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Step One GMC Cadillac Fort Walton Beach
Fort Walton Beach, FL
117 Reviews
Thank you for visiting us at Step One GMC Cadillac Fort Walton Beach, your certified GMC and Cadillac dealer serving drivers throughout Ft. Walton, Pensacola, Destin and the surrounding areas. At our dealership, you'll find an extensive selection of GMC and Cadillac vehicles for sale at the best prices anywhere in the Ft. Walton area, we guarantee it! How can we be so sure? Because we use cutting edge technology to price our cars based on factors like market supply, aging and consumer buying patterns. That gives us an advantage over our competition and gives you the best prices on the new vehicles you want. Compare our prices to the competition and see for yourself. We call it our Dare to Compare pledge. And it is something we offer at every Step One Automotive Group location.
We also offer a great selection of pre-owned vehicles in every price range from pre-auction specials, to luxury pre-owned and certified. Every vehicle goes through our rigorous 120 point inspection - and only then can qualify as Step One Certified - so you can drive off the lot with confidence.
We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. With access to dozens of lenders who deal with all type of credit, the professional finance team at Step One Automotive Group can sometimes secure you a better rate than you can get from your credit union or bank.
We offer special programs for college graduates, military and first responders and APR and lease programs that will save you thousands of dollars on your purchase. Ask your Certified sales consultant for information on these programs and our weekly specials and discounts.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Step One GMC Cadillac Fort Walton Beach today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at (850) 659-6876.
Ask about our Military and First Responder Rewards Program:
- Double the military rebate - to $1000
- Next day service for all military and first responders
- 10% discount on all service and parts
- Pick up and delivery to the local bases as needed
- 2 years free maintenance with every vehicle purchase
- Get $100 when you refer a friend or neighbor and they purchase a vehicle
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 117 reviews
May 15, 2025
Since I can’t seem to get my negative review to go through at this point and don’t have tone to redo it right now I will simply say do not purchase a vehicle from this dealership. That from someone w through at this point and don’t have tone to redo it right now I will simply say do not purchase a vehicle from this dealership. That from someone who has the experience of many from them in the past 4 years. I won’t recommend them to anyone friends or on social media after this experience. I will be posting to all the regular medias I am on and here again later when I have more time. More
by Kk4luw
April 30, 2025
Highly recommend this dealership they’re so professional and make the buying process pain less and make the buying process pain less More
by Brianna Newberry
Employees Worked With
December 27, 2024
Can't recommend more highly. In town from Chicago and had what sounded like a chirping belt. Needed to get car fixed asap due to concern about 14 hour drive home. Montana, DP (se In town from Chicago and had what sounded like a chirping belt. Needed to get car fixed asap due to concern about 14 hour drive home. Montana, DP (service advisors) and Aaron (shop foreman) bent over backwards to source a new belt and get me on my way. Wish I could transplant these guys in Chicago! Thank you Step One CDJRF! More
by ChiTownCarGuy
Employees Worked With
Aaron, Montana, DP
December 11, 2024
The sale went quickly and smoothly after test drive. Only three days later a loud knocking. Little to no response until pressed from sales informing me too bad you’re on your own. Really bummed I just b Only three days later a loud knocking. Little to no response until pressed from sales informing me too bad you’re on your own. Really bummed I just bought this and now have to deal with repairs. Doesn’t seem like right thing to do. More
by Missmeganmerrell
Employees Worked With
October 01, 2024
Thanking Joshua, Michelle, and Chase. You all are a credit to Step One . The courteous treatment you afforded me was exceptional. Very pleased with this service department. You all are a credit to Step One . The courteous treatment you afforded me was exceptional. Very pleased with this service department. More
by RBW
Employees Worked With
Joshua, Chase, Michelle
September 13, 2024
It is sad that a "Luxury" brand has a sales staff that must have come from the Kia store down the street. I was disappointed to find typical bait-and-switch pricing, the dealership showed one price online must have come from the Kia store down the street. I was disappointed to find typical bait-and-switch pricing, the dealership showed one price online, I confirmed the pricing with a manager on the phone before driving 45 minutes to the store. Once I got to the store, the red flags started. No one had informed me that the "New" car had been cannibalized for parts, the vehicle wasn't charged, and I was directed to a different vehicle for a test drive. In the swapped vehicle, the passenger side air conditioner was blowing hot air even after driving for 15 minutes. The salesperson suggested that it was because the electric vehicle had been jumped off. After driving the swapped vehicle, I requested pricing on the cannibalized vehicle because I knew that the vehicle I had discussed previously qualified for a specific lease program. The dealership presented an initial presentation with a price more than $5,000 more than previously quoted. The sales and finance managers knew less than the customer about the current programs and options for leasing. To top it all off, even though I had a gift card code for test driving a car from Cadillac the dealership did not process the request. One Step backwards for Step One. More
by jbrianj
Employees Worked With
Unknown Salesperson / Sales Manager
July 10, 2024
The service department is horrible. They have not called me back in over a month. I’m still waiting on them to email my insurance company the codes to get the estimate approved. I have They have not called me back in over a month. I’m still waiting on them to email my insurance company the codes to get the estimate approved. I have been to the service department four times and they still haven’t sent it. They don’t call you back and you only get sent to voicemail when you call. More
by Brandy Saddi
Employees Worked With
Michelle
April 03, 2024
Had my Cadillac 2020 XT6 service 4/3/24 for Rear AC blower motor, hands free lift gate sensor and oil change. There was an issue with warranty date that could of gone either way but, Michelle and Patr blower motor, hands free lift gate sensor and oil change. There was an issue with warranty date that could of gone either way but, Michelle and Patrick resolved the issue. My car was ready in one day. Recommend Cadillac/GMC of Fort Walton Beach for anyone needing service. Top notch service waiting for your car/SUV. More
by RBONOME
March 12, 2024
Professional and easy to work with. All the people I worked with are very nice, know their jobs, and do them well. All the people I worked with are very nice, know their jobs, and do them well. More
by pilotrobs
Employees Worked With
Deliala was my sales person. She is a 5 star sales person!
