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Steet Ponte Ford Lincoln
Yorkville, NY
139 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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139 Reviews of Steet Ponte Ford Lincoln
March 04, 2020
2 hours for an oil change you make a appointment for. We have had Nissan Leases for 9 straight years. We decided to make a change and try a Mazda through Steet. It was a big mistake. The Carbone Nissan Se We have had Nissan Leases for 9 straight years. We decided to make a change and try a Mazda through Steet. It was a big mistake. The Carbone Nissan Service Dept is 100% more reliable, better customer service and the work was completed the first time every time. We have had this Mazda over 2 years and every time we required servicing we have had bad experiences. The vehicle is never done on time. Making an appointment for servicing means nothing and we have always had to bring the vehicle back, sometime 3 times to get the "promised" work completed. While I'm not a big fan of Carbone, there Service Depts are far better than what we've experienced these last 2 years with Steet. Can't wait until this lease of over. More
by kdog4825
Employees Worked With
Service Manager and Service girl who was responsible for making appointments.
Helpful February 11, 2020
Unresponsive sales staff - Used car from xxxx! I bought a 2015 Nissan Rogue with 17,000 miles on it from Phil Higgins on December 19th, the vehicle engine failed a week later. The dealership had i I bought a 2015 Nissan Rogue with 17,000 miles on it from Phil Higgins on December 19th, the vehicle engine failed a week later. The dealership had it towed in and said it needed a new motor, they ordered a used motor (really great!). 6 weeks later, with very little or no updates coming from anyone, the vehicle is completed. Needless to say, this whole experience has been negative from the beginning, in the contract, it was written that I was to have all weather mats installed, this has not happen, always getting the runaround, they are on order, someone is bringing them from home and on and on! No loaner vehicle during the six weeks I was without this car, no apologies of any kind. What has happened to customer service?? I will NEVER purchase another vehicle from these shameful people. More
by bondero72
Employees Worked With
Phil Higgins, Steve Cater
January 27, 2020
I have been to many dealerships for service over 30 years now for all the new vehicles I have owned, this has to be the nightmare of all, and worst experience I ever had! I tried to have my vehicle in for s now for all the new vehicles I have owned, this has to be the nightmare of all, and worst experience I ever had! I tried to have my vehicle in for service and fixed over a 5 month period, and they never once provided a professional and Lincoln standard experience with service the time I tried to have the issues fixed! I had to go through Lincoln Concierge to thy to rectify the issues I was having with this Dealership on multiple occasions, which failed every time. Manager of service department was the worst ever I have dealt with in 30 years of servicing a new car. I tried to speak with General Manager of dealership but always was conveniently never available to talk to! then I went as far as getting the one of the owners phone numbers and call to make them aware of the issues going on for the last 5 months and never got a return call back. I feel at this point they have no interest in correcting the problems with their Lincoln Dealership on Commercial Drive, in New Hartford. The Lincoln Concierge Department was fully aware and as a loss to the lack of professionalism and experiences that I and they were having with trying to fix the issues with my brand new Lincoln. I would STRONGLY recommend to stay way from their service department if you want the Lincoln courtesy you should receive when having a repair issue. No one seemed to care about the customer and their concerns. I rated them one star ONLY to bring this to the attention of people who shop around using reviews and looking for a quality place to bring your Lincoln. Do not bring it her, you will be highly disappointed with the service department. I formerly made an official complaint through the Lincoln regional manager for the Lincoln Concierge Department about this dealership. they are fully aware and have been for 5 months of the horrible service and response from this dealership. More
by MaryAnn53
Employees Worked With
T Bullock, S Kneipher, Arlene Roberts, Ivy Minch, Terina Scott, F. Roberts, Robert Lugo,Jerry Hatton, Pam Hill, Zina Rivera
November 09, 2019
I bought two Mazda’s from Steet Ponte in one year. The day I knew I wanted a second one from them was when I took my first (CX-5) for its first service. They are far from my home. There are two dealership day I knew I wanted a second one from them was when I took my first (CX-5) for its first service. They are far from my home. There are two dealerships closer. But I love the honesty and care I got from Shane and Joel and the service department so it was worth the hour drive each way. I bought a 2020 Mazda 3 in Soul Red and couldn’t be happier! It’s great when you find a brand of car you love and a dealership to which to return to over again! More
by DonnaO
Employees Worked With
Shane Medley , Joel Meislin
November 26, 2018
Steet Mazda Service the Best! I brought my vehicle in for some recall work. I was told exactly what would be done, provided a loaner vehicle which allowed me to continue on with li I brought my vehicle in for some recall work. I was told exactly what would be done, provided a loaner vehicle which allowed me to continue on with life while the work was being done, and when an unexpected "oops" happened during the repair the team committed to fixing it and allowed me to use the loaner for an extended period of time. I was informed almost daily about the status of the repairs and was truly one of the nest experiences with a dealership in my life. More
by JWCMazda18
Employees Worked With
Dave Allen
November 25, 2018
Needed key no appt So I walked into the dealership needing a key made and programmed for my car. They went right to work, even got me access to my keypad so I can get i So I walked into the dealership needing a key made and programmed for my car. They went right to work, even got me access to my keypad so I can get in without the key. Rep was very helpful and curtious. Even washed my car before bringing back out of the service bay. Always great service. Thanks More
by Pete4520
Employees Worked With
Don't know her name. Service writer center position right side walking in as a customer
November 18, 2018
Great Service, Helpful Staff! The process of getting my new Ford Explorer couldn't have been easier, from start to finish. Walked away with a great truck and received exceptional s The process of getting my new Ford Explorer couldn't have been easier, from start to finish. Walked away with a great truck and received exceptional service! More
by gglynn22
Employees Worked With
Sean Barry, Rich Zajac
November 17, 2018
Had vehicle inspected with no problem Vehicle inspected and even washed All covered with a coupon. Asked about the need for an oil change, but with synthetic, not needed yet. Waiting roo Vehicle inspected and even washed All covered with a coupon. Asked about the need for an oil change, but with synthetic, not needed yet. Waiting room was clean and srocked More
by Escaped
Employees Worked With
Young lady assisted from the service department, Carly Steet
November 15, 2018
Excellent Service, Great Staff! Very friendly staff. They were very courteous and kind. The prices were fair. I had my winter wheels and tires mounted. I would highly recommend them Very friendly staff. They were very courteous and kind. The prices were fair. I had my winter wheels and tires mounted. I would highly recommend them to my family and friends. More
by yoitboy
Employees Worked With
Joel Meislin
November 01, 2018
Knowledgeable, Friendly,Honest Greeted me with professional treatment like I was their only customer to focus on to assess & meet my vehicle needs. Struck a fair deal & made to eff Greeted me with professional treatment like I was their only customer to focus on to assess & meet my vehicle needs. Struck a fair deal & made to effortless to pick up the vehicle in a timely manner. Upon my return Dave & Phil took great time & care to explain all the functionalities of the vehicle. Very satisfied & will highly recommend them to family & friends. More
by RealA2SEst
Employees Worked With
David Abdou, Phil Higgins
