Step One Ford Crestview

We were stranded on a Friday afternoon and the Service Manager,Jennifer, and parts person chased down our part and fixed us up! Even though we are from out of town they treated us like a long time custome Manager,Jennifer, and parts person chased down our part and fixed us up! Even though we are from out of town they treated us like a long time customer. More

Purchased as used 2016 Honda Pilot without any drama. Our salesman, James McConnell was easy to deal with and down to earth. We definitely recommend James and this dealer. salesman, James McConnell was easy to deal with and down to earth. We definitely recommend James and this dealer. More

I will never go here ever again Very poor customer I will never go here ever again Very poor customer service I Took my car in for service To see if they can fix my speaker just one speaker that I will never go here ever again Very poor customer service I Took my car in for service To see if they can fix my speaker just one speaker that all lol lol after picking my car up I noticed that my Front passenger door was not put back together properly A piece of the door was hanging off and that really made me mad since I paid over 24,000 dollar’s for this car 2019 ford also there was grease black grease all over the in side of my over 24,000 dollar car On the inside passenger door and on my passenger seat as soon as I noticed that I brought it to the service departments attention and they acted like they didn’t give a rats xxx about it I explained to the gentleman what I seen when I got in the car and his first response to me was OK and So I had to ask him to fix the problem so after 10 minutes he decided to take it back to the back to have it detailed so after waiting 15 minutes late for another appointment I had with a client of mine they cannot get the grease off my door so I decided to cancel the order for my speaker I will be bringing my car to Gary Smith Ford in Fort Walton Beach where I get much better service Crestview ford sucks really bad and the employees are lazy and rude ever again will I go there And what is really sad is that was my very first time ever going to CRESTVIEW FORD Very very sad More

They did a Great job servicing my Truck. The Diesel Cooling System Tech reviewed the entire process required to perform the major service I requested with me and ensured I completely understood. Their Cooling System Tech reviewed the entire process required to perform the major service I requested with me and ensured I completely understood. Their facility is very clean and maintained. The only issue I encountered is with the traffic when you exit. The highway gets very congested in the late afternoon. More

I’ve been using this dealership for over 25 years (Hun City Ford). Thus far under new ownership the service is still top notch. I hope it remains that way. City Ford). Thus far under new ownership the service is still top notch. I hope it remains that way. More

Totally satisfied with the service I received. The dealership service department correctly diagnosed the problem with my vehicle unlike the auto repair shop that I visited prior to going to Crestview dealership service department correctly diagnosed the problem with my vehicle unlike the auto repair shop that I visited prior to going to Crestview Ford. More

Efficient service with excellent communication This dealership has really improved the service experience. They are very conscious of the customer’s time, do an excellent job of communicating progr This dealership has really improved the service experience. They are very conscious of the customer’s time, do an excellent job of communicating progress and cost. More

Jessica was really easy to deal with. She got me the truck I wanted. I got a great deal from them, unlike the dealer in FWB. truck I wanted. I got a great deal from them, unlike the dealer in FWB. More

2nd request for headliner repair (warranty) Trying to get someone to give me an idea what can be done about headliner repair. Door gasket does not cover edge of headliner on driver's side.I Trying to get someone to give me an idea what can be done about headliner repair. Door gasket does not cover edge of headliner on driver's side.I More

Recall repair was completed as promised. When I went to pick up vechicle the receptionist was playing on her cell phone and didnt acknowledge me. So I went into sevice office, 1 employee was waiting on pick up vechicle the receptionist was playing on her cell phone and didnt acknowledge me. So I went into sevice office, 1 employee was waiting on another customer and the other employee was playing on his cell phone. The 1st employee acknowledged me and told me to see the receptionist to pick up vehicle. Went back to the receptionist and waited again to be acknowledged. More