the deals. I was ( Led) to believe that an allege good ad on was part of the deal that came with the vehicle and price as a whole, ( KARR) security system. But come to understand when the finance company would NOT allow this add on to be part of the contract, I was told to sign here etc etc yes I was naive But this is NOT something I want to pay out of pocket for and to me and countless other customers in wasted money, and Cable Dahmer should stop adding it as an automatic add on an ASK the customer if they want it.. I advise all future customers not only at this Dealership, but any to opt out of this add on. I am satisfied with the vehicle, But feel I wasn't properly informed of this system I don't want, need and never would use now that I have researched it. More

I came to this dealership with a "Service Electronic Stability Control" warning. My Jeep Grand Cherokee only has 60k miles and I had the warning intermittently. Some days it was fine, other days the wa Stability Control" warning. My Jeep Grand Cherokee only has 60k miles and I had the warning intermittently. Some days it was fine, other days the warning and strange driving behavior came back, so maybe they could fix it. After leaving the Jeep over night, Cable Dahmer Service called: "Not good news my man, $5,046 to replace your Transfer Case and Drive Control Module". I asked, "Why the transfer case?" They said because the technician said it was "internally damaged based on the code and this is what they recommend". If it was internally mechanically damaged, how come it fixes itself some days? My xx alarm went off! They wanted 4 days for the parts to arrive and 3 days to do the repairs. To release my Jeep, I paid them $200 for a questionable, sketchy, insanely high priced diagnosis and drove my Grand Cherokee home. I don't have $5,000 laying around, and my jeep has relatively low mileage, so something like this is unusual and should not happen. I researched online and found the issue is only related to the Transfer Case Control Module (TCCM) under the driver's seat. I bought a new module on Amazon for $129 (2 days). I replaced it myself in 3 minutes. My Jeep is now drives better than ever! I took apart the old module and found the internal connector pins to the circuit board were chaffing and causing open connections (overall poor design of the OEM module). Upshot: Don't let them xx you into work you don't need! They even tried to upsell me on a fuel system clean! At first, I thought the Service Manager (Chad Kelly) was going to do the right thing after agreeing to refund my $200 for mis-diagnosing my vehicle. But, even that was xx! Over two months and no refund! They do not return calls or messages! Now, I don't trust them whatsoever and will never be returning with my Jeep. Nor will I buy my next vehicle here. I rely on thrust and follow-through, they exhibited neither. I hope this helps others to see the dark side of this business. More

Service after the sale is key! Nothing but good things to say about the team that took over the new. Able Dahmer Jeep/Dodge. Fresh remodel but the service underwriters know thei Nothing but good things to say about the team that took over the new. Able Dahmer Jeep/Dodge. Fresh remodel but the service underwriters know their stuff and the service manager is a Jeep need! They go the extra mile to get you a loaner or a quick ride to work. George K. Kansas City. More

Took my car for service and the mechanics there stole a gun out my car. DON'T GO HERE FOR ANYTHING. FIND A DIFFERENT DEALERSHIP gun out my car. DON'T GO HERE FOR ANYTHING. FIND A DIFFERENT DEALERSHIP More

I have made two trips to this dealership after contacting them about a specific vehicle and was told it was there. Upon arrival, the vehicle was not there. The cars that are listed on the dealership’s websit them about a specific vehicle and was told it was there. Upon arrival, the vehicle was not there. The cars that are listed on the dealership’s website are not accurate and are not updated daily with what inventory is truly there. The sales team on-site are helpful and also share the frustration of the website inventory not being updated daily. More

We bought a used car for our 16 year old son several months ago from State Line. We have now put over $3000 into repairs. I contacted the manager, who did not seem to care, as she told me her service de months ago from State Line. We have now put over $3000 into repairs. I contacted the manager, who did not seem to care, as she told me her service department checked out the vehicle. She even had the nerve to tell me it might be things that happened after we bought it, and that we might not be able to trust our local family mechanic! I will never recommend anyone buy a car from this dealership new or used!! More