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Step One Chevrolet

Bessemer, AL

4.5
371 Reviews

4990 Premiere Pkwy

Bessemer, AL

35022

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Showing 371 reviews

September 15, 2018

Great service dept Have use service department for some 20 yrs and bought all my new Chevrolet from them plus had them serviced and have used the collision center More

by HOVIES46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dionne Gunter, Chad Smith, Chris Ferguson, Michael Williams, Jean Bishop, Mike Stough, Christopher Smith, Lynn Baker, Robert Orozco, Hamilton Smith
September 12, 2018

Awesome Always get the best service whenever I go. Always friendly and helpful. Takes care of all my needs. They take the time to explain what's going on whet More

by NANCYMCGOWAN43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ferguson, Robert Short, Jeff Pierce, Jonathan Short
Sep 12, 2018 -

Step One Chevrolet responded

Wow Nancy! Thank you for the kind words from your recent visit with us, we are delighted to hear your experience was a great one! We hope to always deliver friendly, efficient customer service. Thank you for your time and we look forward to working with you in future.

September 11, 2018

Sales, purchase a Malibu My Niece car transmission went out on her a couple days ago. I told her to contact Mr. Wallace and talk with him to see what he can show us at that ti More

by VICTORIAAMISON2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Wallace
Sep 12, 2018 -

Step One Chevrolet responded

Thank you for the kind words from your recent visit with us, we are delighted to hear your experience with Herman was great! We pride ourselves on delivering efficient customer service. We will be sure to let Herman know. Thank you for your time and we look forward to working with you in the future.

September 04, 2018

Poor poor poor My vehicle was never cleaned up at all. Inside was full of hair and outside was very dirty as well. I sit in dealership over 3 hrs after making trade More

by GREGORYWHITE683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ferguson, Curtis Parham
Sep 10, 2018 -

Step One Chevrolet responded

Gregory, we are glad to hear of your new vehicle, but we also do apologize that it did not turn out as you had planned. Some circumstances are unfortunate and we truly understand, please allow us the opportunity to make this right for you. Please reach out to Mike Aycock to address this matter for you.

September 01, 2018

great and fast service! i needed to get an oil change and be out before a certain time because i needed to be at work and they got me out of there way before the time i state More

by THATTDARRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Pierce
Sep 05, 2018 -

Step One Chevrolet responded

THATTDARRELL, Thank you for taking the time to leave Premiere Chevrolet a review. We appreciate your business and will continue to provide you with the best customer service.

Sep 10, 2018 -

Step One Chevrolet responded

We are so glad to hear that Jeff was able to provide you with great customer service. We will be sure to let him know about your review!

September 01, 2018

Great service!!! Robert Short was awesome to work with!!! Great service and we were in and out extremely fast. Fastest car buying experience I’ve ever had. More

by MATT.BARTLETT55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ferguson, Robert Short, Jonathan Short
Sep 05, 2018 -

Step One Chevrolet responded

Mr. Matt Bartlett, we are so glad to hear that Robert Short was able to provide you with great customer service. We will be sure to let them know about your review! Thank you once again from the entire team; we look forward to servicing you for years to come.

August 31, 2018

Alan Embry Alan was my car salesman and he did a fabulous job! He helped me get into my first car! I am more than satisfied! Thanks Premiere Chevrolet More

by DBISHOPJR92084
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ferguson, Alan Embry, Jonathan Short
Sep 05, 2018 -

Step One Chevrolet responded

DBISHOPJR92084, we are so glad to hear that Alan Embry was able to provide you with great customer service. We will be sure to let them know about your review! Thank you once again from the entire team; we look forward to servicing you for years to come.

August 30, 2018

Multiple Issues after purchase Pleased with service. I suggest to have a loaner car program instead of using an off-site facility. A Missing chrome value cover is my only complaint. More

by DARRYL.GREAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Minnifield, Jeff Pierce, Jonathan Short
Sep 05, 2018 -

Step One Chevrolet responded

Mr. Darryl Grear, we are so glad to hear that Jeff Pierce was able to provide you with great customer service. We will be sure to let them know about your review! We also do apologize that your experience did not turn out as you had planned. Some circumstances are unfortunate and we truly understand, please allow us the opportunity to make this right for you. Please reach out to our Service Department Director, Chris Smith at (205) 424-4121

August 29, 2018

Best experience Reggie was perfect Everybody should shop here.!I loved how They treated me when I first Walked in, I want To thank u so much More

by RANISHABHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reginald Palmer
Sep 05, 2018 -

Step One Chevrolet responded

We are so glad to hear that Reggie was able to provide you with great customer service. We will be sure to let him know about your review! Thank you once again from the entire team; we look forward to servicing you for years to come.

August 28, 2018

Oil change They was quick,fast and friendly.Mr Herman is the best at what he does and go out his way to help you get what you want More

by SAMANTHAHINES95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Smith, Chris Ferguson, Herman Wallace, Bill Akers, Austin Harrison, Rick Rodgers, Joseph Mitchell
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