Step One Ford Crestview

Extremely Satisfied I only had limited dealings with the service department prior to my new vehicle purchase and am extremely please with this experience. Mark and Sonic I only had limited dealings with the service department prior to my new vehicle purchase and am extremely please with this experience. Mark and Sonic were attentive to my needs and able to work my requirements into the sale. My satisfaction was a priority to them and they have earned my future business. I plan to purchase another new vehicle later this year and Hub City Ford will be my first stop. More

Service Department. The service was excellent just a little lack of comunication between the mechanic and Trey Simmons, but I' m well pleased with the service I had wit The service was excellent just a little lack of comunication between the mechanic and Trey Simmons, but I' m well pleased with the service I had with the service department. More

Great service Lewis and Trey were very helpful and friendly. It as the best experience I have had at Hub City in awhile. Good job gentlemen, keep up the good work. Lewis and Trey were very helpful and friendly. It as the best experience I have had at Hub City in awhile. Good job gentlemen, keep up the good work. More

Outstanding Parts Department I do my own service work, and I own a varity of Ford vehicles. Over the past several years I have relied on the Hub City Ford parts department to cha I do my own service work, and I own a varity of Ford vehicles. Over the past several years I have relied on the Hub City Ford parts department to chase down some not-so-common parts, and they have always come through for me. Their prices are very competive considering the high quality. The guys behind the counter are very patient, knowledgeable, courteous, and helpful in finding exactly what I need. More

VERY PLEASED!!!!! Very pleased with the service department. They explained everything that needed to be done and if it didn't need fixed they didn't try to sell me on i Very pleased with the service department. They explained everything that needed to be done and if it didn't need fixed they didn't try to sell me on it. Being a female walking into a service department you tend to feel like an easy target for them to make money. I never felt that way here, it was nice to know they weren't just trying to get my money. Good customer service is hard to find anymore...Thank you More

SUPER SERVICEMEN I could not recommend this dealership's service department any higher. We were on our way from Florida to our home in Pennsylvania when our car start I could not recommend this dealership's service department any higher. We were on our way from Florida to our home in Pennsylvania when our car started acting up. We had the car towed from Florala, Alabama to Crestview, since the mechanic in Florala recommended Hub City. . All the guys in the service department were great. They could not find a problem with the transmission, which is what I suspected. They assured me that the car was mechanically sound. And surprisingly, they did NOT charge a penny for the time they spent trying to find the problem. They even called me en route to check to see if we were still having problems. As it turned out, the problem was related to the cruise control, and once the cruise control was turned off, we made it back to Pennsylvania without a problem. But I assure you that you can trust these guys. They were correct that the car had no mechanical problems, and they were totally honest about not knowing why I had had trouble. Since no one had test driven the car with the cruise on, no one had suspected that that was the problem. I can only say thank you again to the Hub City service department, and recommend that you give them your service work. Dan Banach, Erie, PA More

Hub City Ford Car Buying Experience I can only speak for my experience at Hub City has been great. I have established relationships with the service personnel as well as my salesperson M I can only speak for my experience at Hub City has been great. I have established relationships with the service personnel as well as my salesperson Ms. Tanna Cates. My car buying required some attention because I was specific in finding MY CAR. Hub City didn't have the car I wanted but Tanna diligently searched for weeks until she found the exact make, model, mileage, and year of the vehicle I wanted to purchase. The price was more than fair and competitive in the local market. plus she worked a little harder. She kept me involved and has been instrumental in dealing with her outside vendors to warranty my window tint. Just sharing my experience. More

Great establishment I have always purchased my vehicles at Hub City Ford. I also have them serviced there. The staff is knowledgeable and professional which makes for a I have always purchased my vehicles at Hub City Ford. I also have them serviced there. The staff is knowledgeable and professional which makes for a very pleasant experience. My next vehicle purchase will be at Hub City Ford and I would recommend them to everyone. More

