Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Poor customer service I had an important meeting to get to that I was already late for and needed a ride just a half mile to the destination. Even though the service center I had an important meeting to get to that I was already late for and needed a ride just a half mile to the destination. Even though the service center wasn’t busy no one was able to help me out and I had to walk. When I told the service rep that I will have to walk because I’m late already she just shrugged her shoulders and said I’m sorry. I won’t be coming back here to buy or service my vehicles. More

not very good. stood around waiting for help I stood around while everybody just sat there waiting to see who was going to get up. Only one car ahead of me!! When i finally did receive help the I stood around while everybody just sat there waiting to see who was going to get up. Only one car ahead of me!! When i finally did receive help the person didn't write down all the things i said and now i have to go back.. a lot of my dials were not the way i left them ....there was no need to touch them for what i brought it in for. and my truck was returned muddy from test driving. when i came to pick it up they couldn't find my keys...waited 20 min . I have bought and leased many vehicles from here and this is the second time i have had a problem. I know we get busy but there was only one other car in the place when i got there and people standing and sitting around while i waited. More

Can never get through on the phone. 2 recalls. Was very specific in what the recalls were, I get to the dealer and my parts are not available. Disappointed. Wish I had notice upfront 2 recalls. Was very specific in what the recalls were, I get to the dealer and my parts are not available. Disappointed. Wish I had notice upfront More

Fast and friendly I was in and out without 20 mins. This was hands down the best ive been to in a long time. Will definitely be back. I was in and out without 20 mins. This was hands down the best ive been to in a long time. Will definitely be back. More

No Experience I just dropped off my vehicle this morning and what used to be a 10 minute process lasted over 30 minutes. The advisors who I had dealt with many time I just dropped off my vehicle this morning and what used to be a 10 minute process lasted over 30 minutes. The advisors who I had dealt with many times were all gone, either fired or had left and all but the senior advisor was new. The female who serviced me had no clue as to what she was doing or how to do it. Had to wait until another advisor could come over and help her fill out the form and this person was not very knowledgeable about Chrysler cars or their lifetime warrenty. Both the calipers on the rear of the vehicle are leaking and she tried to explain that they would not be covered since that was normal wear. Having knowledgeable service advisors makes the repair experience less painful but when you have a person who has little understanding of vehicles and has a hard time communicating, it makes the experience excruciating. Not sure but this might make me change to a different dealership. More

Get in get out the service has continually been convenient. I entered the service center and I'm always greeted with a person happy to serve. I leave knowing my vehicle is safe to drive. I entered the service center and I'm always greeted with a person happy to serve. I leave knowing my vehicle is safe to drive. More

easy. service was easy, efficient, and reasonably priced. recommendation is easy. i don't even have to remember when my vehicle needs service. they tel service was easy, efficient, and reasonably priced. recommendation is easy. i don't even have to remember when my vehicle needs service. they tell me by email and text. all i have to do is get there. and the truck even tells me where and when in case i forget or get distracted. everyone was friendly and knowledgeable and helpful. I say i dealt with james the service manager because i dont know the names of all the people who were good to me. no matter. if there is happiness in doing business in the service department of a car dealership, then, i'm happy to do business with shdcjr. i never give 5 star ratings because everything can get better, but, if there was a 4 and 1/2 star rating, i would certainly give them all that. More

Our service The service center was able to get our car fixed before the end of the day even though the parts didn't get there until about 2 pm. The service center was able to get our car fixed before the end of the day even though the parts didn't get there until about 2 pm. More

In quick out quick job done rignt Got the answers to my questions quick. Was let in quick and the job was done right. My wait was not that long. Was happy with the answers to my qu Got the answers to my questions quick. Was let in quick and the job was done right. My wait was not that long. Was happy with the answers to my questions and my bill. More

The little details would make a difference Not a great experience. Recieved a text right after I checked in stating I could communicate with my advisor via text. I replied to see if my car co Not a great experience. Recieved a text right after I checked in stating I could communicate with my advisor via text. I replied to see if my car could get run through the wash. No reply back, and it didnt get washed. Then the sticker for the next oil change was for April of 2018 and only 300 miles from current mileage. Its 2019! Quality checks seem very low. Hoping oil change was done right. Nothing major, but if you cant get the little thing right, makes me wonder if the job was done right. More