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Steele GMC Round Rock

Round Rock, TX

4.7
355 Reviews

3000 N I-35

Round Rock, TX

78681

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Showing 355 reviews

March 29, 2024

Pleasant new buying experience. Jose was easy to work with and I will look forward to doing business with them again. More

by 09ales_preempt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Medellin , DAS Reputation Managemet
Apr 01, 2024 -

Steele GMC Round Rock responded

We're glad to know you had a pleasant buying experience with Jose at Steele GMC Round Rock! We look forward to assisting you again in the future. Safe travels until then!

March 19, 2024

Service advisor,Stephen, kept us up-to-date on our vehicle even while we were on vacation. When we picked up our vehicle, he explained the findings, which gave us peace of mind! Thanks More

by tamiekaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Mar 19, 2024 -

Steele GMC Round Rock responded

Tamiekaj, we're glad to know Stephen kept you informed and provided peace of mind during your service visit to Steele GMC Round Rock. Thanks for the feedback - safe travels until next time!

March 15, 2024

Easy to make an appt. Great wait time during service. Advisor was helpful with planning future services on my vehicle. More

by Scheurer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen in service dept. 5 Stars
Mar 15, 2024 -

Steele GMC Round Rock responded

Thanks for choosing Steele GMC Round Rock! We're glad the appointment scheduling was a breeze and our team ensured you felt accommodated throughout this recent service. Until next time, drive safely!

March 12, 2024

They always do a great job on my vehicle. Very friendly ,professional and courteous. They always make you feel like a valued customer. More

by davidsonrk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Mar 12, 2024 -

Steele GMC Round Rock responded

David, we're glad to know our team at Steele GMC Round Rock has been able to provide you with great service. We truly value your business and appreciate the feedback!

March 09, 2024

Didn't let me know truck was just out of warranty until after initial diagnostic was done. If had been informed of this before, I would either taken elsewhere or only had one of the two issues looked at as More

by gareth001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyra
Mar 11, 2024 -

Steele GMC Round Rock responded

Gareth, I'm sorry to learn about the miscommunication regarding your truck's warranty coverage. We aim for transparency and straightforward communication, and it seems we fell short in this instance. Your feedback is important and helps us improve our service process. If you'd like to discuss this further or need assistance with anything else, please reach out to me directly. Thank you, Richard Davidson - Service Manager - (512) 244-8000

March 08, 2024

Great service by Todd and answered all the enquires. Never pushed like typical sales person. Very professional. Smooth process and good genuine advice on warranty. First time customer but will refer More

by Bgrewal
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Todd / Finance lead, DAS Reputation Managemet
Mar 08, 2024 -

Steele GMC Round Rock responded

We're glad to know that Todd and our team at Steele GMC Round Rock were able to provide you with a smooth process. We appreciate your kind words about our ethical business practices and look forward to serving you again in the future! Safe travels until then!

March 07, 2024

Great service from Chad and his team! Very responsive and helpful. Customer service was great. More

by odomsangels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Mar 07, 2024 -

Steele GMC Round Rock responded

Thank you for giving a shout-out to Chad and the Steele GMC Round Rock team! We appreciate your five-star review and look forward to assisting you next time.

March 04, 2024

Service manager Stephen was extremely busy. He was very professional and polite. Service provided was completed in a timely manner. Overall, the experience was good. More

by Patrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen in service. 5 star rating
Mar 04, 2024 -

Steele GMC Round Rock responded

Patrice, it's great to know that Stephen and our team at Steele GMC Round Rock were able to provide you with a timely and professional service. Thanks for sharing your positive experience!

March 01, 2024

Our salesman had a great personality And was easy to chat with, but when it came down to talking vehicles, he was a very much a cliché salesman. he pulled the “ My managers about to go into a meeting” Line w More

by Little.7709Melody
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo , DAS Reputation Managemet
Mar 15, 2024 -

Steele GMC Round Rock responded

We appreciate your feedback and are sorry to learn that you felt pressured during the negotiation process. We aim for transparency in all our dealings, so it's disappointing to know we fell short of this expectation. I'd like to discuss this further with you if possible - please feel free to reach out at a time that suits you best. Thank you, Toby Turner - New Car Manager - 512-538-5010

February 27, 2024

Easiest dealership purchase I've ever made. Hassle free, honest, straightforward and went out of their way to get me the right color vehicle. More

by tbosa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lee and Trey
Feb 27, 2024 -

Steele GMC Round Rock responded

We're delighted to know your experience at Steele GMC Round Rock was straightforward and hassle-free. We always aim for customer satisfaction! Enjoy the new ride in your favorite color!

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