Not a happy customer I am very upset at my experience with the service department. I went in a couple weeks ago for an oil change and I also mentioned that my navigation w I am very upset at my experience with the service department. I went in a couple weeks ago for an oil change and I also mentioned that my navigation wasn't working at all and if they could check it. They wrote it on the list of things to do. When I received my car back, the tech stated that they didn't have time to check the nav because they were super busy. Last week I took my car in for a recall on the steering wheel. I had the hardest time making an appointment. No one ever answers the phone. I left numerous messages and never received a call back. I finally went through the operator and she transferred me directly to someone that made me an appointment. I brought my car back and I told them again my gps wasn't working and that now I had a new problem. My car keeps stalling when I am driving it. My wrench light comes on and I lose all power to my car and have to pull over and restart it. They did the recall and then he stated that the stalling might have something to do with the recall and that hopefully it doesn't happen to me again. He also stated that the tech that works with gps systems wasnt there that day so to bring it back some other day. Sure enough the next morning and everyday since that my car has been stalling. Now my check engine soon light has turned on as well. I called again to make an appointment and was put through their new answering service. The lady gave me an appointment for this morning at 9am. I took the car in and the tech Darryl told me they didn't have me in the system. He stated that none of the appointments made through their answering service are being put into their system. I was told that he didn't have a tech to work on my car and that they were short staffed. He said I could leave it the car there and possibly have it looked at later in the day but i couldn't leave the car since i had no way of getting home. This is extremely frustrating to me. I live about 25 miles away from this dealership and I am just wasting my time and gas. All of the problems on my car are not being fixed when I do take it. I have been a loyal customer for 2 years now and had never had any problems before until now. I'm going to give the FWB Gary Smith Ford service department a try now. I do not recommend this dealership. More

Incompetence and unprofessionlism at its finest I recently had the unfortunate pleasure to experience a service fiasco at Hub City Ford. My Diesel Super Duty cooling fan was not locking up, making I recently had the unfortunate pleasure to experience a service fiasco at Hub City Ford. My Diesel Super Duty cooling fan was not locking up, making the truck overheat and the A/C blow hot at idle. I called and made an appointment to drop it off, so far so good, but it ended there. I had asked on the phone if they had shuttle service, and she didn't know but asked......the service rep didn't know if the service department had shuttle service? She told me no they don't have a shuttle service at all. Anyway, on the morning of my appointment I show up at 0800, the rep couldn't find me in her tablet at first, but after searching for a few minutes she was able to locate me. It took just a few minutes and I was on my way. My daughter had to pick me up because, remember, they didn't have shuttle service. As I was leaving I noticed the large sign next to the service department door that stated free local shuttle for service department customers...... strike one. Later that day the rep calls and states that the wiring harness for my fan clutch was mangled, her words not mine. I asked what the repair cost was and I was given a price I thought it was a little high but not too bad and authorized the repair. I called back about 2 hours later to let them know I wanted the old harness, maybe I could repair it for a spare and was told, "well we were mistaken its not the harness its the cutch itself." Ok so it went from a mangled harness to a clutch, what about the harness? I asked the repair cost and was told approximately $750.00 for parts and labor. I asked if that included what they had already done or was it separate. She had to check since she wasn't sure, and after verifying it with the service manager, I guess, said it was separate. The other quote for 1 hour diagnostics and 1 hour labor for the "harness" was $325.00, so total it was over $1000.00 to replace a fan clutch, a ridiculous quote, especially when the first diagnosis was wrong........... Strike 2 I told her that was way too high and I would pick it up and change it myself, the part from Oriellys is $260.00. I got a rather rude, well ok and we hung up. I went to pick up the truck and when paying for what they had done so far I was told it was $124.00. Ok I'm fine with paying less but what happened to the $325.00 diagnostics and labor from before?? Anyway, I asked what the results of the diagnostics where, since it was not on the print out, only that diagnostics was performed. I told the service rep I wasn't paying for something when your not telling me what the results were. Since the rep didn't know she looked it up and after I explained to HER what the diagnostics codes meant, I paid my bill and left. Is the Hub City story over?, no its not. I had ordered a part on fordparts.com and had it shipped to Hub City. I had my daughter go pick it up and she told me that she walked into the parts department and stood at the counter for at least 5 minutes while the parts rep and what she guessed was a mechanic shot the breeze. She said it definitely wasn't about parts, and after he finally acknowledged her, she told him what she wanted, he went to the back, got the part, flopped it on the counter and turned around without saying a word to her. Strike 3 So, what about the "mangled" harness you ask? Well turns out the harness and the clutch are one piece and both diagnosis were right, but no one bothered to explain this to me, I was told they were two different parts, and that the technician and the parts department had gotten confused with each other. Long story I know, but incompetence takes a while to explain. Sad to say, they are losing a pretty good customer, I prefer to have the dealer work on my vehicles, not because I cant do it, but they have the expertise and OEM parts that work as advertised. Sadly, this is one case where they fell very short of the Ford we see Mike pitch on TV. More