Steele GMC Round Rock

Service was very professional and on a timely manner. Being from out of town the service manager went out of his way to expedite the repairs on my truck. Totally satisfied with the work. Being from out of town the service manager went out of his way to expedite the repairs on my truck. Totally satisfied with the work. More

Have purchased 7 vehicles here in the last 6 years. Sale, finance, and service all 5 stars Sale, finance, and service all 5 stars More

We have been loyal customers of this dealership for years, purchasing a new car almost every year for my husband's business and bringing our vehicles in for servicing. However, my experience has drasti years, purchasing a new car almost every year for my husband's business and bringing our vehicles in for servicing. However, my experience has drastically changed. Last August, I faced issues with my brakes after just a year of owning the car. I spent over a thousand dollars to have everything fixed on a brand-new vehicle. Then in November, I encountered problems again, but the dealership claimed there was nothing wrong and attributed it to dirt in the brake pads. Now, just five months later, the brakes are completely worn out and the dealership has quoted me $1,500 for repairs. They stated that the warranty is void because they had supposedly fixed them in November, despite their earlier claim that nothing was wrong. How is it possible for an entire set of brakes to fail in less than ten months? I took my car to another shop, and they were shocked by what GMC had done. They informed me how dangerous it was to have taken my car back, especially with my children in it, as it posed a significant risk of brake failure and potential accidents. Additionally, they found a sensor that had been improperly reinstalled, which GMC had tried to charge me an extra $500 to fix. They also discovered that the real reason for my brake issues was a faulty caliper, something GMC never checked, instead blaming me for the brake failures after I had already raised concerns just three months after the initial repair. The treatment I received is unacceptable. You put my family's safety at risk, and as a result, we will no longer be doing business with you or recommending your services to anyone. I am extremely disappointed, especially considering the loyalty we’ve shown over the years. More

Great Service Department. Service Advisors are professional, knowledgeable, and courteous. No up-selling of unnecessary service or parts. Service Advisors are professional, knowledgeable, and courteous. No up-selling of unnecessary service or parts. More

Entire process was easy and stress free. Quote I received was exactly what I paid. Quote I received was exactly what I paid. More

Steele GMC service department was perfect and professional. they sent me a video of my truck in the shop and also made recommendation for other services, that were needed and I approved them. Ste professional. they sent me a video of my truck in the shop and also made recommendation for other services, that were needed and I approved them. Stephen kept me updated and my truck was completed the same day. The cool thing is, they make you feel like you have known them forever. More

Great customer service. We were treated like royalty. Thanks Michael, Marshall, & Josh. Love our Terrain. We were treated like royalty. Thanks Michael, Marshall, & Josh. Love our Terrain. More

Took my vehicle for an oil change, they did that and a complimentary inspection. Sent me a video with the inspection results and recommended maintenance. Stephen my service advisor kept me informed of eve complimentary inspection. Sent me a video with the inspection results and recommended maintenance. Stephen my service advisor kept me informed of everything. Great experience. More

Kyra is always pleasant to work with and makes sure that all of our needs are taken care of promptly! She is an excellent advisor to have ! all of our needs are taken care of promptly! She is an excellent advisor to have ! More

Great fast service ! Stephen was very polite and kept me updated with each progression. Friendly helpful staff Stephen was very polite and kept me updated with each progression. Friendly helpful staff More