Sterling Heights Dodge Chrysler Jeep Ram

I do not trust this dealership. I would never trust this dealership. I only came back because of the constant reminders of a recall and my mechanic kept telling me that I need to ge I would never trust this dealership. I only came back because of the constant reminders of a recall and my mechanic kept telling me that I need to get the airbags fixed. It is wrong that you are allowed to sell me a defective product and then I AM RESPONSIBLE to take my time and effort to get it fixed. You should compensate customers you put out with defective products you sell. If you can charge the manufacturer $110.00 an hour to fix the vehicle you can sure give customers $50.00 for all the gas and time wasted trying to get your crapy products fixed. More

Oil Chnage 15 minutes in and out great service, Very helpful and easy. Highly recommend Sterling heights Dodge, I also bought my truck there and its always a ple 15 minutes in and out great service, Very helpful and easy. Highly recommend Sterling heights Dodge, I also bought my truck there and its always a pleasure doing business with them! More

oil change. windshield chip repair ,tire rotation thank you for you quick help on my vehicle small issues. Once again thanks for the quick service for the vehicle.p.s. the waiting area is quite comfor thank you for you quick help on my vehicle small issues. Once again thanks for the quick service for the vehicle.p.s. the waiting area is quite comfortable. More

Window broke down Customer service with attitude. It took them 10 days to fix my window. And they gave me a Jeep who was already due for an oil change over 1000 miles b Customer service with attitude. It took them 10 days to fix my window. And they gave me a Jeep who was already due for an oil change over 1000 miles but still didn’t even look at it More

Express Oil Change took nearly 90 minutes to complete I was unimpressed with the length of time it took to complete my oil change. 90 minutes was far too long for an "Express" service. While I also had I was unimpressed with the length of time it took to complete my oil change. 90 minutes was far too long for an "Express" service. While I also had a recall item that was being done, before I mentioned that to Megan, she told me it would be over an hour to an hour and a half for an oil change. Since I needed to do the recall, I decided to stay, but if it weren't for that, I would have gone elsewhere for an oil change service. I don't think it is too unreasonable to ask for an oil change to be completed in under 30 minutes on a weekend when most people are able to get their cars services. More

Dodge Journey Lease Dealership was very clean, staff was amazing. Great service from Joe Clement. He was extremely friendly and very knowledgeable. He took his time an Dealership was very clean, staff was amazing. Great service from Joe Clement. He was extremely friendly and very knowledgeable. He took his time and explained the vehicle and the financing to us. Great guy! More

Best Jeep Service Center After having a couple bad experiences with CDJ service centers near my residence I decided to take my Jeep Renegade back for some warranty repairs at After having a couple bad experiences with CDJ service centers near my residence I decided to take my Jeep Renegade back for some warranty repairs at the dealership I purchased it from. Wafaa was my service advisor and she explained to me what was going on and actually seemed to care about resolving my issues. She was fantastic to work with! They took care of the issue with my passive entry without any problems and even provided me with a loaner car (for no charge!) to use while they had to troubleshoot the issue I was having until they finally resolved it. They didn’t even charge me for the gas I used after forgetting to fill up before my return. The customer service at Sterling Heights Dodge was a HUGE improvement over the other dealership I used in the past. More

New Truck Purchase Courteous, friendly, will recommend too family and friends. I leased a 2019 Ram 1500 and went in the dealership and got what I needed and wanted. Courteous, friendly, will recommend too family and friends. I leased a 2019 Ram 1500 and went in the dealership and got what I needed and wanted. More

Lease turn in. My 2 year lease was up and I was looking for a specific vehicle which was located over 200 miles away in a different state. The vehicle was delivered My 2 year lease was up and I was looking for a specific vehicle which was located over 200 miles away in a different state. The vehicle was delivered to me in one week. More

On third attempt I brought my car in for having no heat on passenger side. First it was diagnosed being (most expensive problem) the heater core. Then two days later I brought my car in for having no heat on passenger side. First it was diagnosed being (most expensive problem) the heater core. Then two days later no heat again. This time I’m told system needs to be flushed....at my expense. A few days after that, no heat again. This time I called Chrysler. I went to dealer telling service advisor what Chrysler told me to tell them. He just sat there with a smirk on his face. He wasn’t going to call Chrysler so I pulled my phone out and called. He just sat there then saying it was a new problem and kept smirking. After having vehicle for four days the heater core was replaced again. Did I really need the flush then? Any compensation for my inconvenience....not from dealership. More