Sterling McCall Acura Sugar Land

I did not have an appointment. Kevin took my car in for service with no issues Kevin took my car in for service with no issues More

My lease is ending on 10/31. We decided to proceed with a lease buy out through Acura SugarLand on 10/23 after looking into possibly going through Acura Sterling in Houston and J We decided to proceed with a lease buy out through Acura SugarLand on 10/23 after looking into possibly going through Acura Sterling in Houston and John Eagle. My husband decided on Acura Sugar Land based on the $1095 fee and location for convenience. Before I arrived to the dealership my husband arrived around 12:30pm-12:45pm and was being assisted by Felicia Brooks. Ms. Brooks cannot give any information as far as the fee breakdown for the $1095 to complete the lease buyout. My husband informed Ms. Brooks that he needed to complete the process by 230 due to other commitments and continued to fill out the application to begin the lease but out process and was assured the process would not take long. I was at home working however once finished with my meeting I was to make my way to the dealership. In the meantime, I emailed my insurance card to Ms. Brooks at 12:57pm. I arrived to the dealership to complete the inspection. Ms. Brooks did not communicate about the process instead she took my key and continued to walk around the dealership. The customer service was not there at all. I did not feel she was taking care of us as customers. After sitting in her office for quite a while my husband went to find her to see what the hold up was. Ms. Brooks left us in her office without any update. Finally, someone came from the tower to assist and clear up questions about the application. A few minutes passed then we walked to the finance side to speak with Rodney or Roger. ( hoping the inspection would be completed during this time or that it had been completed as we sat there for over a hr waiting with no customers in the dealership) That process was absolutely horrible. The finance manager was not knowledgeable about any of the extended warranty products he was offering. The interest rates could not be explained, and there was no detail given about the finance options. Rodney attempted to sell a extended warranty premium package which we were not interested in. He attempted to sell a windshield warranty however when asked about the details and the limits of the warranty, Rodney was not knowledgeable or informative. Rodney did not know that Acura charges $2400 to replace and calibrate a windshield on a MDX but he was trying to offer a warranty that only covered $800 for a windshield replacement. Overall it was a horrible experience to deal with Ms. Brooks and Rodney ( not sure if that’s his name). We once again explained that we needed to be finished by 230 and by our surprise Rodney stated that Ms. Brooks never communicated that to him that to him and that we were almost done. Its now 240pm. Our time was not valued, nor were we provided with the customer service experience. Once the finance paperwork was completed by 250pm my vehicle still was not inspected. As we were walking out the door, we saw a technician getting into the vehicle and told him do not take the vehicle and due to the time I will have to come back at a later time to inspect the vehicle. I return to the dealership the next day 10/24 to complete the inspection and receive my temp tags. On 10/28 Ms. Brooks sent a text message to my husband telling him that he needed to bring in the vehicle to get it inspected even though the vehicle had been inspected and we had received temp tags. My husband then informed her that the inspection had been competed that we had temps already. Ms. Brooks then proceeds to tell my husband that the tags have been voided for a unknown reason and that new tags have been mailed. Ms. Brooks could have give us a courtesy call to have us come and pick the new tags instead I was put at risk of getting a ticket for driving around with invalid tags. I spoke to her manager Mo who was very nonchalant about it the matter and did not seem concerned about our inconvenience. Instead he wanted to explain to me how law enforcement works instead of hearing my concerns. Over all very poor experience. Ms. Brooks was horrible More

They will stay on top of the issue until it is fixed! I love the technology used to keep me informed of their progress on my vehicle. I love the technology used to keep me informed of their progress on my vehicle. More

Great job on the car, they definitely worked with us, have us a loaner, and customer serivce was amazing. have us a loaner, and customer serivce was amazing. More

Good service quick turnaround. No delays in starting . Clean facility. Everyone very helpful and kept me informed No delays in starting . Clean facility. Everyone very helpful and kept me informed More

Completed service within the promised time with an inspection report. Well done and great service! inspection report. Well done and great service! More

They were very helpful and let me know what they were to do to my car and how long was going to take. Plus l was able to check updates on the service Tony was great! Than you. do to my car and how long was going to take. Plus l was able to check updates on the service Tony was great! Than you. More

Customer service and overall service was fantastic! Broderick was very helpful, accommodating, professional, and will definitely come back Broderick was very helpful, accommodating, professional, and will definitely come back More

Tony in the service department was very knowledgeable and great to work with. I will be coming back for any service need. great to work with. I will be coming back for any service need. More

There is no added option or other charges beside the regular tax and document fees, which makes the purchase much simpler regular tax and document fees, which makes the purchase much simpler More