Stateline Subaru

I stopped by to have my battery replaced under the settlement to replace the undersized battery in all 2018 ish Subaru Outbacks. Usually I get my service at Patriots Subaru 40 miles away compared to S settlement to replace the undersized battery in all 2018 ish Subaru Outbacks. Usually I get my service at Patriots Subaru 40 miles away compared to Stateline at 5 miles away because the service dept at Stateline is consistently deplorable. Today was no different. I was told that because I get service at Patriot Sub I would need to have this battery recall done there. Then I was told to get my VIN as though I was inconveniencing this tech agent. For weeks I chatted w Courtney on buying a vehicle there. Not only will I never visit service there again I’d never consider buying there. How does this place stay in business. Would recommend neither service or sales. It’s all connected. Stay away. This isn’t the first or second time for poor service. Filed complaint w Subaru Corporate. Something in my chat w Corporate worker informed me complaints against Stateline are commonplace. More

Avoid this dealership at all costs. My wife and I traded in her 2018 Subaru for a '20 Subaru. The sales experience was fine. We've used Stateline Service since we bought the '18- all go My wife and I traded in her 2018 Subaru for a '20 Subaru. The sales experience was fine. We've used Stateline Service since we bought the '18- all good. When we bought the '20 we were told we'd get a better price with financing, so we financed for the required minimum of 4 months. Now the experience gets ruined. Stateline Subaru (part of the 24 Auto Group) outsources their financing to a bank called Fifth Third. Fifth Third oursources their call center overseas, so after lengthy menus and options you hopefully will speak with a human- with a foreign accent. We never received a payment booklet for our loan payments, nor any emails or texts. 5 weeks after we purchased the car we received a delinquency notice. Numerous phone calls and emails later we learn that Fifth Third has outsourced their billing department. After 4 months of failed communications we paid off the car, but I was dinged over 100 points on my credit rating (over 800) for a delinquency; Fifth Third claimed their outsourced billing department had sent me a payment book. Welcome to Corporate American customer service. DO NOT USE Stateline and especially their lame financing. There are lots of options out their. More

Inna Perez made buying my 4th car from Stateline the most easiest and pleasant experience yet she has a great personality and answers all your questions with ease she was awesome easiest and pleasant experience yet she has a great personality and answers all your questions with ease she was awesome More

Excited to go today after speaking with several people to install a remote start for my daughter. A Christmas present surprise brought some reading material all set only to find out that apparently I should install a remote start for my daughter. A Christmas present surprise brought some reading material all set only to find out that apparently I should have ordered the part because all the service folks I spoke to did not think to order that part for the appointment for the remote start So disappointed and can’t believe that’s called customer service Really very sad Is there no Customer service anymore? Does anyone have common sense? More

RUN ! !!!! as far away from this deceptive bottom feeding dealership , they won't sell you a car unless you agree to all of the extra add ons and the big p !!!! as far away from this deceptive bottom feeding dealership , they won't sell you a car unless you agree to all of the extra add ons and the big price tag for them. I got all of the numbers for the car over the phone and when I went to the dealership to put a deposit down the numbers where much higher and if you had your own financing they wouldn't sell you the vehicle . Car dealers like this need us more than we need them but right now they act like they are in the driver seat and doing us a favor bending us over to take our money . Shop around and you will see that there are car dealers that care about their customers and not just their bottom line . RUN FAR AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Damian Carvalho made stepping into Stateline Subaru the easiest car buying experience we could ever have ! easiest car buying experience we could ever have ! More

Inna Pérez! She is the most wonderful, funny, crazy and understandable person I have ever seen she has love and patience!! Simply she is Super Híper Mega Ult She is the most wonderful, funny, crazy and understandable person I have ever seen she has love and patience!! Simply she is Super Híper Mega Ultra Wow 🤩 love you inna! Thanks for everything girl More

Inns Perez the best Dealership and I’m was so happy by car from her car from her More

I purchased a WRX,and a forester from Inna Perez she is the best I will definitely recommend her she goes out of her way she is a awesome seller she answered all your questions and make you feel like you the best I will definitely recommend her she goes out of her way she is a awesome seller she answered all your questions and make you feel like you know her for years thanks a lot Inna Perez More

I purchased my vehicle on 4/4/22. I worked with Inna Perez. She blended over backwards for me. She’s very knowledgeable and extremely pleasant. I highly recommend her when you visit S I worked with Inna Perez. She blended over backwards for me. She’s very knowledgeable and extremely pleasant. I highly recommend her when you visit Stateline Subaru. More