Step One Ford Crestview

Worst Service Department Ever I had my 2012 ford fiesta worked on in May for Transmission problems. They reprogramed the computer and told me to drive it for 800 miles. It did not I had my 2012 ford fiesta worked on in May for Transmission problems. They reprogramed the computer and told me to drive it for 800 miles. It did not fix the problem. I went to take it back and was told it would be two weeks for an appt. that was fine so I took it back in two weeks. My car sat for two days and did not get looked at. I got every excuse in the book. I was told by the service manager to come back next Thursday and they would have a rental car waiting on me. So I return on Thursday and was told the service manager no longer works there and they had no rental car to give me. As you can guess this did not go well. You would be a fool to take your vehicle there. More

I bought a new 2012 fusion through overseas military sales and was delivered through this dealer for a $250 fee. Went in on scheduled delivery date and signed paperwork, car was late and they would cal sales and was delivered through this dealer for a $250 fee. Went in on scheduled delivery date and signed paperwork, car was late and they would call me. Called 8 days later and the car had been there for 5 days. I said I'd like to pick it up that evening and they said "that just doesn't work for me." I requested being able to pick up the car and ttl myself, but that didn't work for them either. The next day they did deliver it, but just handed me the keys and pointed to the back lot. I went out on it was cleaned but not detailed, I asked the to remove the paint rub on one of the fenders and clean the inside to get the mud on the door kick panels off. In the mean time, I had to ttl myself anyway because they refused to give a Florida temp tag as it was "not a hubcity car". I finally got everything done and took it home. I complained to omcs and went on my way. Four days and 400 miles later, the rear passenger tire was wearing on the outside edge. Took it in and they said bring it back in two days at 0800. I did and they said that they would not service the car because they were being investigated as a result of the complaint. They were nice enough people and I liked them, but they never called to say the car had arrived or when I guess they decided they didn't like me and weren't going to service it, not even the courtesy to call and tell me not to bring it in. They really need to work on customer service. Went to a dealer south of there and they took me in and checked it out, even ordered me a new tire. Won't be doing any more business with hub city ford. If you go there, I hope your experience is better than mine. More

The 2008 Ford F-350 has been in the shop more than all my vehicles that I have owned. A total of 26 times and 86 days their more,the truck has been there 33 days at HUB City Ford. And the only thin they done vehicles that I have owned. A total of 26 times and 86 days their more,the truck has been there 33 days at HUB City Ford. And the only thin they done was to replace the high pressure fuel pump But there wasn't any additional damage done by other dealerships. Hub City Ford-Mercury in Crestview Flordia has done physcial damage to the cooler for the turbos and the A/C coils next to the radiator. But what is so bad that they refuse to fix it, which they acknowledge doing the damage.I called the Ford Consumer line and all they will do is take the information and write what they call is a negative feed back to the dealership.Ford Corporation should be able to keep their dealerships in line. Little do they know that my son is a attorney so the joke will be on them. Always seak legal when this type of problem happens so that you know what your rights are.I have never written abad review about a dealership or any business.I will make a promise to Hub City Ford Mercury in Crestiview, Florida that I will hit every complaint site on the internet and they will really love the new signs that are being made for my truck to help them advertise. So to Score this Company their are no negative numbering system that would describe them. Hope this help his helps everyone. More

i purchased a 2005 harley edition f-250, a 50,000 dollar vehicle and another new 2006 ford focus, the focus i got from another dealer,they have both been to hubcity for warranty work. after having both of t vehicle and another new 2006 ford focus, the focus i got from another dealer,they have both been to hubcity for warranty work. after having both of them in for a total of 3 times nothing that they were in for has been fixed! later leaving me stranded in another state for the same problem, the answer has been the same every time, can't duplicate problem or "thats normal"this dealerships service department and so called mechanics are a joke! i will never deal with them again after buying 2 new vehicles from this dealer,i learned my lesson. More

My husband had an alignment job done at this service station. Drove the vehicle cross country and the wheels fell inward. Took it to another service station where they said a part was missing. Called station. Drove the vehicle cross country and the wheels fell inward. Took it to another service station where they said a part was missing. Called Hub City and they said they would look into the alignment job and the missing part. After a month, they claimed no responsibility and we had to pay 600 dollars out of pocket for the repair. More