Step One Ford Crestview

Awesome service, Jacob was incredible. Had some troubles while on vacation and they pulled out all the stops to get us back on the road again. while on vacation and they pulled out all the stops to get us back on the road again. More

I recommend Ford in Crestview for sales and service. Everyone I have met is friendly and professional. Bought my vehicle and have it serviced there every chance I get. Thank you! Everyone I have met is friendly and professional. Bought my vehicle and have it serviced there every chance I get. Thank you! More

Staff was very friendly and professional. Even made a fresh pot of coffee. We had an appointment but got there an hour early. For an oil change and rotate tires it took an hour and a half. Way too long fresh pot of coffee. We had an appointment but got there an hour early. For an oil change and rotate tires it took an hour and a half. Way too long More

Completed online form to confirm appointment including check engine light codes. Arrive and service didn’t bother to read the required online form, didn’t print out the description Of the issue I provided check engine light codes. Arrive and service didn’t bother to read the required online form, didn’t print out the description Of the issue I provided it the options I selected for routine maintenance on your website. When he called to tell me the vehicle was done I asked for a quote for the suspected bad part that they couldn’t replicate without the engine light. When I arrived 20 mins later he didn’t have a quote ready, said he was busy with other customers and told me it’s roughly $200. Meanwhile 3 other service writers sat at their desk behind him not offering to help. Poor service team overall More

Jacob was awesome! Got me and my truck in and out with no hassles! Couldn’t have asked for a more pleasant experience! Great service! no hassles! Couldn’t have asked for a more pleasant experience! Great service! More

Jacob is great. Service was excellent and fast. They got me in immediately and called as soon as my vehicle was done. Live using the app to book my service. me in immediately and called as soon as my vehicle was done. Live using the app to book my service. More

Emir was exceptional! Excellent service and support. Everyone was very friendly. Lots of great deals. Military friendly and they offer military discounts on new cars. Everyone was very friendly. Lots of great deals. Military friendly and they offer military discounts on new cars. More

If 10 stars was an option, I’d rate them that. Phenomenal service. I did not except to get my vehicle back within an hr but Jacob made it happen! Go see this guy! service. I did not except to get my vehicle back within an hr but Jacob made it happen! Go see this guy! More

Way over priced and the issue I brought my car for and $450 and the issue still isn't fixed. Definitely not worth it. The cashier is very sweet but this location is a place I'll never return to. I've alwa $450 and the issue still isn't fixed. Definitely not worth it. The cashier is very sweet but this location is a place I'll never return to. I've always took my car to the Ford dealerships to be worked on because I believe they should know what they are doing. I believe I was screwed money wise. I've only purchased Ford because my family works for the company. This is sad and inexcusable. More

My Ford Edge 2013 was there for almost 2 weeks because of spongy brake issue. No car loaner available the entire time. On the 9th day I was told it should be ready the next day after lunch. I came at 2:00s spongy brake issue. No car loaner available the entire time. On the 9th day I was told it should be ready the next day after lunch. I came at 2:00sh p.m. and it wasn’t ready yet It was just sitting in the parking area. they started working on it only when I came so I had to wait for more than an hour. I had mentioned intermittent camera problem too sometimes it works sometimes it’s not I wanted it to be diagnose they said it works fine so I got my car and still having issues with the camera. I’m thinking of just taking it to a different Ford dealer who can help and they never return calls when you request to. More