Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Customer service was terrible. I received a message from Wafaa stating she needed my approval for a tire alignment and tire rotation. I called back several times only being connect I received a message from Wafaa stating she needed my approval for a tire alignment and tire rotation. I called back several times only being connected to Sals voicemail.. I left a message for Sal and specifically stated this message is for Wafaa. Two hours later I called back because I heard nothing. She never received my message. At that point, I told her I needed new tires. When my plumber came to pick up his service van, the new tires had not been installed and Wafaa told her manager we never had that conversation. My plumbing van was in service for 2.5 days. I don't think I will be using your services again More

They were quick, but I did not get the car wash that was pro Service was quick, service lady was very kind. I did not get the car wash promised, even though it was raining, I wanted the salt off my car. But, oth Service was quick, service lady was very kind. I did not get the car wash promised, even though it was raining, I wanted the salt off my car. But, other than that everything was too notch. More

Service & Sales Had a concern when the service rep could not find out the number of remaining oil changes left from a pre-ordered oil change pkg of 3. I have one oil Had a concern when the service rep could not find out the number of remaining oil changes left from a pre-ordered oil change pkg of 3. I have one oil change remaining and they were not able to tell me the status of the the account. I thought that was extremely concerning. Based on passed experience, they can tell you a lot about the vehicle and yourself per the system. I have not found my piece-of-mind with the dealership and/or system. Also, they offered to look at options for trading in my jeep for an upgrade. But I feel they didn't give me an accurate figure for the vehicle considering only having it a couple years. When I looked up the same vehicle on a couple different value-based website, I was able to get anywhere from $1,000 - $1,600 more than what the dealership was offering... seemed like an obvious sales tactic to low-ball me on the true value... More

Good oil change service, poor key fab/remote start service I scheduled for an oil change. I did not mention in my reservation that I continued to have issues with my key fabs (plural). Because of this they sta I scheduled for an oil change. I did not mention in my reservation that I continued to have issues with my key fabs (plural). Because of this they stated there was nothing other than check the battery they could do for me. I told them they had checked one fab the last time. That time and this the battery is fine but both fabs don't consistently open or lock my car, nor successfully remote start. If you press the button rapidly about 25 times it usually works. I will now have to return a 3rd time, the drive back and forth alone takes more than an hour. They were also unable to tell me whether my warranty covered the repairs so I may be liable for substantial charges on an expensive car under warranty just to start and get into it. Not good. More

Quick Very big and comfortable waiting room. Express lane was fast, they were quick to get me in and out. Mary the service advisor was nice! Very big and comfortable waiting room. Express lane was fast, they were quick to get me in and out. Mary the service advisor was nice! More

frustrating electrical issues I've been in 3 times for the same issue - however, it's and inconsistent electrical issue - and I'll give the dealership the benefit of the doubt, if I've been in 3 times for the same issue - however, it's and inconsistent electrical issue - and I'll give the dealership the benefit of the doubt, if it doesn't happen while it's there, they can't fix it. I'm hoping to get this rectified soon - it's not a convenient process to continuously bring my vehicle back for the same issues . More

oil change They didn’t give me the free oil change that is included in my monthly lease payment. So I had to pay for my oil out of my own pocket even though i pa They didn’t give me the free oil change that is included in my monthly lease payment. So I had to pay for my oil out of my own pocket even though i pay for it in my monthly bill! They wouldn’t even rembers me. More

Maintenance Brought my van in for a tire rotation, front end alignment and an oil change. Staff was professional and courteous. Work was completed in a timely f Brought my van in for a tire rotation, front end alignment and an oil change. Staff was professional and courteous. Work was completed in a timely fashion. Good experience!!! More

Great Wafaa was extremely helpful and wonderful to work with. She was professional and very efficient. She responded timely to all of my questions about w Wafaa was extremely helpful and wonderful to work with. She was professional and very efficient. She responded timely to all of my questions about when my vehicle would be ready. More

Oil Chnage 15 minutes in and out great service, Very helpful and easy. Highly recommend Sterling heights Dodge, I also bought my truck there and its always a ple 15 minutes in and out great service, Very helpful and easy. Highly recommend Sterling heights Dodge, I also bought my truck there and its always a pleasure doing business with them! More