Step One GMC Cadillac Fort Walton Beach

I contacted this dealership for an entire day to purchase a car in a specific color. I was told it was available and that we had a guaranteed monthly price already agreed upon. After driving all the way to t a car in a specific color. I was told it was available and that we had a guaranteed monthly price already agreed upon. After driving all the way to the dealership, I discovered the car had been sold — and they didn’t have another one in the same color. Fine, I decided to look at another vehicle. But even then, the price they had promised was no longer the same, despite the vehicles having the exact same MSRP. In the end, I wasted three hours of my time dealing with a complete lack of professionalism and respect. I will never buy a car from Step One if this is how their staff operates. Truly disappointing, especially because I arrived excited and confident that everything had already settle ! More

Personable, patient, and attentive, Johnny Mendez is absolutely the best car salesman we've ever worked with! With Johnny's guidance and advise, we drove away with a beautiful new Cadillac, a sweet de absolutely the best car salesman we've ever worked with! With Johnny's guidance and advise, we drove away with a beautiful new Cadillac, a sweet deal, and a stressless process. Step One Cadillac Fort Walton Beach, Johnny Mendez, and Joey in your Finance Office all earned our appreciation. Thank You, Johnny! Thank You, Joey! And, Thank You Step One FWB for such exceptional customer service! Everyone we met that works for you made us feel welcome and valued as a customer. That one most impressive detail about your dealership staff deserves special mention. You've earned our highest recommendation and appreciation! More

We visited this dealership to test drive the Sierra 1500 for a comparison to the Ram and F-150. We spoke with salesman James Bondi and we test drove the Denali. The vehicle sold itself but James made the e for a comparison to the Ram and F-150. We spoke with salesman James Bondi and we test drove the Denali. The vehicle sold itself but James made the experience enjoyable. He worked with us and was able to make a deal that was amiable to the both of us. A very personable and professional environment. The paperwork could be more streamlined though. More

A great buying experience. Kiril Tysiachnyl was an outstanding salesman. He was highly professional and personable. I saw the truck online and was immediately led to him. T Kiril Tysiachnyl was an outstanding salesman. He was highly professional and personable. I saw the truck online and was immediately led to him. The sales manager and finance team was outstanding as well. I had a truly great experience. More

Josh in service went above and beyond to help schedule an appointment to repair a defective surge pump that occurred the day before my schedule trip. If he had not done this I would have lost deposits forci appointment to repair a defective surge pump that occurred the day before my schedule trip. If he had not done this I would have lost deposits forcing me to cancel or delay trip. That shows how much he cares about his customers and the reputation of the dealership. This type of compassion will be communicated being new customer and keeping loyal customers for life. More

Since I can’t seem to get my negative review to go through at this point and don’t have tone to redo it right now I will simply say do not purchase a vehicle from this dealership. That from someone w through at this point and don’t have tone to redo it right now I will simply say do not purchase a vehicle from this dealership. That from someone who has the experience of many from them in the past 4 years. I won’t recommend them to anyone friends or on social media after this experience. I will be posting to all the regular medias I am on and here again later when I have more time. More

Highly recommend this dealership they’re so professional and make the buying process pain less and make the buying process pain less More