Sterling Heights Dodge Chrysler Jeep Ram - Service Center

No stress Very Polite, Answers all my questions, Very professional ,No stress.I have been coming to Sterling Hts. Dodge for over 20 years Buying or Leasing my C Very Polite, Answers all my questions, Very professional ,No stress.I have been coming to Sterling Hts. Dodge for over 20 years Buying or Leasing my Cars and Trucks, now my Son comes here. More

Terrible customer service. They lost a lifetime customer. I had made 9:30 appointment for an oil change and to have my van checked for an intermittent knocking sound. My service advisor informed me that “the I had made 9:30 appointment for an oil change and to have my van checked for an intermittent knocking sound. My service advisor informed me that “the man who does the test driving” won’t be in until 1:00, which I conceded was fine. (Upon making the appointment, it would have been good to know this- I would’ve brought it in at 1:00 instead). I called at 4:30 when I hadn’t heard anything and was told I would be called back with the status of my van. When Megan didn’t call me back by 6:00 (long after the Courtesy shuttle was done for the day) I called again, was placed on hold for a very long time, and then was told no one looked at my van, that “there were cars ahead of mine,” and “the test driver left at 3:00.” I should’ve been called at that time, to come collect my van when he shuttle was still available. (Since it wasn’t going to be worked on that day!) I understand cars ahead of me, but then what’s the point of taking appointments? (The service manager later told me the appointment is to “meet with a service advisor, not for the car to be taken care of.” When I made the appointment, I wrongly assumed they took my vans information at the time of making the appointment )? I was very disappointed in the lack of communication and when I asked if I could bring it back in the morning I was told there was no guarantee it would even be looked at. The service manager, sensing my disgust, offered to “drive around with (me) sometime the next day for 15 minutes or so to try to hear the sound.” I considered this, but later thinking about it, felt uncomfortable “driving around” with the manager, especially since he was very unapologetic to my situation/ the poor communication/ the lack of work done (and my service advisor sat next to us throughout the conversation and never said a word, barely looked at me, again, very unprofessional). They both acted as if this was not a big deal, and only offered the solution of me driving with him he next day. (I work, have kids, etc etc which is why this appointment was carefully planned in my schedule) In the end, the oil change was complete and I was grateful someone washed the exterior. If either of the service workers were at least apologetic, admitted to a mistake (did they overlook my van? Forget? It happens! Just TELL THE CUSTOMER. and LET THEM KNOW With A PHONE CALL that their vehicle won’t end up being looked at, etc ) I wouldn’t be as upset. It was their attitude and lack of professionalism when talking with me (or lack of saying anything!) at the end of the night that maybe bothers me most. I will never be back to this dealership. It is unfortunate, as I have been a customer for over a decade. More

Recent visit to service department My vehicle was due for it’s 12,000 mile oil change and I decided to use Sterling Heights Chrysler Dodge Jeep Ram for the service. I had been told no a My vehicle was due for it’s 12,000 mile oil change and I decided to use Sterling Heights Chrysler Dodge Jeep Ram for the service. I had been told no appointment was necessary and that the current wait time would be about an hour. That was about what I had to wait. Everyone was courteous. I plan on coming back when I’m in need of any service! More

Awesome Service They did an outstanding job getting me in and out in a timely fashion for my oil change. I would recommend them to a friend or family member They did an outstanding job getting me in and out in a timely fashion for my oil change. I would recommend them to a friend or family member More

Was told that a service was performed and it wasn’t Payed for a tire rotation and it was not performed . When I asked about it I was lied to I informed the service rep that the tire pressure was still Payed for a tire rotation and it was not performed . When I asked about it I was lied to I informed the service rep that the tire pressure was still low on the same tire and you could tell nobody had the wheels of the truck More

Oil change,took longer than expected I. Was not happy with all the new service advisers they didn't know who Don Voss Was??????.get back some of the regulars.what happen*????? I. Was not happy with all the new service advisers they didn't know who Don Voss Was??????.get back some of the regulars.what happen*????? More

Long Check-in Process I had a 7 a.m. appointment. Although I was there on time, I had to wait 20 minutes for my car to enter the garage for the check-in process. After wait I had a 7 a.m. appointment. Although I was there on time, I had to wait 20 minutes for my car to enter the garage for the check-in process. After waiting 5 minutes, a man came and asked for my keys, and moved my car forward. I then waited another 5 minutes, for the same process to repeat: man comes, gets keys, moves car up. Another 5 minutes pass before I was finally checked in. Fortunately, the oil change and tire rotation only took 20 minutes. More

Unhappy customer Brought van in for new plugs and wires. Had to bring it back in and sit for 2 hours for it to be worked on again, because it wasn't running right. M Brought van in for new plugs and wires. Had to bring it back in and sit for 2 hours for it to be worked on again, because it wasn't running right. Misfiring. Young girls in drop off and registration area are not knowledgeable about cars at all. Sat in waiting area and name was never called, so went to check as to what was going on, and car was actually ready. 2 hours for a return fix is too long to wait. More

Great!! Megan in Service is the Best!! I have dealt with her the last few times I've been there & I Really like her. She is knowledgeable, polite and friendl Megan in Service is the Best!! I have dealt with her the last few times I've been there & I Really like her. She is knowledgeable, polite and friendly. While I wait I go to visit my salesman, Joe. He is also the Best!! Thank You for such a positive experience. More

Oil change Sterling Heights CDJ, even on a busy day is good for not taking too long with my car. They have a quick change oil service that is great. Sterling Heights CDJ, even on a busy day is good for not taking too long with my car. They have a quick change oil service that is great. More