Sterling McCall Acura Sugar Land

Do not buy from this dealership (MO SCHNITZER) Car salesman is terry Cortez Finance manager is wilder Vasquez This dealership (terry cortez) sold me a 2020 buick encore, and one month later, i fin salesman is terry Cortez Finance manager is wilder Vasquez This dealership (terry cortez) sold me a 2020 buick encore, and one month later, i find a massive amount of sludge buildup in the engine and a missing catalytic converters heat sheild. I bought a warranty that covers more than just the engine tranmission and drive train, but no warranty covers sludge buildup. One month after I purchased the vehichle the fan clutch malfunctioned and overheated the car so I sent it back to the dealership just for them to tell me I also have alot of sludge in the engine and my warranty will not pay to fix the problem. After I tell the sales director (MO SCHNITZER) the issue, he doesn't seem to care or have a solution and goes on to not answer any of my calls or text messages for almost a month, eventually I drive up there and tell him I don't want the car and the warranty company is advising I have the seller pay for the damages (NON-DISCLOSED ENGINE SLUDGE). HE CONTINUES REFUSING TO HELP AND REFUSES TO GET HIS BOSS SO I CAN TELL HIM THE COMPANY HAS SOLD ME A BAD VEHICHLE He offers me a lot less money for the car than what I bought it for and will not help with his mistake. I HAVE A FULL DIAGNOSIS REPORT FROM GMC THAT STATES THERE IS ENGINE SLUDGE BUILDUP AND A MISSING CATALYTIC CONVERTER HEAT SHEILD that was done one month after I purchased the vehichle, I have more than enough pictures and proof to hire attorneys and if this isn't resolve I will have no choice but to proceed with further action. If the engine goes out, I will have to pay for a car that does not drive and will have to pay for damages myself, this dealership is not truthful with the vehichles sold on their lot and you may have similar issues Dealerships have a legal obligation to disclose certain information about the vehichles they sell (such as damages like engine sludge), this dealership did not own that commitment After 11 months this dealership has still yet to give me the paperwork from when I bought the vehichle, even after several attempts to retrieve this information the dealership is being extremely difficult and unprofessional. I have screenshots, pictures, and call logs to back all information given in this review More

Friendly staff, clean building, very helpful staff. Good snacks, clean cars convenient location for us. Amen Good snacks, clean cars convenient location for us. Amen More

Dealership/staff were amazing and very helpful. Broderick had amazing customer service and was very kind Broderick had amazing customer service and was very kind More

Kevin was easy to work with, he explained all the repair work and suggested using the online coupon to get some discount on the repairs. also pointed out that they have 3 oil change special which includes t work and suggested using the online coupon to get some discount on the repairs. also pointed out that they have 3 oil change special which includes tire rotation. Following work was performed on my last visit oil change, differential oil and timing belt change. Will definitely recommend Acura of Sugarland to my friends and family. More

Sarp was very kind and thorough. He took good care of us and explained all the service work that needed to be done. He took good care of us and explained all the service work that needed to be done. More

I used to go to John Eagle Acura, but recently visited Sterling McCall for the first time — and they are the best! Christian took the time to clearly explain all the questions I had. The dealership also p Sterling McCall for the first time — and they are the best! Christian took the time to clearly explain all the questions I had. The dealership also provides a convenient ride service. I highly recommend them to everyone! More

Traded in a 2020 RDX and bought a 2025 ADX went smooth and easy. We are return customers and have been satisfied with their dealership. I would recommend them to buy a car there! and easy. We are return customers and have been satisfied with their dealership. I would recommend them to buy a car there! More

Received quick efficient service on my TSX with a multi inspection and oil change. Was greeted immediately on arrival & given an explanation of the process. While I was waiting was offered coffee & snacks. inspection and oil change. Was greeted immediately on arrival & given an explanation of the process. While I was waiting was offered coffee & snacks. Was not waiting very long & also appreciated the video from the service tech. More