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Steele GMC Round Rock

Round Rock, TX

4.8
482 Reviews

3000 N I-35

Round Rock, TX

78681

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Showing 482 reviews

December 11, 2021

This dealership was fantastic! They made the purchasing experience super easy! Thanks to Madi & Mitch!! More

by Amw1012015
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch & Madi , DAS Reputation Managemet
Dec 13, 2021 -

Steele GMC Round Rock responded

There is nothing better than hearing that our team made car-buying easy! Thank you for choosing Nyle Maxwell GMC and for sharing your kind words about Madi and Mitch. Enjoy the ride!

December 07, 2021

If you're interested in good customer service and a dealership that is attentive to the customer and does what they say, this is NOT the dealership for you. We went into the Round Rock location in More

by glenna1210
Customer Service
Recommend Dealer
No
Employees Worked With
Andrew
Dec 08, 2021 -

Steele GMC Round Rock responded

Glenna, I am sorry that Andrew did not communicate properly with you. We strive to deliver a seamless and communicative purchase experience, and it is never our intention to inconvenience our guests. I apologize for any delay here, however, we are all at the mercy of the manufacturer at this point. It is certainly a different world right now, but there is never an excuse for a lack of communication. I do apologize for that. I would welcome the chance to speak with you to see what more I can do to help. If you are willing to discuss this further, please don't hesitate to reach out. Best, Mitch Beaty - New Car Manager - 512-244-8000

Dec 08, 2021 -

glenna1210 responded

Manufacturer availability,or lack of, is not and never was the issue. Clearly the pandemic has taken a toll on a lot of businesses and we all understand that. It's the lack of communication and failure to fulfill a commitment that's at issue. Feel free to contact me at 512.694.5908 if you'd like to discuss it further.

Dec 09, 2021 -

Steele GMC Round Rock responded

Glenna, you are correct, as we mentioned previously there is never an excuse for a lack of communication. Best wishes, Mitch Beaty - New Car Manager - 512-244-8000.

Dec 09, 2021 -

glenna1210 responded

Mitch, you clearly have no desire to try and save a customer. If you had you would have called me to discuss instead of providing a worthless response.

November 19, 2021

Very sensitive and very trustable dealer .They never increase to price on MSRP even if there is shortage More

by muzaffer.emiroglu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Mccoy, DAS Reputation Managemet
Nov 20, 2021 -

Steele GMC Round Rock responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Nyle Maxwell GMC Team

November 15, 2021

Service Manager Ricky Wheeler and his service team are the best! No other dealer can compartment to Nyle Maxwell for all your vehicle needs. More

by rck_vanhorn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Wheeler , DAS Reputation Managemet
Nov 16, 2021 -

Steele GMC Round Rock responded

We're thrilled to hear that the Nyle Maxwell GMC team has earned your complete confidence. Thank you for the terrific review - we hope to see you back again the next time you need us!

November 13, 2021

Stephen was excellent! I value you the respect and transparency I received during my visit. More

by bmathes24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen, DAS Reputation Managemet
Nov 15, 2021 -

Steele GMC Round Rock responded

Thanks for the great review of Nyle Maxwell GMC! We're pleased that Stephen was respectful and transparent.

November 09, 2021

Was greeted right away by a Nyle Maxwell associate. He got me in touch with Scott who took less than a minute to ask of my needs, and away he went with my vehicle. This just great service!! More

by Abe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Nov 10, 2021 -

Steele GMC Round Rock responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Nyle Maxwell GMC Team

November 04, 2021

Great service experience. Service advisor Scott was very helpful, prompt and courteous. Thank you for service. More

by doc9972
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Murry
Nov 04, 2021 -

Steele GMC Round Rock responded

It's our pleasure to lend a hand with all of your service needs at Nyle Maxwell GMC! Scott and the team appreciate your supportive review, and we'll be here whenever you need us next!

November 04, 2021

Excellent, friendly and timely service as always! My next car will be a GMC because I trust Scott and the Nyle Maxwell Service Department! More

by laurahoglund
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott in Service
Nov 05, 2021 -

Steele GMC Round Rock responded

Laura, thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with Scott and the Nyle Maxwell GMC team. Drive safely, and we hope to see you back again down the road!

November 03, 2021

Jacelyn was an exceptional saleswoman who is very committed to her job and care for the customer. More

by humveehall23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacelyn was polite, friendly, and was committed to both my trade in and lurching of my new vehicle., Don Sanchez
Nov 03, 2021 -

Steele GMC Round Rock responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with Jacelyn and the Nyle Maxwell GMC team. Drive safely, and we hope to see you back!

November 03, 2021

Always friendly and fast service Scott was awesome .I was also able to use the 20 dollar coupon that was sent to my e mail More

by Gwscott1215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Murray
Nov 03, 2021 -

Steele GMC Round Rock responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful service experience working with Scott. Drive safely, and we hope to see you back at Nyle Maxwell GMC!

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