Stateline Subaru

Service on my 2016 Legacy The wait was going to be around 3 hrs so i was given a ride home to wait there.The job was finished on time ,and i didn't have a long wait for a ride The wait was going to be around 3 hrs so i was given a ride home to wait there.The job was finished on time ,and i didn't have a long wait for a ride to pick me up i order to get my car.This was my first time dealing with Stateline and so far everything is ok. More

Helpful They figured out my issue quickly and ordered the part. They told me how to reprogram the window in case I have an issue when the battery dies or is r They figured out my issue quickly and ordered the part. They told me how to reprogram the window in case I have an issue when the battery dies or is replaced. More

Very good all around Our salesman, Steve Chaves, was attentive, helpful without being pushy. He was very familiar with the 2019 Outback Touring we purchased. We are very p Our salesman, Steve Chaves, was attentive, helpful without being pushy. He was very familiar with the 2019 Outback Touring we purchased. We are very pleased with the service, attention and price we ended up with. We would definitely recommend Stateline Subaru to family and friends. Well done! More

Terrible with time, communication & keeping clients update At first, my expierence was awesome and seemed legit...fast foward to 2weeks im still waiting on the title of the car they sold me, no one can give me At first, my expierence was awesome and seemed legit...fast foward to 2weeks im still waiting on the title of the car they sold me, no one can give me an answer. Everyone “doesnt know because that not what they do” managers to salesman never answer the phone when you call them. This place seems like its ran like a mom&pop shop very unprofessional...They will also pressure you to leave a review within 24hrs so they can hit their mark/goal for the month so be cautious to not leave a review until youre 100% satisfied, Only person to actually help me was Shaun. Keep yall posted on how much longer it takes and how everything works out More

Excellent technical help We have a new Subaru. Everything delivered in good order. Needed help getting GPS to work with cell phone. Very patient and super knowledgeable sal We have a new Subaru. Everything delivered in good order. Needed help getting GPS to work with cell phone. Very patient and super knowledgeable sales person Damien got us connected and sent us on our way. Thank you! More

Nice! So Rick was amzing not pushy like,most guys. Great experince will help you get I to car you want. Reasonable pricing with fast service. So Rick was amzing not pushy like,most guys. Great experince will help you get I to car you want. Reasonable pricing with fast service. More

Great experience Enjoyed the experience and love my new car, Found the car right away and sealed the deal with very little haggling and were able to take the car the Enjoyed the experience and love my new car, Found the car right away and sealed the deal with very little haggling and were able to take the car the same day. More

service Beautiful car wax inside and out, explained what was needed for this checkup, great timely service and so thankful for picking my car up and return. H Beautiful car wax inside and out, explained what was needed for this checkup, great timely service and so thankful for picking my car up and return. Happy holidays. Dorothy Roncka More

Easy in easy out Only complaint is that h get discount coupons after I have car serviced. However, I was given discounts when I asked. Very nice team to work with. Only complaint is that h get discount coupons after I have car serviced. However, I was given discounts when I asked. Very nice team to work with. More

Did we open a can of worms? First off I want in for an oil change and they couldn't do that correctly, they didn't put in enough oil and I had to go back so they could put the co First off I want in for an oil change and they couldn't do that correctly, they didn't put in enough oil and I had to go back so they could put the correct amount of oil in my car. Mark attempted to sell me $1400 of work that was covered by my warranty they said I didn't have anymore. It took about a week to get my car done and nothing was cleaned. They pulled the motor to do a head gasket and can't didn't even clean up the oil or antifreeze that spilled over the exterior of my car. So I spent an hour cleaning it up. I attempted to call to speak to someone on Saturday but had to leave a message. Got a call back on Monday night from someone apologizing for how they dropped the ball and to give them a shot in the future. I didn't know the future would be the next morning. Tuesday morning I discovered a huge oil puddle under my recently repaired car, so I drove it back to them and got my usual loaner ( has my phone BT programmed in ) I tried to be calm but I was so pissed, they called later that day and said the tech who worked on my engine, SAW & left a damaged and leaky oil crossover pipe and "thought it wasn't that bad so he left it in". xxx? Are you serious? Then they said he was "sorry". Yeah, sorry that I came back and they have to do the job correctly. It's warranty work, fix it right, don't just put it all back together so you can close the ticket. You pulled the engine out to do the head gasket and you put it in leaking oil? I bet they didn't even replace the timing chain while they were in there even though you have to take it out to fix the head gasket. Are any of the technicians ASE certified? To add insult to injury the part is on backorder. So far it's been two weeks in the shop for a worse off engine than it went in for. It's still there and will be until next week as long as they got all the "good enough" leaks finished. ALL I ASK IS THAT THEY FIX THE PROBLEMS THEY CAUSED AND FIX THEM PROPERLY. I'm trying to keep my cool and let them fix their mess but it's getting very tough to trust they know what they are doing. Now I'm looking at new cars at other dealerships to have a plan b ready if they can't fix it. More