Station Chrysler Jeep of Mansfield

Very dishonest, deceitful, untrustworthy, and straight up crooks. I have had bad experiences with dealerships, but this one far exceeded anything I have ever experienced before. I will list the comedy of e crooks. I have had bad experiences with dealerships, but this one far exceeded anything I have ever experienced before. I will list the comedy of errors my wife and I were subjected to, buyer beware. We never received a survey, it would hurt them financially. That’s all that matters 1) Within 20 minutes we signed paperwork to buy the Wrangler. 2) The payments were agreed to. 3) In the back office, it was presented gap insurance was included as well as debt and scratch coverage. We found an additional charge of $2100.00 on the paperwork. How did the payment not increase if $2100 was added to the cost? It was a straight up scam, and both departments were in on it! 4) Somehow the Sales and the back office figured this money into our payments before any documents were signed. The monthly payment never changed from the first agreement. They scammed us out if $2100, if we had not read the breakdown, we would have never caught it. 5) Mr.Diaz, was very open to refunding us our money, as he knew they were caught. His words, “What will it take to make this go away?” 6) Mr. Diaz was not there to help, he was told to call from the owner, Mr.Kardon. Mission was to pay us back to shut us up. As Mr. Diaz said to me multiple times, “Are you done talking now?” Clearly had no interest in our issues, self centered, arrogant attitude. You will get no where with the owner Mr. Kardon, as he just does not respond. 7) The Jeep we received had 20 miles on it, the Jeep we test drove and wanted had 35 miles on it. Our paperwork shows 35 miles. They told us we would get one Jeep then switched it for another. 7) They opened up 2 loans under our name, canceled the first one , opened a second one, then paid off the car loan, so we were stuck trying to figure out how and why. 8). Car was delivered these were the issues: Left fender clear shield and was chipped Both running boards were damaged Paint was chipped above passenger front door Underside of car was muddy Paint was chipped on roof rail Dirt nibs on drivers rear rocker Excessive paint build up on front pillar by windshield Dirt nibs under windshield 9) Radio was not working, lots of static 10) We dropped it off for radio to be fixed and body work fixed. We put zero pressure for completion of repairs. 2 1/2 weeks went by, no updates so we called. This is how this process went: We were told radio was fixed Car went to body shop Received call (from service department) car was on its way back from body shop, would be ready in 2-3 days. When we questioned this, they said, “We want to detail the car, but we are backed up” straight up lie. They then told us, they needed to order an antenna for the Jeep. (Remember, we were told the radio was fixed.) Received another call, antenna is in, radio is all set, we need another day or two, so we can detail your car. When my wife questioned this, Verinuca hung up on her. I then called and expressed no need to detail the Jeep, we will just pick it up. When my wife went to pick up the Jeep, the radio still had static. One Manager actually told her, “If you move the Jeep out of the parking spot, the radio will work better!” A straight up lie and insult to my wife’s intelligence! 11) Body work was not completed; Running boards were never changed They fixed the left fender, never put the clear shield back on. They simply took the clear shield off the right fender, hoping we would not notice. Another manger said to my wife “ I would never know the car had near shield , how would you”. My wife then explained, “My husband runs a Collision Center, he would know!” Why was this even challenged. 12) My wife, after many conversations had them give us our money back. This place is crooked, deceitful, try to undermine customers knowledge and have zero customer service skills. Not one portion of our experience went well, from sales, service to the body shop. BEWARE! More

They always take good care of me. Very friendly and do honest work on my car. Very friendly and do honest work on my car. More

Tires were changed quickly and price was very reasonable. Highly recommend Station Jeep for service. Highly recommend Station Jeep for service. More

They are always prompt, courteous, and friendly. Service is always completed on time and correctly, not to mention the carwash at the end of each service. Service is always completed on time and correctly, not to mention the carwash at the end of each service. More

While this dealership is not the closest to me, it provides the highest level of service and has always gone above and beyond. Scheduling is easy, everyone is knowledgeable and accommodating. Question provides the highest level of service and has always gone above and beyond. Scheduling is easy, everyone is knowledgeable and accommodating. Questions, requests, and concerns are always addressed in a timely and easily understood manner. I know I am receiving excellent advice and recommendations and not just being upsold. More

I have been a sales/service customer at Station Chrysler Jeep of Mansfield since they first opened in Mansfield. I have had all service done there since buying my 2020 Jeep Compass at that facility. Chuck a Jeep of Mansfield since they first opened in Mansfield. I have had all service done there since buying my 2020 Jeep Compass at that facility. Chuck and Victoria, in the service department, have always been very pleasant to do business with. Any questions or concerns I may have concerning service on my Jeep, are always responded to with respect and a thorough explanation. Thank you! More

excellent service knowledgeable attentuve punctyal. Overall exfellent interaction.not pushy really excellent overal sales experience Overall exfellent interaction.not pushy really excellent overal sales experience More

My husband and I bought a Grand Wagoneer from Station Jeep. Part of the sale was accredited to our salesperson by the name of Omar. Omar was professional, knowledgeable and able to execute the sale with Jeep. Part of the sale was accredited to our salesperson by the name of Omar. Omar was professional, knowledgeable and able to execute the sale with expertise. We feel that the sale went through smoothly because of his diligence to get the sale completed. He went above and beyond even after the sale was over when he informed us, he filled the gas tank for us. I want to tell station Jeep that they are very fortunate to have this young man on board for sales and it was evident he was very enthusiastic to sell a vehicle. Thanks, from both my husband and I Omar for assisting us in the sale, but most of all for your knowledge and professionalism. More

It took time to solve the problem, but we were happy with the results. Excellent service the results. Excellent service More

Always the best service for my car. They provide quality service with the best parts if needed They provide quality service with the best parts if needed More