Step One Ford Crestview

Not pleased with service department. I continue to have navigation system problems though I was told everything was repaired when I picked up vehicle. Service dpt needs improvement on follow up skills and navigation system problems though I was told everything was repaired when I picked up vehicle. Service dpt needs improvement on follow up skills and skills in mechanics, not just reading codes More

Amazing work from my customer service rep Edin, and the technician Amanda. Truck was taken care of ahead of scheduled time, and all service was done correctly. These two need raises!! technician Amanda. Truck was taken care of ahead of scheduled time, and all service was done correctly. These two need raises!! More

10 minutes with the vehicle, $303 in labor. Shop supplies charged although vehicle was never pulled into the shop, simple enough part to swap in the parking lot. Was told diagnostics would go toward the repa charged although vehicle was never pulled into the shop, simple enough part to swap in the parking lot. Was told diagnostics would go toward the repair if repaired with them. No it stood as one hour of labor. Had to drive to Pensicola to get the part ourselves. More

I have only had my Lincoln for a few months so I only have experienced service in two Ford service centers. At the dealership in my town (Ocala) the service was great, the waiting room spacious and clean have experienced service in two Ford service centers. At the dealership in my town (Ocala) the service was great, the waiting room spacious and clean and there were multiple snacks. When the service was complete my car was vacuumed and washed. At Crestview the staff were very nice and they did complete my oil change however when I arrived I was told they did not have me scheduled but could work me in ( I showed them the confirmation e Mail). The waiting room is very small with a four person limit (COVID) and several of the seats were stained They did have coffee. When my car was done it had not been cleaned at all and the old oil change sticker had not been removed and there was no new oil change sticker on the windshield. Again the staff was nice, but given a choice I would not go back. More

Dealership and my associate were friendly and professional. I arrived at .y appointed time and was met with a smile and fixed my F150 in a swift manner! Thank you! professional. I arrived at .y appointed time and was met with a smile and fixed my F150 in a swift manner! Thank you! More

The Crestview Ford dealership has always treated me with very good service and the people I have met and dealt with have been very helpful and courteous. very good service and the people I have met and dealt with have been very helpful and courteous. More

Since my mustang was new I have had problems with the instrument cluster software. Though they have the parts they don’t have a loaner. I have been waiting over a month for a return call on this warranty instrument cluster software. Though they have the parts they don’t have a loaner. I have been waiting over a month for a return call on this warranty issue. The people I have felt with are not listed. The service manger was Jacob Simmons. More

Just an oil change, tire rotation and balance then my recalled drivers door latch stopped working. They ordered the replacement part for me. Took from 0730 til almost 11. A little long for a scheduled ap recalled drivers door latch stopped working. They ordered the replacement part for me. Took from 0730 til almost 11. A little long for a scheduled appointment More

wonderful staff good choices everyone was very friendly got us in and out with a new purchase the ladies are awesome!! thanks so much ladies got us in and out with a new purchase the ladies are awesome!! thanks so much ladies More

Great service, quick and timely communication. Very easy check in and check out process. Definitely recommend Ford of Crestview for any service needs for your vehicle. check in and check out process. Definitely recommend Ford of Crestview for any service needs for your vehicle. More