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Steele GMC Round Rock

Round Rock, TX

Overview
Reviews
4.8
487 Reviews
Call Dealership (512) 244-8000
View Awards

3000 N I-35

Round Rock, TX

78681

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Showing 487 reviews

September 02, 2021

Chad and the mechanics were efficient, courteous, and professional. I was early for my 1:39 appointment and Chad Volstory came out to assist me. More

by Pirealtor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Volstory
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Sep 02, 2021 -

Steele GMC Round Rock responded

Thanks for the feedback! We are more than pleased to hear that Chat and the rest of the Nyle Maxwell GMC team delivered professional service which made your experience a success from start to finish. Have a great day!

September 01, 2021

This is my third car purchased from Nyle Maxwell. Josh Lee and his team are the best. The service department is just as good. Can't go wrong with these guys. More

by wwehm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro Munoz, DAS Reputation Managemet
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Sep 01, 2021 -

Steele GMC Round Rock responded

We are delighted to hear that you've had great experiences with both our sales and service teams! Providing exceptional service across the board is our goal and it makes our day to hear that we are hitting the mark. Thank you for choosing Nyle Maxwell GMC!

August 27, 2021

Very happy buy again thanks Super recommend this shop Very happy buy again thanks Super recommend this shop A++++ + Great dealer find Toby turner More

by harold.jang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Turner, DAS Reputation Managemet
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Aug 28, 2021 -

Steele GMC Round Rock responded

Harold, we love nothing more than hearing how happy you are! We appreciate the rave review of your experience with Toby at Nyle Maxwell GMC and we hope next time you need automotive care we'll see you again!

August 27, 2021

Had my vehicle for 2 days without even looking at it. Even though I had an appointment for service. More

by Bowler
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
DAS Reputation Managemet
Report | Print
Aug 30, 2021 -

Steele GMC Round Rock responded

We apologize for the delay in addressing your vehicle. We do our best to provide timely and efficient care to all our guests, and we sincerely apologize that we missed the mark this time. Thank you for your feedback so we can work to improve going forward; however, if you'd like to discuss this directly give me a call. Thank you, Rick Wheeler - Service Manager - 512-244-8000

August 25, 2021

Tough to get solid information prior to coming onsite. Great once I finally narrowed and found my vehicle there. Mike was good to work with as was Donna in finance. I’d definitely work with them again More

by CraigV
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Report | Print
Aug 26, 2021 -

Steele GMC Round Rock responded

Hi Craig - We appreciate the positive review! Thank you for providing us with valuable feedback that we can use to improve our guest's experiences moving forward. We're so happy to hear that Mike and Donna were so wonderful that you would work with them again! Many thanks for your support of Nyle Maxwell GMC and congratulations on your new vehicle!

August 12, 2021

What a great place!!! Everyone was absolutely awesome! Our experience was superb! More

by kibbejustin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby and Mark were awesome , DAS Reputation Managemet
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Aug 13, 2021 -

Steele GMC Round Rock responded

Thanks for the great review, from your friends at Nyle Maxwell GMC!

August 10, 2021

Jose and Team customer service was outstanding. Jose and Team walks the customer through the process step by step. Excellent service and great vehicle pricing. More

by SGT67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Report | Print
Aug 11, 2021 -

Steele GMC Round Rock responded

We're delighted to hear that Jose was such a help to you, and we'll be sure to compliment him on his great work. Thank you for choosing Nyle Maxwell GMC - and safe travels!

August 09, 2021

Andrew and the crew at Nyle Maxwell are phenomenal. They go out of their way to help you get in the right vehicle. We are so very happy More

by amberspinner
Recommend Dealer
Yes
Employees Worked With
Andrew Paul, Don Sanchez, DAS Reputation Managemet
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Aug 09, 2021 -

Steele GMC Round Rock responded

Amber, when you're happy, we're happy! We're honored that you found Andrew and the crew to be phenomenal and that you gave us a chance to go above and beyond for you. Thank you for relying on Nyle Maxwell GMC and drive safe!

August 08, 2021

This dealership is super awesome during the sales process and most dealerships are but this one is horrible after the sale. My new truck of a month old had an issue with some of the safety features so we cal More

by Mel
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DAS Reputation Managemet
Report | Print
Aug 10, 2021 -

Steele GMC Round Rock responded

We appreciate you taking the time to share your experience with our dealership. Unfortunately, the industry wide vehicle shortage has created loaner vehicle difficulties for everyone. We can certainly repair your vehicle immediately, but our limited loaner fleet is just booked for 10 days. If you would like to reschedule without courtesy transportation please contact us directly at your earliest convenience. Thank you! Sincerely, The Nyle Maxwell GMC Team

Aug 10, 2021 -

Mel responded

I think that you are entirely missing the point. As I explained to the lady that gave us the appointment, the need to fix the truck expediently, is more of a safety issue than for convenience. The features that are not working are those that aid a hearing impaired person while driving. Even after explaining this, I was given an appointment 10 days out! So…am I understanding you correctly- you can ‘repair the truck immediately’??????? It is DANGEROUS for him to drive it in its current condition— I will bring it to you in 30 minutes. Signed: his wife

August 06, 2021

My salesman Martin was so helpful. He introduced me to his supervisor. Then went out of his way to connect be with the parts team. The cashier was so polite and assisted me with my GMC points that I have More

by Native Texan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Report | Print
Aug 09, 2021 -

Steele GMC Round Rock responded

Thank you for the great review! We are thrilled to hear that Martin went the extra mile to assist with your purchase and get you into your new vehicle. Congratulations, and we hope to see you back at Nyle Maxwell GMC down the road!

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