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Steele GMC Round Rock
Round Rock, TX
482 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 482 reviews
December 28, 2019
can not get them (Mitch Beatty) to return calls Buying experience was very good but when a problem occurred this guy wont return calls even though he texted me to call him (3 in a month) about rebat Buying experience was very good but when a problem occurred this guy wont return calls even though he texted me to call him (3 in a month) about rebate, issue still not resolved More
by btorenko
Employees Worked With
Mitch Beatty only one not happy with
November 07, 2018
Customer Service I give them a full 5 stars because Martin was honest, understanding, patient, and genuinely a great guy. Me and my family have so far purchased 3 vehi I give them a full 5 stars because Martin was honest, understanding, patient, and genuinely a great guy. Me and my family have so far purchased 3 vehicles from this dealership and will always recommend them due to the experiences and personnell. Donna who helped with the financial paperwork. She was very informative and knew a lot about the 2018 ram 2500 Tradesman Crew Cab I had purchased. Katherine in service was also very kind and informative of any questions or concerns I had. More
by TBIRD
Employees Worked With
Martin, Donna, Katherine
May 07, 2018
No GMC for me!!! No rating for this company because they are terrible. I bought my GMC ACADIA 2015 SLT mid year 2015 with ALL warranty. I used Covert to get my o No rating for this company because they are terrible. I bought my GMC ACADIA 2015 SLT mid year 2015 with ALL warranty. I used Covert to get my oil changed a couple of times and it was okay service. Not outstanding my any means. They always seem busy and too many cars to take care of, but now I realize it is probably because GMC has soooooo many problems with their vehicles. I sent my GMC Acadia twice when I was having trouble with the AC Cooling. It was blowing out hot air too much of the time. They never did respond tell me what the problem was or fix it and it is still blowing out hot air!!! We told them when we brought it in May 4, 2018 that it seemed there was a problem with the transmission and they still have not said anything about it! The car has 43,000 mi and is blowing smoke out of the hood. I find out that it is a cracked radiator after I was contacted 2.5 days later and they will not replace it under warranty!!! I have 36,009 warranty OR expiration 6/2/2018 and 60,000 mi warranty OR expiration 6/2/2020 for anything having to do with engine that does not allow the vehicle to drive. Obviously, the vehicle cannot be driven with a cracked radiator. I have read several reviews by others owning a GMC and they are reporting the same thing. Problems with their vehicle, and no help to fix it even under warranty. GMC does not tell the truth about when they will contact you about your vehicle. Once they finally do contact you about the problem, they won't fix the car without money $$$. Well, I am still paying on my car $525 per month and they should be making sure it runs properly. I am a grandma without help through my warranty!!! More
by Patty
Employees Worked With
Tom Gammon, Chris Cannatti, Clayton Cunningham, Jack Bellinoff, Wayne Bowman, Pete Cantu, Ray Frazier
February 21, 2018
Excellent Experience! Our salesperson , Bryan Unger, was unlike any we have had before - and we’ve been through the process of looking/buying a vehicle many times. He was A Our salesperson , Bryan Unger, was unlike any we have had before - and we’ve been through the process of looking/buying a vehicle many times. He was AMAZING! Not the typical “salesman” - he was genuine, honest, kind and professional. He spoke highly of working for Nyle Maxwell and his pride and passion for his job shows! Every employee we encountered was polite and professional (NOT pushy, interrogative or condescending - as we have experienced so many times before). Honorable mentions are the finance manager, Alex Munoz, and the Jeep guru, Rocket, who had extensive knowledge regarding our new vehicle and took the time to show us all the features, etc. Also, Nyle Maxwell has a “Forever Lifetime Protection” that’s included on almost all their pre-owned vehicles - unlike most of their competitors, they guarantee the engine and transmission FOREVER! Go buy your next vehicle at Nyle Maxwell, you won’t be disappointed! 👍👍 More
by BTSloan
Employees Worked With
Bryan Unger, Alex Munoz, “Rocket”
February 20, 2017
Great used truck experience Drove down from DFW to pick up a used truck. It was a great experience, and Matthew was a very organized and professional salesperson that listened w Drove down from DFW to pick up a used truck. It was a great experience, and Matthew was a very organized and professional salesperson that listened well to what our needs were in the week leading up to the purchase. Thanks also to Donna in the finance department. Nice doing business with people like y'all! More
by KEITH
Employees Worked With
Matthew & Donna
January 23, 2017
We will be back We went in to the dealership just to look around. Joel met us outside. He asked what we wanted and set to work finding a vehicle that was just right f We went in to the dealership just to look around. Joel met us outside. He asked what we wanted and set to work finding a vehicle that was just right for our family. Every person we came in contact with was friendly, helpful, and respectful. Other salesmen talked with our children and made us feel welcome. We were overwhelmed with how much they did to help us get in the right vehicle for the right price. Even the finance guy, Alex, was friendly and able to explain everything to us. We felt incredibly welcome and listened to. There was no pressure to purchase at any time. Thank you for making car buying a little less stressful!! We will be back the next time we need a new car. More
by Ebony H.
Employees Worked With
Joel, Alex
July 09, 2016
Professionals Nyle Maxwell GMC in Round Rock, Texas is a great organization. Clayton Cunningham truly works for the customer. His professionalism is second to non Nyle Maxwell GMC in Round Rock, Texas is a great organization. Clayton Cunningham truly works for the customer. His professionalism is second to none. Very happy with my new truck. I will recommend to all my friends. More
by HoodArmy
Employees Worked With
Clayton
June 06, 2016
Great purchase! I was looking for my "empty-nester-mid-life-sporty-luxury-classy-yet roomy-unique-two-seater" vehicle. Unknown to me , that vehicle had arrived just I was looking for my "empty-nester-mid-life-sporty-luxury-classy-yet roomy-unique-two-seater" vehicle. Unknown to me , that vehicle had arrived just hours before I stopped by Maxwell GMC Round Rock. Marshall Pantalion is a professional and knowledgeable young salesman who met all the conditions I requested before buying the car from him....and there were quite a few. The only reason for not give this dealership five stars?---most of my day was waiting on the finance department to conclude a deal I was already preapproved on. I had to miss an entire day of work because of this. I love my Dodge Challenger ---thanks to Marsall Pantalion and the Maxwell staff for getting me my dream car! More
by T Nobles
Employees Worked With
Marshall Pantaliion
November 03, 2015
New GMC Canyon Janie was very easy to work with - no pressure. Explained everything and answered all questions that I had. Alex (in finance) was great as well - no p Janie was very easy to work with - no pressure. Explained everything and answered all questions that I had. Alex (in finance) was great as well - no pressure to buy any extras that I didn't want to purchase. Easy to understand all the terms and paperwork. More
by GP
Employees Worked With
Janie, Alex
