Step One Ford Crestview

Had to have a transmission rebuilt on my 2016 Fusion. I use it as a daily and drive about 80 miles a day, and I don’t have a secondary vehicle. So they were very helpful in putting me into a rental for a f use it as a daily and drive about 80 miles a day, and I don’t have a secondary vehicle. So they were very helpful in putting me into a rental for a few days while they were waiting for their loaner to be returned...once the loaner was returned, it was smooth sailing for the most part. I do believe they need additional techs because the tech that was assigned to my car, already had enough on his plate. I mean I was told he was the only transmission guy they had, and he also works on the bigger trucks. He had some health issues that definitely lengthened the time I was without my car, but I had the loaner. As long as o had a way to get to work, I was satisfied. The transmission seems to be shifting better than it did...so all in all, they did alright by me. I plan on purchasing a new Ford Mustang sometime in the next year or so, and will probably be going to Ford Crestview for it. More

The personnel is very professional, they listened to their customers. Especially Austin Bailey he was very helpful, attentive and very respectful to me and my wife. He has plentiful knowledge about Jeep their customers. Especially Austin Bailey he was very helpful, attentive and very respectful to me and my wife. He has plentiful knowledge about Jeep. He definitely is a professional man. More

I purchased a Saleen S302 yesterday. They made the process fairly painless. Every staff member I encountered was friendly and helpful. Breanna was a pleasure to deal with. They were straight forw process fairly painless. Every staff member I encountered was friendly and helpful. Breanna was a pleasure to deal with. They were straight forward with numbers... no high pressure used car salesman BS. Nico runs a tight ship at Ford Crestview. My grandson Xander, says he had a great time too. Thanks again, to everyone there. More

James M. and the rest of the team worked tirelessly to come up with a deal that worked for all of us, I am so happy with the outcome of my visit, the no pressure sale, and my new truck! I'd recommend thi come up with a deal that worked for all of us, I am so happy with the outcome of my visit, the no pressure sale, and my new truck! I'd recommend this dealership to anyone at any stage looking to purchase new or used. I've purchased there 3 times and counting! More

Fiesta ST Repairs This trip to have a 2017 Fiesta ST repaired was to actually fix an issue that was induced by a previous repair from a different Ford repair center. S This trip to have a 2017 Fiesta ST repaired was to actually fix an issue that was induced by a previous repair from a different Ford repair center. Since the dash had been replaced, the issue that developed was regarding pressing on the break pedal when slowing down or while the car was in motion. From a standstill, the brake light works as it is supposed to. When the vehicle is in motion, it does not. This apparently wasn't clearly conveyed to the repair mechanics, since after three days of the car being in the shop, they did not observe it and the issue was not repaired. Only after physically showing them while the car was in motion did the problem make sense. I don't fault them for this. But the problem still exists. We'll attempt again, as their responsiveness to communicate was really great. So I'll fault my own communication skills. The other minor issues with the car were in fact repaired so happy with that. Overall, a decent experience, but the one issue that really is a big safety issue is still outstanding and will take another trip to fix. More

I was very pleased with my first visit to this dealership. Quick, courteous, and helpful service guys!! Will return for future needs. I previously went to Fort Walton Ford Dealership and I walke dealership. Quick, courteous, and helpful service guys!! Will return for future needs. I previously went to Fort Walton Ford Dealership and I walked out as they were very rude and seemed like they didn't care if I was a customer or not. More

Poor service Never returned calls and took to long to fix. Had to wait to long to be told what was wrong with the car the day we brought it in. Never returned calls and took to long to fix. Had to wait to long to be told what was wrong with the car the day we brought it in. More

Excellent service. I got my brake problems resolved by the Ford Dealership in Crestview Florida. Service completed just in time for a long trip. I can now confidently take my vacation. the Ford Dealership in Crestview Florida. Service completed just in time for a long trip. I can now confidently take my vacation. More

Like the way appointments are set up. When I arrived for the appointment a very courteous young man came out to meet and great me. They were all very courteous and helpful in the service area. Thanks Crestv the appointment a very courteous young man came out to meet and great me. They were all very courteous and helpful in the service area. Thanks Crestview Ford. More

I was pleased with my appt for oil change at Ford Crestview. They were fast and efficient. My husband says the price was higher than last year though. And the air freshener used in the office is over Crestview. They were fast and efficient. My husband says the price was higher than last year though. And the air freshener used in the office is overpowering. More