Step One GMC Cadillac Fort Walton Beach

The service department is horrible. They have not called me back in over a month. I’m still waiting on them to email my insurance company the codes to get the estimate approved. I have They have not called me back in over a month. I’m still waiting on them to email my insurance company the codes to get the estimate approved. I have been to the service department four times and they still haven’t sent it. They don’t call you back and you only get sent to voicemail when you call. More

Had my Cadillac 2020 XT6 service 4/3/24 for Rear AC blower motor, hands free lift gate sensor and oil change. There was an issue with warranty date that could of gone either way but, Michelle and Patr blower motor, hands free lift gate sensor and oil change. There was an issue with warranty date that could of gone either way but, Michelle and Patrick resolved the issue. My car was ready in one day. Recommend Cadillac/GMC of Fort Walton Beach for anyone needing service. Top notch service waiting for your car/SUV. More

Joshua Salter was great to work with. I am very pleased with my new vehicle. Joshua/dealership were honest and easy to work with. I am very pleased with my new vehicle. Joshua/dealership were honest and easy to work with. More

Professional and easy to work with. All the people I worked with are very nice, know their jobs, and do them well. All the people I worked with are very nice, know their jobs, and do them well. More

We want to thank Patrick and the rest of the Service Dept. for diagnosing a "converter shudder" in our XT5 (our vehicle would shudder when changing gears between 20-30mph). We had driven down for holid Dept. for diagnosing a "converter shudder" in our XT5 (our vehicle would shudder when changing gears between 20-30mph). We had driven down for holiday from Canada and the last thing we needed was a vehicle problem. We showed up un-announced at the dealer on a Saturday morning and they were able to get is in first thing on Monday morning. We were out of there by 9am after having a full diagnostic, road test and inspection of the issue. Ultimatly, they replaced the transmission fluid and put in an additive. More importantly they reassured us that we were not going to get stuck at the side of the road. Patrick is the Service Advisor that we dealt with and he was excellent. Also a shout out to the tech Gerald Lemons and the Service Manager. Great service! More

I had a great experience buying my CT4 last week. My sales representative, Deliala, was excellent. She answered all my questions quickly and honestly. Josh in the finance department made sure I un My sales representative, Deliala, was excellent. She answered all my questions quickly and honestly. Josh in the finance department made sure I understood and was comfortable with the process. I never felt pressured and left happy with my new car. More

Excellent experience! We loved Macy!!! She was extremely knowledgeable about the vehicle and treated us like family. Josh was fantastic as well and made the financial port We loved Macy!!! She was extremely knowledgeable about the vehicle and treated us like family. Josh was fantastic as well and made the financial portion a breeze. More

Joshua Salter was Great! Excellent customer service skills, polite, and made sure he explained all the features on the car I was buying. The only drawback was the interest ra Excellent customer service skills, polite, and made sure he explained all the features on the car I was buying. The only drawback was the interest rate was not good therefore I am trying to refinance with another bank More

I would not recommend this dealership for service. I tried to get my window in the back of my truck fixed because it was leaking. They said I will have to leave my vehicle there for two days for them I tried to get my window in the back of my truck fixed because it was leaking. They said I will have to leave my vehicle there for two days for them to do a test on it but they said I will have to wait for a loaner and I would have to be put on the list. Almost 2 months goes by with multiple phone calls to them and they kept saying that I’m still on the list . The last time I called they said pretty much customers that have been there longer(as in years) and has spent more money than me was pretty much head of the line. I wish I knew the guys name that was in charge of loaner vehicles, I would not recommend working with him. Like I said, the more money you spend with them the better quality customer service you get the less money you spend the less quality customer service you will get. I would highly recommend Allen Turner Chevrolet if you need any work done on a GM product. They are by far better than this place. More

Best car buying experience I’ve ever had! Rob Celano was polite, honest, knowledgeable, and concerned that I got exactly what I was looking for. He answered all my questions and did all Rob Celano was polite, honest, knowledgeable, and concerned that I got exactly what I was looking for. He answered all my questions and did all he could for us which included saving us time and money! No games played during the process, and even the finance manager (Josh) was to the point and advised me on all options of the purchase! This dealership stands out above the rest and I would highly recommend them to anyone looking for no less than an Awesome deal! It’s like this sales team had been hand selected for me before I got there! Many thanks to Rob and Josh for your time and down home town support with the purchase of our Nissan Frontier! Please don’t change a thing! V/r James Fiske More