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Step One Buick GMC Cadillac Pensacola
Pensacola, FL
132 Reviews
Why should you buy from Step One Buick GMC Cadillac Pensacola? Our unmatched service and diverse Buick, GMC inventory have set us apart as the preferred dealer in Pensacola. Visit us today to discover why we have the best reputation in the Pensacola area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 132 reviews
December 09, 2025
I recently purchased a Cadillac Escalade IQ through James Ming at Cadillac of Pensacola. The initial negotiation was smooth, but everything after that was a complete mess. When I was transferred to Amanda in Ming at Cadillac of Pensacola. The initial negotiation was smooth, but everything after that was a complete mess. When I was transferred to Amanda in finance, I made it clear that I wanted a GM extended warranty—nothing third-party. She told me the dealership “does not sell GM warranties,” which makes no sense for a Cadillac/GMC/Buick/Hummer dealership. Instead, she pushed a third-party warranty she claimed she personally uses. The next day, after finding terrible reviews about the company, I told them I would move forward with the vehicle but would not be purchasing any of those warranties. Only then did they suddenly “realize” they actually could sell GM warranties. This was the first major sign something was wrong. From that point forward, the situation continued to deteriorate. They attempted to change the transportation cost, delayed shipping the vehicle, and never disclosed that the car was in service for recall and warranty issues. Every day I received a new excuse—why the transporter didn’t show up, why the vehicle wasn’t released, why they needed another day. It was constant deflection and misinformation. And every time I asked a direct question, the answer was always, “Let me check with my manager, Pink.” Pink became the behind-the-scenes “bad cop” they blamed everything on, as if every issue or contradiction was his decision and not theirs. It felt like a convenient way to avoid accountability. James assured me multiple times that all recalls were completed and only minor warranty work remained that I could handle locally. That was not true. When I took the vehicle to my local dealer, they found two open recalls, and my car has now been in service for 15 days waiting on parts—for a vehicle I’ve already paid for and cannot drive. I even told both James and Amanda to keep the car until everything was resolved and not to finalize the sale until the vehicle was ready to ship. They already had my $30,000 deposit. Despite this, they pushed the sale through anyway, knowing the vehicle was not ready. To make matters worse, the car arrived missing equipment I specifically asked James about and was assured it had. It didn’t. Bottom line: think twice before buying from Cadillac Buick GMC of Pensacola. My experience involved misleading information, shifting stories, delays, undisclosed issues, and constant deflection onto a manager named Pink. If you choose to buy from them, verify every detail yourself and don’t take a single verbal answer at face value. More
by Mb123456
September 11, 2025
Great dealership experience, they had a 5 series I was interested in, and were fair on my trade in. Super quick to respond, not pushy, very helpful, really balanced 'supporting' the purchase. James was hi interested in, and were fair on my trade in. Super quick to respond, not pushy, very helpful, really balanced 'supporting' the purchase. James was highly communicative and sent a bunch of info on the car I wanted, and he and Mr Pink and I were able to come to terms on the trade in value. Would absolutely buy from these folks again. More
by beachpil0t
Employees Worked With
James Ming
February 23, 2025
I purchased my Buick in 2021 and I have it serviced at the dealership. Jessica has been excellent at getting me in and out because in retirement Pam and I are a one car family. Jessica did an excellent jo the dealership. Jessica has been excellent at getting me in and out because in retirement Pam and I are a one car family. Jessica did an excellent job just recently, Hat Tip to the mechanic and the shuttle drivers, John Henry and Noah. My Service Dog Jack loves the place. Scheduling was also excellent. Liam Holliday More
by consultingpbh
Employees Worked With
Jessica, John Henry, Noah..., Jonathan Sparks
December 12, 2024
We would recommend Brad Howard our salesman he was very thorough and informative about our purchase of our 2025 GMC Denali Ultimate. We love the truck. thorough and informative about our purchase of our 2025 GMC Denali Ultimate. We love the truck. More
by Doug_Mansfield
Employees Worked With
Brad Howard
October 25, 2024
Great customer service. Salesman didn’t have what I wanted but had a model higher. He fought the good fight to get me into it but at the end of the day I just couldn’t affor Salesman didn’t have what I wanted but had a model higher. He fought the good fight to get me into it but at the end of the day I just couldn’t afford it. Facility was clean, test drive was great, friendly atmosphere. More
by redhead089
Employees Worked With
Randy
June 17, 2024
That is how you earn someone's business! Tyler Brush is the man! He found the truck I wanted for the price I needed. BGCP knows how to treat their customers. They gave me top dollar for m Tyler Brush is the man! He found the truck I wanted for the price I needed. BGCP knows how to treat their customers. They gave me top dollar for my trade, more than anyone else from Crestview to Pensacola. Tyler sent pictures, a video, highlighted any imperfections (there weren't many) and acted as a consumate professional from start to finish. And that's not it, the finance department didn't jerk me around at all. I said where I wanted to be with the numbers and they got me there. If you are in the market for a new vehicle I highly recommend stopping by or checking out their website. See something you like? Ask for Tyler and you'll see what I'm talking about! More
by bakesburgh
Employees Worked With
Tyler Brush
February 06, 2024
I spent an entire day trying to purchase a vehicle with them over the phone and texting. It was like they had no desire to sell the vehicle to me or help in any way at all. After monopolizing my entire d them over the phone and texting. It was like they had no desire to sell the vehicle to me or help in any way at all. After monopolizing my entire day I finally received a text late in the evening telling me that they had sold the vehicle. I guess honesty and professionalism is just too much to ask for from this dealership. Wish I had come here first to read the reviews. If I had, then I never would have contacted them in the first place. I recommend you steer clear of this dealership! More
by Frustrated
Employees Worked With
Heuer
October 14, 2023
Tried for two weeks to get a proposal for a new Sierra from this dealership. Went in person, called and emailed, no response. Talked to two different salespeople. Dealership appears to be clueless and not from this dealership. Went in person, called and emailed, no response. Talked to two different salespeople. Dealership appears to be clueless and not interested in making a sale. More
by Longleafwoods
Employees Worked With
T. Stong and L. Heuer
