Step One Ford Crestview

Very friendly staff, Jennifer, Brittany and all we worked with were fabulous and helpful. They went above and beyond to make the sale easy and ensure it was what we needed for our family. WILL buy from again with were fabulous and helpful. They went above and beyond to make the sale easy and ensure it was what we needed for our family. WILL buy from again! More

I called the Service Department on May 6th to schedule an appointment to have an electrical looked at on our 2011 Ford Explorer. They made an appointment for May 18 at 8AM. A few days before my appointment I appointment to have an electrical looked at on our 2011 Ford Explorer. They made an appointment for May 18 at 8AM. A few days before my appointment I received another phone call confirming my appointment and asking if I wanted to speak with a sales rep about trading in the vehicle and getting a new vehicle. The person I spoke to said they would pass along my info to Woody and he would meet us at 8am to look at vehicles. We came to our appointment, service department was nice; however, I was not aware of the 139.99 diagnostic fee as I was told 99.99 on the phone when I made my appointment. I told the service department I had spoken with a woman when I made the appointment and they said it’s always been 139.99. I was reluctant to leave my vehicle but I did anyway considering this issue with the vehicle has been ongoing for awhile and I wanted it fixed. My wife and I go inside and ask for Woody and we’re told that Woody doesn’t come in until 9 AM. I’m not sure why a dealership would mislead a customer looking to purchase a new vehicle, but we were irritated. Mike Skinner was able to help us though, we were able to test drive a new Ford Explorer and it was a good experience and he was knowledgeable. We started negotiations on our trade in and this is where some issues began to arise. In between going back and forth on negotiations, it was brought up that the issue with our vehicle was going to cost over $800 and it hadn’t even gone through service to see what the issue is. This raised a huge red flag with us that the dealership was already telling us the cost of our service was before it was even diagnosed. After some negotiations, we had to leave because of work and the sales manager stopped us on the way out to show why our vehicle was appraising much lower than KBB and other car appraisal websites, and we said we had to go and instead of saying thank you for your time, he said, in a very condescending tone that “We’ll make sure your vehicle in service is going to be taken care of“. The way the sales manager said that raised a red flag with us in combination that they were already saying the issue was going to cost over $800 (from Sales, not Service). At this point we didn’t trust anyone we were talking to there and decided to pull the vehicle from Service. We took the vehicle down the road to Express Auto where they diagnosed, fixed, and replaced the part for $100. We will never be returning to this dealership for any reason since we no longer trust them. We were ready to spend nearly $50K on a new vehicle. More

My whole experience with crestview ford was awesome thanks to Bree!! She went above and beyond to help me and make me special as if I was her only client! Everyone was very friendly. I would definitel thanks to Bree!! She went above and beyond to help me and make me special as if I was her only client! Everyone was very friendly. I would definitely use Crestview again and recommend everyone to Crestview and to Bree!! Thank You!! More

Very easy to work with. Communication was clear and accurate. Helpful with understanding features about our new purchase. Dealership needs to be 200 miles closer. accurate. Helpful with understanding features about our new purchase. Dealership needs to be 200 miles closer. More

I am very very happy with the service Crestview Ford gave me. Dropped off vehicle and it was done a lot quicker than I expected! Needed a ride back to pick it up and they sent a shuttle to get me. When arriv me. Dropped off vehicle and it was done a lot quicker than I expected! Needed a ride back to pick it up and they sent a shuttle to get me. When arriving vehicle was ready to go and staff was extremely friendly! I will be doing business with this dealership again. Frank was my service writer and did a great job. More

The service department had great customer service and got me when when my vehicle was finished in the time frame that he told me it would be complete. me when when my vehicle was finished in the time frame that he told me it would be complete. More

Although the transaction started off rocky, the Service team at Ford was able to keep customer satisfaction and accountability in the forefront of their service. team at Ford was able to keep customer satisfaction and accountability in the forefront of their service. More

Overall, a very nice dealership to work with. We quickly negotiated a deal on a 2019 F150 that was on the lot. Mike S. Was a great salesman to work with also. He was very helpful and courteous. We found negotiated a deal on a 2019 F150 that was on the lot. Mike S. Was a great salesman to work with also. He was very helpful and courteous. We found the right vehicle at right price. Mike put together all the pieces to keep the deal moving. He gave us great personal attention through the entire process. 6 stars for Mike!!!!! More

Completed work within an hour. Asked to replace air filter or got my permission before doing any work beyond the scheduled work order. Very courteous. filter or got my permission before doing any work beyond the scheduled work order. Very courteous. More

Extremely pleased. Had a warning light popup. They got me in the same day, tested the system, identified it was just the sensor & reset it. I was back on the road with minimal cost. in the same day, tested the system, identified it was just the sensor & reset it. I was back on the road with minimal cost. More