
Step One GMC Cadillac Fort Walton Beach
Fort Walton Beach, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 117 reviews
Since I can’t seem to get my negative review to go through at this point and don’t have tone to redo it right now I will simply say do not purchase a vehicle from this dealership. That from someone w through at this point and don’t have tone to redo it right now I will simply say do not purchase a vehicle from this dealership. That from someone who has the experience of many from them in the past 4 years. I won’t recommend them to anyone friends or on social media after this experience. I will be posting to all the regular medias I am on and here again later when I have more time. More
Highly recommend this dealership they’re so professional and make the buying process pain less and make the buying process pain less More
Can't recommend more highly. In town from Chicago and had what sounded like a chirping belt. Needed to get car fixed asap due to concern about 14 hour drive home. Montana, DP (se In town from Chicago and had what sounded like a chirping belt. Needed to get car fixed asap due to concern about 14 hour drive home. Montana, DP (service advisors) and Aaron (shop foreman) bent over backwards to source a new belt and get me on my way. Wish I could transplant these guys in Chicago! Thank you Step One CDJRF! More
The sale went quickly and smoothly after test drive. Only three days later a loud knocking. Little to no response until pressed from sales informing me too bad you’re on your own. Really bummed I just b Only three days later a loud knocking. Little to no response until pressed from sales informing me too bad you’re on your own. Really bummed I just bought this and now have to deal with repairs. Doesn’t seem like right thing to do. More
Thanking Joshua, Michelle, and Chase. You all are a credit to Step One . The courteous treatment you afforded me was exceptional. Very pleased with this service department. You all are a credit to Step One . The courteous treatment you afforded me was exceptional. Very pleased with this service department. More
It is sad that a "Luxury" brand has a sales staff that must have come from the Kia store down the street. I was disappointed to find typical bait-and-switch pricing, the dealership showed one price online must have come from the Kia store down the street. I was disappointed to find typical bait-and-switch pricing, the dealership showed one price online, I confirmed the pricing with a manager on the phone before driving 45 minutes to the store. Once I got to the store, the red flags started. No one had informed me that the "New" car had been cannibalized for parts, the vehicle wasn't charged, and I was directed to a different vehicle for a test drive. In the swapped vehicle, the passenger side air conditioner was blowing hot air even after driving for 15 minutes. The salesperson suggested that it was because the electric vehicle had been jumped off. After driving the swapped vehicle, I requested pricing on the cannibalized vehicle because I knew that the vehicle I had discussed previously qualified for a specific lease program. The dealership presented an initial presentation with a price more than $5,000 more than previously quoted. The sales and finance managers knew less than the customer about the current programs and options for leasing. To top it all off, even though I had a gift card code for test driving a car from Cadillac the dealership did not process the request. One Step backwards for Step One. More
The service department is horrible. They have not called me back in over a month. I’m still waiting on them to email my insurance company the codes to get the estimate approved. I have They have not called me back in over a month. I’m still waiting on them to email my insurance company the codes to get the estimate approved. I have been to the service department four times and they still haven’t sent it. They don’t call you back and you only get sent to voicemail when you call. More
Had my Cadillac 2020 XT6 service 4/3/24 for Rear AC blower motor, hands free lift gate sensor and oil change. There was an issue with warranty date that could of gone either way but, Michelle and Patr blower motor, hands free lift gate sensor and oil change. There was an issue with warranty date that could of gone either way but, Michelle and Patrick resolved the issue. My car was ready in one day. Recommend Cadillac/GMC of Fort Walton Beach for anyone needing service. Top notch service waiting for your car/SUV. More
Professional and easy to work with. All the people I worked with are very nice, know their jobs, and do them well. All the people I worked with are very nice, know their jobs, and do them well. More