Back

Steele GMC Round Rock

Round Rock, TX

4.8
482 Reviews

3000 N I-35

Round Rock, TX

78681

Directions

By Type

Showing 482 reviews

October 16, 2024

Tried to convince me I needed a new transmission. Known problem with original transmission fluid used. When asked to flush they said they would not even know that is the fix according to GM. Serv More

by Kathleen_jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DAS Reputation Managemet
Oct 17, 2024 -

Steele GMC Round Rock responded

Kathleen, I'm sorry to hear about your experience with our team. We strive for excellent customer care and professional service, so it's concerning that you feel this wasn't reflected during your visit. We would like to gather a bit more information about this situation and ask that you please reach out to us with your full name and contact information as soon as possible, as we are currently unable to locate you in our database. Thank you, Richard Davidson - Service Director (512) 244-8000

October 16, 2024

This place was great. Howard was very professional and I would recommend him to anyone. More

by Chisholmdalrymple
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Howard
Oct 17, 2024 -

Steele GMC Round Rock responded

We really appreciate your positive review of Howard and the team! Thank you for choosing Steele GMC Round Rock.

October 08, 2024

The people treat you like a friend and not just a number. Very professional and friendly. More

by d2261981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad,ladies at pay out desk, DAS Reputation Managemet
Oct 08, 2024 -

Steele GMC Round Rock responded

We really appreciate you taking the time to leave Steele GMC Round Rock this awesome review, thank you!

September 28, 2024

The sales staff, finance department and everyone we encountered at Steele was professional and courteous. Josh Lee, Nate Steininger and Mark Lof went above and beyond to ensure our experience was one t More

by Kate S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Steininger, DAS Reputation Managemet
Sep 30, 2024 -

Steele GMC Round Rock responded

Kate, we're delighted to hear that Josh, Nate, and Mark provided such exceptional service at Steele GMC Round Rock. Thanks for sharing your experience with us!

September 27, 2024

I have used this dealer before. They are very accurate in fixing a problem. A little slow but that has to do with the number of technicians. The advisors are excellent. More

by Buddy.br71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen and Chad
Sep 29, 2024 -

Steele GMC Round Rock responded

Thanks for your feedback! We're glad to hear our advisors at Steele GMC Round Rock provided excellent service and accurately addressed the issue. We appreciate your patience with the timing, and we're always working to improve efficiency.

September 24, 2024

Very helpful with discovering the cause of the noise I was hearing when the car was moving. I was heard and felt understood. Very considerate. Because I purchased the car as used from a different dealer, More

by Kathy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Sep 24, 2024 -

Steele GMC Round Rock responded

Kathy, we're delighted to hear that our team at Steele GMC Round Rock could assist you in identifying the issue and providing a helpful repair report. Thanks for sharing your experience!

September 24, 2024

Checked in to have an oil change and tire rotation. Joshua took good care of me and saw that my service was completed to my satisfaction. More

by aggieanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua - Service rep
Sep 25, 2024 -

Steele GMC Round Rock responded

We're delighted to hear Joshua provided excellent service during your visit at Steele GMC Round Rock. Thanks for sharing your experience!

September 24, 2024

The team did an awesome job getting my care serviced and then out the door quickly and easily More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Managemet
Sep 25, 2024 -

Steele GMC Round Rock responded

Rob, thank you for the awesome feedback and trust in our team. See you next time at Steele GMC Round Rock!

September 21, 2024

My service consultant was awesome as usual. She got me in quickly, answered all questions, kept me informed, and got it repaired quickly. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyra
Sep 23, 2024 -

Steele GMC Round Rock responded

Michael, we're delighted to hear your service experience was top-notch at Steele GMC Round Rock. Thanks for sharing!

September 21, 2024

Excellent dealer. No pressure when I bought my new GMC truck. Michael our salesman was great. More

by Ronnieheselmeyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike McCloskey
Sep 23, 2024 -

Steele GMC Round Rock responded

Ronnie, it is terrific to hear that Michael gave you such a positive, pressure-free experience! Thank you for choosing Steele GMC Round Rock and for sharing a review. Safe travels in your new truck!

...
9
...