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Step One Ford Crestview

Crestview, FL

3.0
391 Reviews

4060 S Ferdon Blvd

Crestview, FL

32536

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Showing 391 reviews

January 30, 2024

I will not buy from this dealer. The "1 step" ownership is a monopoly in this area and their prices are not competitive More

by jtsneldbs
Recommend Dealer
No
Employees Worked With
Payton
Jan 30, 2024 -

Step One Ford Crestview responded

Thank you for taking the time to provide us with your feedback. We want to assure you that Step One Automotive Group, which includes Ford Crestview, conducts regular research to ensure that our pricing remains competitive with other providers in the area. We understand that our customers want to get the best value for their money, and we are committed to meeting this expectation. If there is anything else we can assist you with, please don't hesitate to contact our customer success team at 850-275-1522.

January 26, 2024

Tldr: Crestview Ford charging for not doing any diagnostic or maintenance on something that could have been a phone call. Long story: I called Crestview Ford back at the beginning of January fo More

by josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas
Jan 26, 2024 -

Step One Ford Crestview responded

We apologize that your experience did not meet expectations. We appreciate you taking the time to provide us with feedback. If you need any further assistance, please contact Customer Success at 850-275-1522 or by email at customersuccess@steponeauto.com.

February 05, 2023

These folks give Ford a bad name. I live in Florida but own an F-150 I acquired in Georgia. It has stranded me three times, requiring a tow, due to what I think is fuel starvation. More

by Steve
Service Communication
Recommend Dealer
No
Employees Worked With
Website's Service Contact Form
December 18, 2022

Extremely disappointed in Ford Crestview! I made agreement to purchase a King Ranch and made the 6 hour drive up from Tampa. Upon arrival, I noticed a few issues with the vehicle that should More

by Matt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt
October 22, 2022

I’ve bought three new vehicles from step one automotive stores since 2020!!! They weren’t the greatest experiences, but not catastrophic either as I kept going back. I visited the Ford dealership in Crestv More

by Michael
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Novak
October 04, 2022

Waste of time. Called Dealership and was directed to phone que and left there until it went to leave a message. Called back and got into que again, waited 5 minutes More

by george7542
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kara
March 09, 2022

Absolutely DISATISFIED and couldn't be more disgusted with the sales department. I saw their advertisement online for a $100,000 new truck and called immediately and spoke with them regarding the truck. More

by caryrail
Friendliness
Recommend Dealer
No
Employees Worked With
Leslie
March 01, 2022

Everyone I talked to during the purchase of my truck was amazing, friendly & very helpful! Kayle, Marie, Jason & Caleb are awesome. They got me approved when other dealerships wouldn’t even try or said they More

by twiztd.jay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayle, Marie, Jason, Caleb
February 09, 2022

So pleased with the service and friendliness of the staff and Manager in the service department! Once I pulled up they came out and looked at my issue, went back in done some investigating on what they could More

by smallcarolyn0716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly
October 23, 2021

My 2021 F-150 has been in the Service Department for 7 weeks. They did not file a warranty claim until it was there for a month. I had to demand it be done. I guess I asked to nicely the first two time More

by brooks.tyree
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew
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