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Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Sterling Heights, MI

3.8
386 Lifetime Reviews Review Dealership

386 Reviews of Sterling Heights Dodge Chrysler Jeep Ram - Service Center

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January 16, 2021

"I asked for help with an oil dipstick showing too much..."

- dwph48

I asked for help with an oil dipstick showing too much oil had been installed by this dealership at last oil change. They gladly worked with me to get the extra oil out of the crankcase down to the FULL line. They did the right thing by me, so I will be returning for more oil changes.

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Recommend Dealer
Yes
Employees Worked With
No idea of name. They never told me their name.
October 05, 2020

"I took my recently reaired truck back because the exhaust..."

- mphurst79

I took my recently reaired truck back because the exhaust manifold started to leak again and they tell me they cant hear it THATS CRAZY!!

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Recommend Dealer
No
Employees Worked With
Service manager
December 30, 2019

"Oil Change/Tire Rotation on Jeep Cherokee"

- brianmedved

Took my 2019 Jeep Cherokee for its first oil change and tire rotation on December 28. Emily, in the service area, was friendly and helpful getting things in order. It took about a hour for the work to be done. I was very pleased with the prompt service. My only suggestion would be to offer a complimentary car wash, regardless of the vehicle is in need of it. I'll be back in the future for any vehicle service needs.

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Recommend Dealer
Yes
Employees Worked With
Emily W. in the service department, James Jordan
October 22, 2019

"Zero Communication!"

- Ram owner

First review I have done in my life...Vehicle was serviced for a week yet the problem was not fixed properly. The service tech never returned my calls. Finally I told them I needed my vehicle by the end of the day and they told me it was fixed...but it was not. This is the second time I have returned it to solve the issue and still no end in sight. There is no communication regarding the work. Every phone call I make they claim they are going to call me right back....that was last Thursday and now its Tuesday! I physically went to the dealer and they pulled it into to be fixed for the first time in over a week!! I feel like my car is being held hostage!!

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Recommend Dealer
No
Employees Worked With
trevor thornton
October 12, 2019

"8 weeks to do a tune up and airbag recall"

- Bryan

no words can explain how unprofessional this dealer is. They make a horrible name for the FCA company. FCA should not allow their brand to be ruined by such a place.

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Recommend Dealer
No
Employees Worked With
Trevor
September 27, 2019

"Recall"

- cjcullum42

Had 2 recalls and an issue with the stereo/bluetooth. Got my Jeep in quickly. Services were done a little earlier than expected. Would have liked a complimentary car wash since it was a recall. Overall I was pleased.

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Recommend Dealer
Yes
Employees Worked With
James Jordan
September 19, 2019

"Great job !!"

- greekgod425

got in and they took care of everything right away. There waiting room was clean and had drinks and snacks, and tv. it was next to the showroom so you could look at the other vehicles if you chose to , comfortable seating , phone and laptop ports to use. When your vehicle is ready they come and get you personally and don't call your name over a pa system . They even washed my truck !! Keep up the good work !!!

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Recommend Dealer
Yes
Employees Worked With
Joli Walkowiak
September 17, 2019

"Tire Repair"

- pollyron

I was in urgent need of a new tire due to a blow out. The tire wasn't in stock and I was leaving on vacation the next day. They ordered it and as soon as it came in, noon the next day, they called me. I came right in and they fixed it immediately. I would recommend this service department to everyone.

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Recommend Dealer
Yes
Employees Worked With
Trevor
September 17, 2019

"Oil/Wiper Change"

- shawnfulmore

Trevor was great. Although my experience was a short one, it was very friendly and professional. Trevor was very welcoming and kept asking if there was anything additional that he could do for me. Great experience and I would come back for service

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Recommend Dealer
Yes
Employees Worked With
Trevor. Not sure what his last name was.
September 17, 2019

"Refusing to fix"

- jdproshop

Have been to this service department a few time, the first time they scratched my truck , then they did a xxxxty job when they repainted it. Have had my truck in for numerous complaints about the radio. And they refuse to replace it because it's not actually acting up they day I bring it. Because the problem comes and goes. Staff is friendly. But that's about it.

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Recommend Dealer
No
Employees Worked With
I dont know who worked on it
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