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Steele GMC Round Rock

Round Rock, TX

Overview
Reviews
4.8
547 Reviews
Call Dealership (512) 244-8000
View Awards

3000 N I-35

Round Rock, TX

78681

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Showing 547 reviews

August 12, 2023

Service staff does not come out to greet me. Everyone just looking at phones. Why? More

by Ivyjay1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Payment dept after service , DAS Reputation Managemet
Report | Print
Aug 14, 2023 -

Steele GMC Round Rock responded

I'm disappointed to see that we fell short of our high expectations during your visit. We strive to provide a positive and welcoming atmosphere and I am upset that we missed the mark. I would appreciate the chance to make this right and see how we can assist you moving forward. Would you please call me? Thank you, Richard Davidson - Service Manager - (512) 244-8000

August 12, 2023

Chad in the service department has been taking great care of my GMC 2500 and myself for years. I highly reccommend. More

by borismilensky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Report | Print
Aug 14, 2023 -

Steele GMC Round Rock responded

Boris, it's great to know that Chad has been providing excellent service for your GMC 2500 at Steele GMC Round Rock. We appreciate the recommendation!

August 10, 2023

Excellent service advisor, friendly, fast and accurate. Right on time , when we need service or our next truck we will definitely be back. More

by Gesss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyra, DAS Reputation Managemet
Report | Print
Aug 10, 2023 -

Steele GMC Round Rock responded

We're delighted to know you had an excellent experience with our service team here at Steele GMC Round Rock! We look forward to assisting you again in the future and we wish you safe travels until then.. Thanks for the review!

August 03, 2023

As always courteous knowledgeable service from Scot and his team Scot is the reason for our continued loyalty at gmc More

by Texased58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scot Murray , DAS Reputation Managemet
Report | Print
Aug 04, 2023 -

Steele GMC Round Rock responded

We're delighted to know that Scot and the team at Steele GMC Round Rock have earned your loyalty with their knowledgeable service. Thanks for sharing this review, we appreciate it!

Aug 07, 2023 -

Texased58 responded

Brand loyalty is built in your after the sale service Scot has built that brand everyday for over a decade Thanks for the continued service Making it personal Thanks

August 02, 2023

Very accommodating to find auto I wanted . professional . Second auto purchased here. Service is exceptional . More

by dsmartin27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Report | Print
Aug 03, 2023 -

Steele GMC Round Rock responded

We're so glad to know you had a great experience with us at Steele GMC Round Rock! It's wonderful that our team could help find the perfect vehicle for you. Thanks for choosing us again, and we look forward to serving your automotive needs in the future!

July 29, 2023

Very accommodating. Had a one day turn around for a transmission program reset. Also incorporated towing charge into final bill which was an easier process for me. More

by irene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyra Fleming
Report | Print
Jul 31, 2023 -

Steele GMC Round Rock responded

We're glad to know that our team at Steele GMC Round Rock was able to accommodate your needs and make the process easier for you. Thanks for sharing this positive feedback!

July 22, 2023

Very neat, has that welcoming atmosphere. It has a nice waiting area and friendly staff. More

by hector_alban2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Shuster
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Jul 22, 2023 -

hector_alban2000 responded

Very neat it has that welcoming atmosphere, has a nice waiting area and friendly staff.

Jul 24, 2023 -

Steele GMC Round Rock responded

We're grateful to have you as a Steele GMC Round Rock customer, Hector. Thanks for the review!

July 22, 2023

Great service, everyone I dealt with was good people. I will definitely come back for service or a new vehicle. More

by rags691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyra
Report | Print
Jul 24, 2023 -

Steele GMC Round Rock responded

We're so glad to hear that you had a great experience with us at Steele GMC Round Rock! Thank you for your kind words and we look forward to serving you again in the future, whether it's for service or if you decide on a new vehicle. Have a wonderful day!

July 21, 2023

Great experience, Bob and everyone else was very easy to work with. No pressure either! More

by gbailey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Enchil, DAS Reputation Managemet
Report | Print
Jul 21, 2023 -

Steele GMC Round Rock responded

Thank you for the review! We are so glad to hear that Bob delivered such a successful purchase experience. Drive safely, and we hope to see you back at Steele GMC Round Rock!

July 20, 2023

Took over a month t9 get my car from repairs without a loaner car. Had to rent a car while my car was in the shop. Also had to replace the battery because it sat out for a month. Wish I could have gotte More

by r.duffin
Recommend Dealer
No
Employees Worked With
Chad van story
Report | Print
Jul 21, 2023 -

Steele GMC Round Rock responded

I would like to apologize that we didn't leave a better impression. We strive for effective and efficient service work, and I hate to think that you were without your vehicle for so long. We understand how frustrating these matters can be and would appreciate speaking with you directly to see how we can improve your 3-star rating. Please contact me at your earliest convenience and we can walk through this together. Thank you, Richard Davidson - Service Manager - (512) 244-8000

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