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Steele GMC Round Rock

Round Rock, TX

4.8
482 Reviews

3000 N I-35

Round Rock, TX

78681

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Showing 482 reviews

September 21, 2021

Came in for an Oil Change this morning, just before 7 AM, and I was back on the road at 7:25 AM. More

by A&B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scot Murray
Sep 21, 2021 -

Steele GMC Round Rock responded

We are delighted that our team took care of you and your vehicle so promptly! Thank you for choosing Nyle Maxwell GMC and for taking the time to review our work. We hope to welcome you back for your future service needs!

September 10, 2021

I was not satisfied on how my service appt went on 9/8/21 I believe my car was ready at about 10:42 am and my husband sat there until 11:42 am waiting on my car. The service advisor according to my h More

by janiecuellar49
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad service advisor
Sep 10, 2021 -

Steele GMC Round Rock responded

Janie, I'm very sorry to hear that you weren't satisfied with your recent service visit. I understand just how frustrating it can be to wait longer than you anticipated for service to be completed. I regret to hear that you did not receive the caring and kind service we aim to provide and will speak to the appropriate personnel regarding your review. If you would be so kind as to please contact Rick Wheeler, our Service Manager at 512-244-8000 to help us look into this matter further it would be greatly appreciated. Thank you.

September 09, 2021

Steve Shuster my service advisor was quick and friendly throughout the whole experience. He did an excellent job of keeping me informed of the status of my vehicle. When I wanted a more complete understand More

by Becky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Shuster, John Henry, Tom shuttle driver
Sep 10, 2021 -

Steele GMC Round Rock responded

Thanks for the kudos, Becky. We do our best to ensure nothing but a positive experience for our customers, and it is great to hear Steve, John, and Tom took great care of you. If there are any other automotive needs we can assist you with, please don't hesitate to let us know! - Nyle Maxwell GMC

September 07, 2021

Thank you Scott for always taking such good care of us and our vehicle. We really appreciate the courtesy that you and the staff in the service department always show us! More

by deannahein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Murray
Sep 08, 2021 -

Steele GMC Round Rock responded

Deanna, thank you for the great review! We are thrilled to hear that Scott went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back at Nyle Maxwell GMC down the road!

September 02, 2021

Muy buen servicio tratos muy amables y muy buenas trocas pregunten por José muy buen Chavo se los recomiendo o por cesar y el Compa Alex. More

by Reynaldo Valverde
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José Hernández y cesar
Sep 02, 2021 -

Steele GMC Round Rock responded

Gracias por compartir sus comentarios, Reynaldo - estamos muy contentos oír que usted este satisfecho con su visita recién! Apreciamos su negocio y su apoyo, y esperamos verle otra vez en el futuro! - sus amigos de Nyle Maxwell GMC

September 02, 2021

Chad and the mechanics were efficient, courteous, and professional. I was early for my 1:39 appointment and Chad Volstory came out to assist me. More

by Pirealtor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Volstory
Sep 02, 2021 -

Steele GMC Round Rock responded

Thanks for the feedback! We are more than pleased to hear that Chat and the rest of the Nyle Maxwell GMC team delivered professional service which made your experience a success from start to finish. Have a great day!

September 01, 2021

This is my third car purchased from Nyle Maxwell. Josh Lee and his team are the best. The service department is just as good. Can't go wrong with these guys. More

by wwehm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro Munoz, DAS Reputation Managemet
Sep 01, 2021 -

Steele GMC Round Rock responded

We are delighted to hear that you've had great experiences with both our sales and service teams! Providing exceptional service across the board is our goal and it makes our day to hear that we are hitting the mark. Thank you for choosing Nyle Maxwell GMC!

August 27, 2021

Very happy buy again thanks Super recommend this shop Very happy buy again thanks Super recommend this shop A++++ + Great dealer find Toby turner More

by harold.jang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Turner, DAS Reputation Managemet
Aug 28, 2021 -

Steele GMC Round Rock responded

Harold, we love nothing more than hearing how happy you are! We appreciate the rave review of your experience with Toby at Nyle Maxwell GMC and we hope next time you need automotive care we'll see you again!

August 27, 2021

Had my vehicle for 2 days without even looking at it. Even though I had an appointment for service. More

by Bowler
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
DAS Reputation Managemet
Aug 30, 2021 -

Steele GMC Round Rock responded

We apologize for the delay in addressing your vehicle. We do our best to provide timely and efficient care to all our guests, and we sincerely apologize that we missed the mark this time. Thank you for your feedback so we can work to improve going forward; however, if you'd like to discuss this directly give me a call. Thank you, Rick Wheeler - Service Manager - 512-244-8000

August 25, 2021

Tough to get solid information prior to coming onsite. Great once I finally narrowed and found my vehicle there. Mike was good to work with as was Donna in finance. I’d definitely work with them again More

by CraigV
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Aug 26, 2021 -

Steele GMC Round Rock responded

Hi Craig - We appreciate the positive review! Thank you for providing us with valuable feedback that we can use to improve our guest's experiences moving forward. We're so happy to hear that Mike and Donna were so wonderful that you would work with them again! Many thanks for your support of Nyle Maxwell GMC and congratulations on your new vehicle!

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